Level 1

14 points

Serious printing issue after 10.6.5 update

We are a professional printing bureau and after 10.6.5 update all prints in Landscape mode come out cropped as if the page setup is portrait. The only solution is to rotate the artboard in Photoshop or Illustrator to Portrait.
Any more people facing this issue?

Thanks in advance

Panix

4xMBP,1xMPDG5,1xPMACDG$, Mac OS X (10.6.5), MACOSXSERVER

Posted on Nov 11, 2010 4:14 AM

108 replies

Dec 15, 2010 7:29 PM in response to Alllmonde

Here is Adobe's suggestions. Not a fix but the fix described earlier does appear to work.
http://kb2.adobe.com/cps/881/cpsid_88128.html

Dec 17, 2010 10:23 AM in response to BoyHowdyDoo

Thanks to those who sleuthed this out.

To save those who are less technically inclined a bit of headache, here's a pkg that only replaces the pstops file, and then prompts for a restart.

This is based on the 1.4.4 version of the CUPS driver.

http://tpaudio.ca/tmp/OSX-106_5-CUPS-1_4_4-pstops_filterdowngrade.pkg

Thanks,
Josh

Dec 20, 2010 1:55 AM in response to Josh Tidsbury

Josh - You should get at least a thank you from Apple.

This problem has caused a lot of problems in our studio, and no doubt a lot of other studios too.

Apple could have done this themselves weeks ago.

Dec 20, 2010 6:01 AM in response to Jon Hitchcock

Thanks Jon - we were pretty slow in updating to 10.6.5 due to some unrelated potential issues with the update, so I only came across this particular problem last week.

Hopefully it saves someone some time - with more than 100 affected machines, flinging this pkg out via ARD was the only reasonable way to solve the problem. So far, haven't experienced any undesirable side effects of the switch.

Take care,
Josh

Dec 29, 2010 10:46 AM in response to Josh Tidsbury

Thank you Josh, you have saved the day here.

I wish apple would stop messing up ps files this is not the first time.

Dec 29, 2010 2:07 PM in response to Naebother

Agreed.

No problem though. I've gleamed my fair share of assistance from these boards... happy to return the favour when I can.

Dec 30, 2010 4:02 PM in response to Josh Tidsbury

Thanks for the help Josh! After a couple of week's of trial and error, this was a welcomed quick fix for me. Kudos!

bobdow

Level 1

0 points

Jan 4, 2011 5:55 PM in response to Josh Tidsbury

Josh,

if you are ever in Berkeley, CA... drinks are on me. You saved me hours worth of work.

- bob

hys

Level 1

0 points

Jan 6, 2011 7:24 AM in response to PanixP

update 10.6.6
printing issue fixed!

thx!

Jan 6, 2011 8:03 AM in response to PanixP

The 10.6.6 update didn't fix it for our product, MultiAd Creator. So it's still broken.

Johnji

Level 1

0 points

Jan 6, 2011 8:29 AM in response to Steve Mills

The 10.6.6 update hasn't fixed the issue for me, and neither has the CUPS downgrade. Over a month without being able to print, and so far not enough time to do a reinstall of 10.6.4 -- I'm absolutely astounded at the lack of support and communication from Apple, whom I can only assume is more interested in making cell phones, than supporting the design community to whom it owes so much of its historical success.

hys

Level 1

0 points

Jan 6, 2011 9:14 AM in response to PanixP

@Johnji
which programs you use?
i use photoshop,- illustrator cs5 and freehand mx.
with this programs i havent problems after updating 10.6.6.

Msredhd

Level 1

29 points

Jan 6, 2011 10:03 AM in response to hys

Hys-
What mac do you have? Are you running an Intel mac & successfully using Freehand?
(That is good news if it is true!)

Any other problems with the 10.6.6 updater?
Did you use the auto updater or download the combo updater & then run the full reinstall?

Thanks,
msredhd

hys

Level 1

0 points

Jan 7, 2011 2:33 AM in response to Msredhd

hello Msredhd,

i work with a Mac Pro 2 x 2,26 GHz Quad-Core Intel Xeon.
freehand working.
i use auto updater and i havent no problems.

works fine!

Msredhd

Level 1

29 points

Jan 7, 2011 9:05 AM in response to hys

Thanks! that is great news. We have very similar systems & we run the same same apps.

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Serious printing issue after 10.6.5 update