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iTunes account gift card money gone...

I had $30 and some odd cents earlier today in my iTunes account, which was all from redeemed gift cards. I talked to my professor today (I'm a jazz studies major) and he recommended I buy two albums.

When I logged into iTunes today it still showed that I had $30 and some cents so I went to purchase one of the albums ($7.99 Stanley Turrentine's "Look Out!"). It asked me to provide my account password as usual, so I entered it and submitted. A message popped up asking if I was sure I wanted to buy it and I hit yes. At some point, my balance had changed to read $8.09?!?!

I didn't know what to do, and the purchase was already taking place. My balance then dropped to $1.09 where it has been ever since.

Do gift cards depreciate in value or something? I have no idea what happened, but it would be great to get my money back.

HP a6030n, Windows Vista, Rebuilt a while ago, so it's got a new mobo (MSI), CPU (i5-760), RAM etc

Posted on Nov 10, 2010 6:33 PM

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8 replies

Nov 11, 2010 9:48 AM in response to Jazzsax86

Expanding on what Chris advised, go to the Purchase History and review your purchases to make sure that you should indeed have a higher balance left. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error can usually be corrected by logging out of the iTunes Store and then back in.

If you confirm that you should have balance left but the iTunes Store isn't showing it correctly, send a message to the iTunes Store customer service department through the contact form you'll find by selecting the most applicable section of their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) and explain the problem to them.

Good luck.

iTunes account gift card money gone...

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