8 Replies Latest reply: Nov 12, 2010 4:40 PM by Eric Westby
matt037291 Level 1 Level 1 (0 points)
Hi all ,

My ipads glass has cracked after going from cold air conditioned room , to being used outside in the sun. It has cracked in a corner when I placed it down on the table .

Also my volume is fluctuating.

Would I be able to get a warranty replacement ?

Ipad, Other OS, Ipad , 16 gb wifi 3G
  • Ralph Landry1 Level 8 Level 8 (37,495 points)
    You would have to take the iPad to an Apple Retailer or contact Apple customer support for information on replacement. You need to compare your purchase date with warranty information.

    This is a user-to-user forum so we can not tell you for certain what Apple will or will not do.
  • Tamara Level 6 Level 6 (13,730 points)
    That most likely would not be covered by warranty.

    That must've been one heck of an air conditioned room to make the glass crack when you took the iPad outside.
  • Chamar Level 4 Level 4 (2,035 points)
    Gosh, extreme temperature fluctuations. I suppose being the middle of summer Oz is pretty hot at this time of year. The sun must have been searingly hot to actually crack the glass.

    Most unlikely that Apple will repair under warranty. Albeit unintentional damage it was caused by the actions of the user. If covered by your household contents insurance they would very likely pay up.

    It is always prudent to insure expensive domestic items that are used outside the home.
  • lllaass Level 10 Level 10 (155,900 points)
    Ralph, I am surprised that you bring up the warranty date at this time for an iPad. They have only ben out for less than a year and the warranty is for a year so now all iPads are still covered.
  • Ralph Landry1 Level 8 Level 8 (37,495 points)
    Thought of that, Illaass, but then thought maybe it is different in countries other than the US...with warranties you just can't be careful enough.

    If they would even cover this kind of failure since it is mechanical damage...only thing to do is contact Apple and get an answer from them.
  • Chamar Level 4 Level 4 (2,035 points)
    In general, manufacturer's warranties only cover breakdown or manufacturing defects for the duration of the contract. Accidental damage or loss or theft are not covered by the original warranty.

    Always read the T&C's for the original warranty and, if necessary, take out additional coverage with your insurer, as necessary.
  • lllaass Level 10 Level 10 (155,900 points)
    I have read the warranty and it is international. I does say that the Apple warranty is in addition to any local warranty provisions so that would mean that the minimum is one year but could be longer.
    http://images.apple.com/legal/warranty/docs/cpuwarranty.pdf
  • Eric Westby Level 4 Level 4 (1,800 points)
    Perhaps the OP was on a planet closer to the sun than our own. That would explain the temperature fluctuation.