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MBP 15" connected to Dell U2711 monitor - PCIe malfunction?

Hi all,

I bought a new MacBookPro 15" this summer. I also purchased a Dell U2711 monitor and a minidisplayport-to-displayport cable to connect the two. The U2711 is Dell's top monitor with a 2560x1440 resolution.

Here's the deal:
* Connecting the U2711 to my roommate's 2010 MBP 13", everything works flawlessly at maximum resolution. This proves that the monitor and the cable have no problems.
* Connecting the U2711 to my 2010 MBP 15" (everything updated to last version), is a different story. It drives the monitor fine at 1080p (1920x1080), 720p, and a few lower settings. However, when choosing 2560x1440 (or a few less common lower resolutions), there is a very annoying flickering on the screen. After closing the lid of the MBP (which shuts off the screen after 15 seconds or so) and opening again, the flickering is less strong, but still way too annoying to tolerate. (According the a mac store person here in town, closing switches the graphics, which seems to help slightly but not enough.)

I took my MBP to the store, where it drives Apple's large displays without any problem. So my laptop and its displayport aren't broken, either.

What's going on?

SPECS OF THE MPB 13
Nvidia GeForce 320M, PCI-bus, 256MB, ROM revision 3533, ...etc.
SPECS OF THE MBP 15
Nvidia GeForce 330M, PCIe-bus, 256MB, ROM revision 3560, ... etc.

On both machines, the monitor is listed identically (DELL U2711, 2560x1440@60Hz, 32bit color, connection type Displayport, etc.).

The relevant difference is that the MBP13 uses PCI, and the MBP15 uses PCIe (or PCI express). I've come across a few hints on the internet that Apple's implementation of PCIe is buggy or problematic.


E.g., this company ( http://support.villagetronic.com//faq.php?cid=1&answer=3#f3 ) makes external graphics cards, and their faq on mac's says:
[ begin quote]
ViDock 3, ViDock 4, and ViDock 4 Plus adapt PCIe cards to an ExpressCard slot. They work with any compliant ExpressCard slot, including the slot in the MacBook Pro. PCIe cards that do not require a large PCIe memory window, such as professional video editing cards and storage controllers, will work with MacBook Pro and ViDock.

However, only MacBook Pro generations 1, 2, and 4 support graphics cards on the PCIe bus provided in its ExpressCard slot. Other generations of MacBook Pro impose limitations on the memory resources allowed to be assigned to PCIe devices in the ExpressCard slot. PCIe graphics cards used in ViDock require more memory resources than are allowed.

[...]

ViDocks support any MacBook Pro. The compatibility problem lies on the Apple side. If you insert a VIdeo Editing card, Fire WIre Card or Hard Disk RAID controller card, they will all work in every MacBook Pro. But once you insert a graphics card some MacBook Pro models refuse to grant as much memory to the graphics card as they request. (The reason for mentioned cards all work is because they request so little memory.)

So, if you want to use PCIe cards that do not require a large memory window (PCIe graphics cards require a 256MB window) then ViDock 4 will not work for you. Examples of cards that do work are professional video and audio editing cards (BMD, AJA) and storage interface cards (SATA, 1394).
[end quote]



I'm guessing that maybe this is somehow connected to the problems I'm having?



If anyone has further ideas about this, or has succeeded in running the U2711 at max resolution from a MBP 15", I'd love to hear from you!

I'd also appreciate some response from Apple if anyone there happens across this post: I know your and Dell's small print says you don't guarantee anything when combining hardware like this, but really, it's not a far-fetched combination.


Thanks!

Kevin


PS I'd rather not downgrade to a MBP13" as I put the larger screen and extra power to good use. I see no use in upgrading to a more powerful MBP.
Also, I like the Dell monitor more than the corresponding Apple screen (cheaper, less glossy, and it has deep color) - if I sold it on the used market and bought a new Apple monitor, that'd set me back $500 or so.

More specs:
Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i5
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0C

MacBook Pro 15", Mac OS X (10.6.4)

Posted on Nov 14, 2010 1:56 PM

Reply
33 replies

Dec 29, 2010 9:48 AM in response to miccorn

Hi,

Dont know if it's the same problem that i used to have, but i used to have the problem where i'd have my ext monitor plugged in to the Mbp, and whenever i put it to sleep and then tried to wakeup, the ext monitor disappears and wont come back until i restart the mbp. Read around the the only way to solve it is to unplug the ext monitor from the mbp before putting it to sleep. and plugging it back after a wake.

