EPSON Perfection 2480 scanner not working under 10.6.5

My name is Syd and I work for Epson America, Inc.

Download the ICA scanner driver V5.3.0 for Image Capture (epson13969.dmg) from epson.com/support
- select Scanners / Perfection Series
- Perfection 2480 Photo
- Drivers and Download

Here to help,
Syd

Syd,
My wife's iMac with 10.6.6 stopped working with her Epson 2480 Photo scanner. Get the error message "SCANNER reported an error. An error has occurred during scanning" I am trying to use it from the Image Capture App or from the print/fax option in Settings which opens Image Capture. I ran the uninstall program and then reinstalled the ICA 13969 .dmg but get the same error. Not sure what else I can do.

I installed the software and still having problem. What should I delete first before installing?

This did not work for me. I still need some help.

Hi Syd, having the exact same problem with my 3490 Photo Scanner and my iMac, worked fine for months up until today, now getting same error message as Michael, please help!

Hi Syd, having the exact same problem with my 3490 Photo Scanner and my iMac, worked fine for months up until today, now getting same error message as Michael, please help!

This is Syd from Epson America, Inc.

In response to MichaelAlbany's post please disconnect the scanner. Make sure there is no "EpsonScan" Driver folder and trash then empty the trash - try running the disk cleanup and repair function including repair disk permissions - reboot - reconnect the scanner and retry.

Here to help,

Syd

I am also getting the problem (under 10.6.6). I have tried everything mentioned in this post and I still getting the error and can't scan anything (which is getting really annoying). Before I throw this scanner out of the window and buy a Canon or HP scanner, can anyone suggest how to fix this (with exact steps to play safe)?

Thanks

Phil

I have done everything that Syd has recommended. and I still receive the "Scanner reported an error." message. The 277a driver works fine. Reinstalling the ICA driver (epson13969.dmg) does not work. I'm close to getting a scanner that works.

I am having the same problem and getting the same message as others on my EPSON 3490. Would also like step by step instructions to fix

Same problem with my Epson Perfection 2580. Removed then downloaded all new drivers from Epson. Still won't scan. The "hide details trick" does not work for me. Any new news about this problem?

I'm getting the same problem on 10.6.6 and now 10.6.7

It was working, then it broke. Scanner warms up, starts its path across the paper then reports "Scanner Reported an Error" - "An Error Occurred during Scanning"

(Works under WinXp however)

Ditto! the above comment. I have tried everything. I completely uninstalled all my printers in fact. Ran all OSX updates, currently at 10.6.7. Reinstalled drivers, and continue to get, "scanner reported an error". This is for sure related to updating my OSX version, because the scanner worked just fine w/10.5 installed.

Update. I've done so many things I'm not sure if I'm going to explain the exact order, but somehow I got it working. I think what I did was:
1. Unplugged the USB connection from the computer
2. Removed the Epson Printer from the printer list
3. Uninstalled Epson stuff using: EPSON Scan Uninstaller v1.00
Intel-based Macs with OS X (v10.4.4 - v10.6.x), PowerPC Macs with OS X
(v10.2.8- v10.5.x) epson12887.dmg - 715.3KB - posted on 01/07/09
4. Rebooted
5. Installed Macintosh OS X (v10.6 - 10.6.x) epson13969.dmg - 8.4MB - posted on
08/27/10
6. Installed Macintosh OS X (v10.6 - 10.6.x) compatible, Intel-based Macs with
OSX (v10.5 - 10.5.x) compatible, PowerPC Macs with OS X (v10.5 - 10.5.x)
compatible, Intel-based Macs with OS X (v10.4.4 - 10.4.x), PowerPC Macs with
OSX (v10.2.x - 10.4.x)
epson11927.dmg - 11.3MB - posted on 08/09/06

Now, I can only scan with the Epson Scan App. I can't open using the Image Capture app, or Preview App, but at least it will scan with the Epson App. Go fig!

Hope this helps someone!