Strange problem with default mail account

Hi Barbara, welcome to the Apple Discussions 🙂

Couldn't resist that.

There have been several posters the past few weeks who have had email suddenly start to misbehvae. In most cases the thing that has worked has been to simple delete that account (on the iPad) and then add the account back in by hand...paying attention to the passwords and port settings in the advanced window.

They have all said the behavior on other computers was normal, just the iPad that has been behaving badly.

Ralph

You checked to see all the ports, incoming and outgoing, are set right? This has been a rather nasty problem to deal with for some people. And why it is isolated to only a few users. One person found the ISP had changed port numbers. But that doesn't sound like your issue since the computer access still works.

So, this is only on one account and only on the incoming? And it was not changed from a POP to IMAP protocol by the provider?

If all is the same, then there has to be something in the iOS or app that is not staying stable.

ReReReading your original post, Barbara, this is really strange behavior...you have multiple accounts on the same service provider and all setup the same way...but only the one account is not marking the incoming mail as unread. You get the mail from the server. So why is Mail misinterpreting one particular account?

This is where it would be helpful to have access to the coding of Mail or have information on the internals of the app. Have to think about this one some more.

You send an email message from a device other than the iPad and it appears on the iPad as read, but if you send it from the iPad it appears on the iPad as unread...you're giving me a headache, Barbara.

Neither the iPod or Mac has the mail program open to that account when you send from them, so for some reason the iPad Mail is seeing a message as read?

Have you tried to use someone else's computer, not an Apple origin unit and see if the same thing happens? Humor me, I am grabbing at straws trying to eliminate things. Not sure what difference that would make but trying to discard any common-mode question.

I'm reluctant to say this considering your experience but have you tried the steps on page 144 of the user's guide?

Yeah, it's almost silly doing troubleshooting when a drastic OS change is in the wings.

Now that I am back home and have a couple more resources like the manual on Sendmail, may be able to find something. The big problem is what can be done on an iOS machine? Maybe we can push something through from the Mac, or at least go through Sendmail and see what is going on with the mail program.

Will do some research and see if anything looks promising.

+I'd just like to know what's going on.+

And it has become personal that I can't figure it out 😟

Hi there

I just wanted to let you know that I have had this problem ever since I got the iPad in June. I decided to wait until iOS 4.2 and can confirm it's has made no difference. Interestingly enough there is no issue on my iPhone, which is behaving correctly. I have also tested sending myself a message from my iPad and that shows the message as unread and stays as unread. I have seen messages arrive into the inbox with the blue marker showing and changing to read within a second of arriving. I also thought it was my blackberry, but I now have an iPhone and it's still happening. Very strange. I also have an gmail account, which I have added to the iPad although I hardly use it. No problem with that one. The only thing I now suspect is my provider where I have my domain/email address and something wi their settings. I will do some investigation tomorrow with them. Of course it is working fine on my normal machine, which is an iMac, emails are behaving correctly there.

Anything I discover I will let you know. Success!