Feb 3, 2011 12:36 PM in response to miccorn

miccorn wrote:
I just got my u2711 to play with the mbp again, by, believe it or not, unplugging the power cable and plugging back in.

Hard to believe we still need to revert back to these kind of solutions in the 21st century... but at least I can work again.


I still can't believe it, but I unplugged the U2711's power and now it works like it should. If anyone can find a more elegant solution on this matter, or is able to explain the WHY, please share with the rest of us, I can otherwise still bring the DELL back to the store and replace it with a fruitier 27" version. Thanks!

Mar 20, 2011 9:30 AM in response to Hagedorn

I am also having problems with my 2007 15" MBP.

4GB Ram, Nvidia GeForce 8600M GT with 128MB VRAM, 500GB HD

I can drive the U2711 at full resolution extended desktop but.....

1. My machine will often crash after a while when running Skype or photo-booth
2. It will crash every now and then on memory hungry programs such as Aperture - it will definitely crash on opening aperture if I just had another memory hungry program running such as Skype.
3. The MPB will crash when trying to run a movie in iTunes at full res..

The crashes seem to be only linked to the graphics card or the monitor (or both). as it works fine on my old 1920 X 1080 HD monitor or my old dell 1600X1200 in extended desktop mode. The U2711 looks horrible in non-native modes so that is not an option.

The crash starts off with losing control of open applications on the U2711. Then there will be a flicker and the screen will freeze on the MBP as well though applications will continue to run in the back ground - iTunes playing music for example.

As per a previous post, I have replaced my motherboard and my 4GB of memory courtesy of apple (thank you) but the problems continue. I have also bought a laptop cooling pad since I thought it might be a heat related thing. I also reinstalled my whole mac and all apps, only importing my User Profile (files and settings). So it shouldn't be an issue with some software going bad. I have also turned power off completely.

I have not yet tested the display on an other MBP to see if the monitor is somehow sending a signal back causing the machine to crash (is that possible?) though I would add it worked without a hitch on my old AppleTV.

Is the GeForce 8600 simply to feeble to manage a 2560 X 1440 monitor in extended desktop mode and more graphics hungry apps like Skype or Aperture?

Would love some feedback if anyone else has experienced these problems. I am too late to return the Dell (the logical solution) and not yet ready to buy a new one since it works fine on other monitors.

Mar 22, 2011 3:23 AM in response to Charles Gloor

Ok. I seem to have solved the problem of the Mac crashing with my Dell U2711 monitor. 2 stable days so far.

The solution: I moved the menu bar back to the MBP from the extended monitor. No more crashing. Seems the mac can't properly transcribe the menu and dock on an external 2560 X 1440 monitor (it might work for the Apple Cinema Display).

Does any one know if this is possible? It just seems too weird that having the menu on the extended desktop in high def caused the problem.

Mar 24, 2011 12:22 AM in response to Charles Gloor

Hi Charles,

thanks for sharing your experiences. (I'm the OP of this thread.)
I don't think I have either the dock or the menu bar on the U2711, it's just extra desktop space. (I'll double-check in a few days; traveling now.) I've never had a crash.
(I have also noticed that video-skype uses way more resources than seems reasonable, given its function - I suspect a buggy implementation? Wonder if it's as power-hungry on Windows.)

So, no crashes. I simply have the flickering issue, as I illustrated in the beginning of this thread. Do you still have any of that, or is that gone also?

Replacing hardware and reinstalling software didn't improve anything?

I've given my own best guess as to the source of the problem on the first page. I don't think it has anything to do with lack of power since the MBP13 (significantly weaker) and the older MBP15 don't have this problem of the new MBP15.

I have been involved in some sort of Apple support process since New Years. I took laptop and monitor to an Apple store, where the same behavior was verified on store MBP15 and MBP13. The "Geniuses" then submitted a report to a technical team ("the engineers"). I was contacted by e-mail a week later to run some data capture software and take a technical "snapshot" of my MBP15 for them to diagnose.

Since then (for almost 3 months now) I have been dealing with a level and professionalism you can't imagine. It's not even Radioshack level service, it's more like KFC. They never take the initiative to communicate with me - I have to initiate any exchange of information. Every time, a different "Genius" responds - seemingly clueless about what happened before. Apparently, they cannot trace what's happened before and whether or not the "engineers" have even touched the case. Earlier this week, a Moron (pardon- Genius) contacted me again to say, wait, they did hear back from their engineers - could I please run this data capture software ...
I wonder if they're trying to drag this out beyond warranty? In any case, I'll keep trying. If I hear anything useful, I'll share it here. But my suspicion is that Apple basically gives us the F-you and we'll be stuck with a dysfunctional hardware setup.

