mhill64
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Q: iTunes 10.1 Missing Text

Hi All,

I have problems with missing text in iTunes since 10.0, but it's just gotten much worse since I installed 10.1. Prior to 10.1, text was missing next to the colored legend showing how much storage of different types was in use on a device (e.g. iPad, iPhone, iPod). I would just get the colored box without saying what that box referred to (e.g. Music, Video, etc...) or how much storage was actually in use.

Since installing 10.1, I now have pretty much no text anywhere on that page. On the 'Summary' tab for a device, the only text showing is the headings of each section (e.g. 'iPad', 'Version' and 'Options'. Even the names of the tabs up the top are gone, as is all the text about version, text on buttons, everything.

Also, the tabs at the top of the iTunes Store are gone. There's now just a 'Home' icon, and nothing else (no Music, Apps, Movies, Ping, etc.).

Also, the status window up the top shows the progress bar, but no text.

I assume this is probably something to do with Windows fonts, but it's dramatically changed since 10.1...Help!!!

Windows 7

Posted on Nov 13, 2010 6:11 PM

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mhill64

Q: iTunes 10.1 Missing Text

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  • by Eric Winchester,

    Eric Winchester Eric Winchester Nov 16, 2010 6:18 PM in response to b noir
    Level 1 (0 points)
    Nov 16, 2010 6:18 PM in response to b noir
    Vortical's response help me figure out my problem....

    Windows 7's system font is SegeoUI, which does not support anti-alias. I (among others) wanted to change this, so I made the following registry edit to do so:

    HKLM\Software\Microsoft\Windows NT\CurrentVersion\Fonts - change Segoe UI to invalid font name
    Segoe UI (TrueType) __segoeui.ttf

    HKLM\Software\Microsoft\Windows NT\Current Version\FontSubstitutes\ (new string value)
    Segoe UI Tahoma

    Windows 7 nicely respects the FontSubstitutes value and uses Tahoma instead. iTunes doesn't seem to find this "substituted" font, and shows missing text.

    To fix, I undid this registry edit of mine, and now the font is showing up in iTunes.

  • by Eric Winchester,

    Eric Winchester Eric Winchester Nov 16, 2010 6:32 PM in response to Eric Winchester
    Level 1 (0 points)
    Nov 16, 2010 6:32 PM in response to Eric Winchester
    "anti-aliased" is opposite from what I meant to say, I think. Detail unimportant, I suppose.

  • by b noir,

    b noir b noir Nov 16, 2010 6:40 PM in response to Eric Winchester
    Level 9 (72,129 points)
    Nov 16, 2010 6:40 PM in response to Eric Winchester
    Many thanks, Eric!

    Malcolm, bishop ... are either of you doing any font-substitution of some sort on your PCs?

  • by rrunkle,

    rrunkle rrunkle Nov 16, 2010 7:10 PM in response to b noir
    Level 1 (0 points)
    Nov 16, 2010 7:10 PM in response to b noir
    No font substitutions. Same problem, with Windows XP. Only started with 10.1 upgrade. Arrrggggh! Next time I refuse the upgrade until it is ready for the public...

  • by rrunkle,

    rrunkle rrunkle Nov 16, 2010 7:17 PM in response to rrunkle
    Level 1 (0 points)
    Nov 16, 2010 7:17 PM in response to rrunkle
    Okay. Vortical's font fix seemed to work. Thanks!

  • by mhill64,

    mhill64 mhill64 Nov 16, 2010 8:37 PM in response to rrunkle
    Level 1 (0 points)
    Nov 16, 2010 8:37 PM in response to rrunkle
    Sorry, been interstate on business a few days. Will take a look when I get home tonight.

    I've never tried substituting any fonts on this system.

  • by makeitso3000,

    makeitso3000 makeitso3000 Nov 16, 2010 9:03 PM in response to mhill64
    Level 1 (0 points)
    Nov 16, 2010 9:03 PM in response to mhill64
    That was it. The Segoe UI registry entry was GONE. I had to recreate it and reboot. Have never done font substitutions. Works perfectly now. THANKS!

  • by b noir,

    b noir b noir Nov 16, 2010 9:18 PM in response to mhill64
    Level 9 (72,129 points)
    Nov 16, 2010 9:18 PM in response to mhill64
    No hurry, drive safe.

