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PanixP Level 1 (0 points)
We are a professional printing bureau and after 10.6.5 update all prints in Landscape mode come out cropped as if the page setup is portrait. The only solution is to rotate the artboard in Photoshop or Illustrator to Portrait.
Any more people facing this issue?

Thanks in advance


  • Steve Dutton Level 2 (360 points)
    Same problem here . . . very frustrating.
  • Steve Dutton Level 2 (360 points)
    I've been trying different things to figure this out. Text Edit and Word seem to be fine when printing landscape. Adobe Reader is fine printing a landscape PDF if Portrait is selected in the Page Setup. Can't seem to get an InDesign document that is created in landscape to print in landscape regardless of the different combinations (on different printers). So is it an Adobe specific issue?
  • Steve Dutton Level 2 (360 points)
    I've now printed in landscape with quite a number of programs with no problems. It seems to be an Adobe issue.
  • PanixP Level 1 (0 points)
    It appears to be a bit Adobe specific even though this was an Apple update after all! . Preview also prints fine in landscape and so does IllustratorCS5 and inDesignCS5 if you select portrait in page setup. PhotoshopCS5 has its own print dialog for page setup so you can't really do anything... Hope this gets fixed soon because it creates a big confusion for our employees and our workflow. The issue is with all our printers btw.
  • Steve Dutton Level 2 (360 points)
    I finally got InDesign to print properly (2 sided printing in landscape mode). In Setup, I had "Defined By Driver" in the Paper Size. Once I selected the actual paper size, it works.
  • PanixP Level 1 (0 points)
    Any luck with Photoshop?
  • Richard Cartledge Level 2 (435 points)
    This exact problem happened before with one of the 10.5 or maybe 10.4 versions. It was Apple who fixed it, not Abobe, and the fix posted above also worked back then..
  • PanixP Level 1 (0 points)
    I hope this gets fixed asap as Adobe changed the print dialog for Photoshop CS5 without access to OSX page setup dialog....
    Only solution it to rotate the artwork to portrait...

    Message was edited by: PanixP
  • Gerrit DeWitt Level 4 (3,900 points)
    I can confirm that this problem is unique and occurring with Mac OS X 10.6.5 and the HP Drivers 2.5.2 for HP LaserJet and DesignJet printers. Most likely, the problem is with the Mac OS X 10.6.5 update rather than the HP Drivers 2.5.2 because:

    (1) The HP Drivers 2.5.2 update has been out for a week, and was working just fine with Mac OS X 10.6.4.

    (2) Some are reporting problems with printers from a different brand (like Epson).

    (3) Mac OS X 10.6.5 includes CUPS 1.4.5 (10.6.4 included 1.4.4). This is most likely a CUPS bug.

    You can report this bug in two places:

    (1) At the Apple Bug Reporter:

    (2) At the CUPS site directly:, then click "Submit Bug or Feature Request." CUPS (Common UNIX Printing System) is the open-source printing engine that Apple uses for Mac OS X. Many Linux and other UNIX systems also use it. In 2007, Apple assumed control of the CUPS project, although it remains open-source and free-software (GPL).
  • Brian Alter Level 1 (0 points)
    Quick fix: rotate canvas 90° and print portrait.
  • mino design Level 1 (0 points)
    Yes , i also facing this problem, very headache, what can i do is quite troublesome for us to printing large file if we need to rotate to potrait, it is not the right way to solve the problem. pls let us know how to do , any update ?
  • Richard Walker Level 1 (40 points)
    Yes, I also have the same landscape printing problem after 10.6.5 update with Acrobat, Illustrator, InDesign & Photoshop (CS5)
    Printer: Xerox Docucolor 242 and 240 (Fiery Rip)

    I can also confirm the workarounds mentioned above work for me:
    Indesign & Illustrator - Change 'Paper Size' 'Defined by driver' to the correct paper size
    Photoshop - Rotate canvas - Not great but works.
    Acrobat - Rotate page

    I have also reported the bug to Apple.
  • Nicholas Dring Level 1 (15 points)
    Confirmed here too!
  • gregk2 Level 1 (0 points)
    I'm having the same problems and I'm about to lose it this morning. What do I need to do to stay informed?
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