For the past months, I've tended to use the monitor as a HD tv screen, with the resolution set to 1080p. I'd intended it for software development, but the flicker is too distracting at native resolution, and the text isn't sharp enough at 1080p. (It's fine for movies.) If I sell it, I'll be lucky to get $400, a fraction of the price of a ******-up-glossy apple 27".


Nothing that's been posted on this thread has had any result for me. As for the "Hey, I plugged in the power cable and it worked again" type of responses ... Send your resume to Apple, they might hire you, Genius.



Cheers,


Kevin

PS If anyone from Apple sees this, I would love for you to step in and turn my opinion of your technical support around.

PPS Apple support has been good in other ways; e.g. I had an adapter failure and it took the store only ten minutes to have me walking out again with a replacement - great! And the initial in-store assessment with the monitor was also great; I was given at least an hour and a half for testing, whereas they count on the average appointment taking 15 minutes. Give credit where it's due, right?

May 25, 2011 12:32 PM in response to kevinnnnnnn

Hey Guys,


I got the same problems with my brand new U2711 at my brand new MBP 15" i7 (HiRes Display). The flickering is not so strong like in the video but annoying too!

When I start Windows 7 on my MBP (Bootcamp) there are no problems at 2560x1440! So it must be a software thing!

Now I'm not sure what to do... giving back the MBP, the Dell Display - or both!?


Please Apple, do something against the flickering!


My Specs:


Modellname: MacBook Pro

Modell-Identifizierung: MacBookPro8,2

Prozessortyp: Intel Core i7

Prozessorgeschwindigkeit: 2 GHz


AMD Radeon HD 6490M

Typ: GPU

Bus: PCIe

PCIe-Lane-Breite: x8

VRAM (gesamt): 256 MB

Hersteller: ATI (0x1002)

Geräte-ID: 0x6760

Versions-ID: 0x0000

ROM-Version: 113-C0170H-521

gMux-Version: 1.9.23

EFI-Treiberversion: 01.00.521

Jun 22, 2011 1:51 AM in response to carlo_from_bavaria

My system has been fairly stable since my last post but....


If I watch a movie on the U2711, my whole system will reset shortly thereafter. Not a restart but a reset losing all work or data if anything was open. So I don't watch anything on it unless that is all I am planning to do.


So have never figured out why the menu bar or something else caused the machine to crash.

Aug 6, 2011 3:02 AM in response to kevinnnnnnn

Hi Kevin


I am running a MBP i7 8GB Ram AMD Radeon HD 6750M with a Dell U2711 running as an external display via TB port to a DVI connector. I had the same frustration as you are presently experiencing. I have fixed my problem with a small app by Stéphane Madrau. His brilliant Switch Res has my Dell 27U11 displaying 2560 * 1440 with out a flicker. Check it out


I hope this is usefull.




Adam.

Feb 19, 2012 7:25 PM in response to kevinnnnnnn

I am having the same issue connecting my mid 2010 15' i7 MBP to a Dell U2410. The Mini Displayport to Displayport adapter works just fine on my Mac Mini but not on my Macbook Pro.

The Apple Store folks told me to buy a 45$ Mini Displayport to HDMI cable, which I did. That worked.

However, I want to use the HDMI slot for my PS3 so I need to find a way to use the Displayport.


Has anyone found a permanent solution?

Feb 22, 2012 8:12 AM in response to andi_nyc

Dear Kevin,


I upgraded to a MBP 13" in December and bought a 3rd party minidisplay port to display port adaptor cable for about $10. My U2711 immediately began to flicker and so I thought "here I go again".


I did notice, however, that it only happens when my iPhone/mobile phone was next to the screen. As it turns out the cable is not shielded well enough. If I bring my mobile phone (cell phone) close to the screen it will blank out, badly enough that the machine will even crash. I can no longer answer my phone near the screen, fortunately with wifi sync I don't need a direct cable connection (which also causes the screen to crash).


2-3 feet distance from the phone to the cable/screen seem to be enough.


Apple needs to do something about this. It may be that my previous problems were all linked to my phone being near the screen!!!! At any rate, it is clear that this is what caused the problem.


So I suggest checking to see where you have your phone. See if that is the cause of the problems.


I hope that helps


To Apple - please see what you can do about this mobile phone sensitivity issue. I worry that it might damage the graphics card.

MBP 15" connected to Dell U2711 monitor - PCIe malfunction?

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