Just updated to latest version of iTunes. Trying to import an audio cd to iTunes. iTunes will read the cd, and I can see the album & artist name under 'Devices' on the left side of the iTunes. iTunes will actually play the cd, but when I click 'Import CD', I immediately receive a message box that says "iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." And then iTunes shuts down.
I'm slightly techno-tarded, and can't seem to figure out how to fix this so that I can import the cd to my iTunes. Can anyone help?
I immediately receive a message box that says "iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." And then iTunes shuts down.
Your Windows 7 will have been recording information about that one. Fingers crossed, it'll give us a heads up on what is causing the error.
Head into your problem Reports and Solutions Control panel (or the Windows 7 equivalent ... the "Action Center"?) and open your Problem History. Look for recent iTunes problem reports generated at the time of the errors. Open them up and have a look through.
Do they all seem to be saying pretty much the same thing? If so, please paste a copy of a typical problem report into a reply here so we can have a look.
🙂 Perfect, thanks. If we take the problem report at face value, there's a problem with one of your Apple Application Support program files. (iTunes needs a properly functioning AAS in order to work correctly.)
Do you have a 32-bit or 64-bit version of Windows 7, bhoi? (That makes a difference to what I'd try first by way of fixing this.)
That's three confirmed reports of this error on Windows 7 64-bit systems I've seen since I start working on your one today, bhoi.
So I'm suspecting now that we're dealing with a bug of some description in the CoreAudioToolbox.dll in the Apple Application Support version 1.4 that came with your iTunes 10.1. But just in case we're dealing with a
damaged CoreAudioToolbox.dll (rather than a buggy one), perhaps first try the suggestion I make to Sky in the following thread:
Ok.... just got done following your instructions for the uninstall/reinstall... and it didn't work. So, it is sounding to me like it may be a bug of some sort like you had mentioned?
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Packard Bell EasyNote TH36
iTunes 10.1.0.54
QuickTime 7.6.8
FairPlay 1.10.14
Apple Application Support 1.4
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 6A391537CA93FEC4
Current user is not an administrator.
The current local date and time is 2010-11-13 02:30:07.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-11-13 02:27:23.
D: Optiarc DVD RW AD-7585H, Rev KX04
Audio CD in drive.
Found 22 songs on CD, playing time 77:34 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:15:52
Track 3, start time 07:49:17
Track 4, start time 11:23:02
Track 5, start time 16:44:47
Track 6, start time 20:14:62
Track 7, start time 23:36:60
Track 8, start time 26:21:37
Track 9, start time 30:07:07
Track 10, start time 34:21:62
Track 11, start time 36:23:40
Track 12, start time 39:35:15
Track 13, start time 41:47:30
Track 14, start time 43:56:07
Track 15, start time 48:26:05
Track 16, start time 51:46:02
Track 17, start time 54:06:12
Track 18, start time 58:18:62
Track 19, start time 61:13:57
Track 20, start time 66:12:07
Track 21, start time 69:01:20
Track 22, start time 73:13:12
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** Device Connectivity Tests
**
iPodService 10.1.0.54 (x64) is currently running.
iTunesHelper 10.1.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Marcus’s iPhone, iPhone 3GS running firmware version 4.1
Serial Number: 86920TB83NP
Optical drive detected f:HP CDDVDW TS-L633N
*Audio CD found
*Driver correctly installed
*Audio CD acessed successfully
*Audio CD read successfully
Whoops ... Sorry about that, bhoi. can you click the "Next button on that screen, too? Then copy the contents of the window in the following screen into a reply here.
Sorry, I posted in a differnt thread somehow. Here's what it said:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Hewlett-Packard HP G72 Notebook PC
iTunes 10.1.0.54
QuickTime 7.6.8
FairPlay 1.10.14
Apple Application Support 1.4
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number F21DDAFD155464CC
Current user is not an administrator.
The current local date and time is 2010-11-12 19:37:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
External Plug-ins Information
**
No external plug-ins installed.
iPodService 10.1.0.54 (x64) is currently running.
iTunesHelper 10.1.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently not running.
CD/DVD Drive Tests
**
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
F: hp CDDVDW TS-L633N, Rev 0300
Audio CD in drive.
Found 12 songs on CD, playing time 45:40 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:23:10
Track 3, start time 08:34:18
Track 4, start time 11:44:12
Track 5, start time 15:29:59
Track 6, start time 17:45:13
Track 7, start time 21:51:16
Track 8, start time 24:55:17
Track 9, start time 29:48:03
Track 10, start time 32:55:20
Track 11, start time 38:48:38
Track 12, start time 42:39:08
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
we are having the same issues, just downloaded version 10. and cannot import CDs, getting all the same error messages as posted here - has a fix been done yet?
