Loss of photos… is compensation appropriate?

I'm curious if others think that Apple might owe me some compensation for upgrading to iPhoto 11, and through no fault of my own, lost many, many of my priceless photos.

After using Data Rescue 3, provided by Apple (complementary) I estimate I still will have lost more than 1000 photos and another 1000 photos need to be reimported (from rescue file) and then organized and then reedited.

I'm guessing it will take 5 to 8 hours to reimport and organize photos. This is in addition to the more than six hours I have spent actually on the phone with Apple and another five or six hours doing busy work they recommended to restore the iPhoto library… with little success.

I haven't, as yet, bothered to read the licensing agreement and for all I know I may be entitled LEGALLY to no compensation…

Notwithstanding that, for all the hours and most importantly, for the loss of my precious photos… do you believe Apple owes me some restitution. What would be appropriate?

TIA

gofig

imac, Mac OS X (10.6.5)

Posted on Nov 13, 2010 4:04 PM

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Nov 14, 2010 2:05 PM in response to LarryHN

“Continually attack”… good grief, you clearly have a dog in this race...Otherwise you might have posted something that was germane to the discussion… instead of your backup mantra.

FWIW, I have discussed the issue with Apple and they've thrown it back in my court asking me what I'd like.

gofig
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Nov 13, 2010 7:05 PM in response to gofig

Didn't you have a good current backup prior to upgrading? You certainly should have one at all times - if you do not you will lose your photos sooner or later - bad things do happen

So no you do not deserve compensation IMHO - if you have a backup you lost nothing - if you do not you made a really bad decision - and if you do not start backing up you will lose more data in the future - I guarantee it!

LN
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Nov 13, 2010 7:51 PM in response to LarryHN

Yes, I did have a time machine back up, but like many others have said… it too was corrupt and lacking the missing photos. Moreover, following Apple's tech support's instructions, I restored this 80 gig datafile three times… which quickly chewed up my Time Machine available space... As each iPhoto library file is considered unique by Time Machine.

Clearly, based on the number of views in some of these threads… this software simply was not ready for release.

Do you believe Apple has absolute immunity from product liability?

gofig
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Nov 14, 2010 11:30 AM in response to Yer_Man

Terence Devlin wrote:
Are you seriously looking for legal advice on an Internet Forum?

Regards

TD



No.

But I have lost more than 1000 photos that I consider to be priceless.

And while those could never be replaced, I do believe I'm entitled to some form of restitution or a goodwill gesture… perhaps a gift card to the Apple Store.

Consider last week's Carnival Splendor ordeal… Carnival's strict liability is only to refund the cruise fare (that is rock solid and court tested)… but that's not what they did… they refunded the cruise fare, all transportation costs AND gave those people a free cruise at a later date.

My intention is not to be litigious… but I strongly believe Apple needs to throw me a "bone"... something more than tech-support saying “I'm sorry to hear that"

Have you lost data as a result of the upgrade to iPhoto?

gofig
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Nov 14, 2010 12:10 PM in response to gofig

Have you lost data as a result of the upgrade to iPhoto?


No because I backup up and protect myself

If you think Apple owes you something then contact them - no reason to continually attack the volunteer users here who have no ability to speak for or contact Apple that is any different than yours

LN
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Nov 15, 2010 6:37 AM in response to gofig

Well what would you like? Personally I don't think they owe you anything. I have 198,000 pictures in my libraries and have them backed up on several drives because in my experience there will be a catastrophe at one point or other in your days of usage. I could not get my libraries to upgrade either and so I imported them into Aperture 3.1 which took 8 days but they are there and all albums etc intact. It took me much time and effort to get to where I am but so be it. Software is what it is and when you are dealing with photographs that have meaning to you you should be extra careful with backups. I don't know the statistics of how many IP 11 copies where sold but I suspect most people did not have issues. I was not so fortunate. I did work with Apple Tech for 10 days but could not get it to work. So my option was to us IP09 or move to Aperture. So figure out what you think is appropriate and ask Apple to give you the bone you speak of. I feel that they should at least return your money for the software that does not meet your needs.
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Nov 15, 2010 11:20 AM in response to gofig

The comment I am most curious about regards your Time Machine backup.

Was this from after the attempt to upgrade to iPhoto from iLife 11, or from a previous day?

When I restored from a backup I took something from before the installation was done, and all my stuff was there, not corrupted or converted. You should also be able to do the same for the iPhoto program, to use the one from iLife 09.

Also, is your Time Machine drive larger than your hard drive?
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Nov 15, 2010 11:38 AM in response to gofig

My "backup Mantra" is because having a backup is critical and is the ONLY protection agains losing your photos

Your continual attacks on anyone who does not support your personal opinion that you have no responsibility for protecting your own data and expect someone else to take care of the consequences of your personal decision not to have a good backup to go back to

That is an extremely poor decision and the loss of any data including your photos is totally due to your decision

LN
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Loss of photos… is compensation appropriate?

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