    Definitely worth investigating the registry entries for your system font when you get home, I think, given makeitso's report. (Possibly you might have had more than one font "go off" in this way? Perhaps that may account for how you've got it a bit worse than some of the other folks.)

  • by mhill64,

    mhill64 mhill64 Nov 16, 2010 9:21 PM in response to b noir
    Level 1 (0 points)
    Nov 16, 2010 9:21 PM in response to b noir
    I'll relay the 'drive safe' recommendation to the pilot (in Brisbane, going home to Melbourne).

    makeitso: canyou post exactly what registry key you reconstructed?

  • by Vortical,

    Vortical Vortical Nov 16, 2010 10:21 PM in response to rrunkle
    Level 1 (0 points)
    Nov 16, 2010 10:21 PM in response to rrunkle
    Glad it helped resolved the Issue and was a pity it didn't work in Win 7.
    At least it was solved for Win XP & Win Vista users

  • by wlwbishop,

    wlwbishop wlwbishop Nov 17, 2010 1:48 AM in response to Eric Winchester
    Level 1 (0 points)
    Nov 17, 2010 1:48 AM in response to Eric Winchester
    hello eric
    can u spell out how to do this in detail? coz when i get to regedit and the address u specified. i see font management and within that folder, there isn't segoeui . i can only see (Default) RG_SZ value not set.
    please help.
    thanks

    HKLM\Software\Microsoft\Windows NT\CurrentVersion\Fonts - change Segoe UI to invalid font name
    Segoe UI (TrueType) __segoeui.ttf

    HKLM\Software\Microsoft\Windows NT\Current Version\FontSubstitutes\ (new string value)
    Segoe UI Tahoma

  • by mhill64,

    mhill64 mhill64 Nov 17, 2010 2:35 AM in response to wlwbishop
    Level 1 (0 points)
    Nov 17, 2010 2:35 AM in response to wlwbishop
    SUCCESS!!!

    The above posts were enough to give me a clue. I have another Win7 x64 machine, and I compared the installed Segoe UI fonts on both systems. Sure enough, there were 6 fonts installed on the 2nd machine, and only 4 on the one with the issue. I was missing Segoe UI (regular), and Segoe UI Bold.

    I copied the .ttf files from one machine to the other and right clicked on them and selected 'install'. Fired up iTunes and all text restored.

    After looking more closely, most of the text in iTunes is in italics and that font was installed, but anything that was not in italics was missing.

    I remember now that I've encountered this before also with the Segoe UI fonts - on the 2nd machine which runs media centre. In that case I was trying to install a tool to handle EPG processing, but the GUI for it wouldn't start because it was complaining of a missing Segoe UI font. At the time I put it down to something wierd with the windows install process as this was on a fresh install.

    I'd be interested to know if anyone can tell if iTunes 10.1 has started using these Segoe UI fonts. I wonder if these faults disappeared when I did this upgrade, or if they were missing for a while and iTunes has only just started using them?

  • by mhill64,

    mhill64 mhill64 Nov 17, 2010 2:36 AM in response to mhill64
    Level 1 (0 points)
    Nov 17, 2010 2:36 AM in response to mhill64
    oops - I mean I wonder if these faults only appeared (not disappeared)...

  • by mhill64,

    mhill64 mhill64 Nov 17, 2010 2:46 AM in response to mhill64
    Level 1 (0 points)
    Nov 17, 2010 2:46 AM in response to mhill64
    Ok - last post and correction...

    Now that the fonts are fixed, what used to be in italics is now not. I guess that means that the non-italic Segoe UI fonts are what it was really trying to use.

    I actually now think these fonts have been missing for some time, because some of the text (e.g. in the status window at the top) seems to be in a different font now than it used to be.

    A big thanks to everyone - especially Tony - for all help here.

  • by wlwbishop,

    wlwbishop wlwbishop Nov 17, 2010 2:49 AM in response to mhill64
    Level 1 (0 points)
    Nov 17, 2010 2:49 AM in response to mhill64
    hello can u tell me exactly what you did as my laptop is also running a win 7 64-bit
    many thanks..
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