6 Replies Latest reply: Nov 15, 2010 10:16 AM by wjosten
mpiccini Level 1 (0 points)
I did the "delete all data and reset" function and my iphone is in a loop for over 2 days. The apple logo appears, with the "runing" circle moving, then it turns off, the apple logo appear again, with the "runing" circle moving, and turns off again. This loop keeps happening again and again. Can any one help me?

Iphone 3gs, iPhone OS 3.1.3
  • wjosten Level 10 (94,135 points)
    First, reset your phone:

    Press the sleep/wake button & home button at the same time, keep pressing until you(hopefully) see the Apple logo, then release(ignore the slide to power off).

    Then, see if you can force the phone into recovery mode:

    Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select setup as "new".
  • mpiccini Level 1 (0 points)
    wjosten, thanks for your quick reply. I tried it several times but unfortunately it didn't work. While the iphone keeps showing the Apple logo with the "moving circle" in the center, when I press sleep & home button to reset the devide, it actually turns off. Then, when I press sleep & home again (or only the sleep/wake) the Apple logo apears again, I then tried the suggested steps, but the device is not detected by itunes in any mode. Any other idea?
  • wjosten Level 10 (94,135 points)
    If you can't force the phone into recovery mode you can try DFU mode:

    1. Close iTunes.
    2. Connect your iPhone to your computer and then launch iTunes.
    3. Turn your iPhone off (hold down the power button at the top of the iPhone).
    4. Then, hold down the sleep/wake button and home button together for EXACTLY 10 SECONDS, then release the sleep/wake button.
    5. Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected. When you are in DFU mode your iPhone screen will be completely black. Remember that if you see the restore logo, iTunes logo, or any message on the iPhone screen, you are not in DFU mode but standard Recovery Mode.
    6. Hit the OK message that should popup to restore your phone.
  • FOX-HOUND Zero Level 2 (265 points)

    Download Firmware Umbrella and try using the Kick out of Recovery Mode option...

    Hope it works!
  • mpiccini Level 1 (0 points)
    Solved! Thank you so much wjosten! I would never recover my device without your support!
  • wjosten Level 10 (94,135 points)
    You're welcome.