1 2 Previous Next 20 Replies Latest reply: Nov 2, 2012 9:49 AM by ambleskram
Barbara Brundage Level 7 Level 7 (22,075 points)
Just recently, the behavior of my default mail account (ATT yahoo server) has changed. This is a regular POP account, but suddenly, although mail still comes into the account as it should, the messages are not treated as new messages: there's no mail sound when mail for this account arrives, no count of new messages, and none of the new messages show the unread dot.

It still behaves normally on my computer, so I don't think it's a change on ATT's end.(These are not messages I've already read on another device, so it's not likely to be some IMAP-ish change on the server side, either.) None of my mail settings are any different than they have been. Other mail accounts via the same server still behave normally. I've tried re-syncing, power cycling, restoring, and nothing has made any difference.

iMac C2D 2.16, iMac G5 2.1, flat panel imac 700, ibook G4 1G, Performa 6116CD, Mac OS X (10.6.4)
  • 1. Re: Strange problem with default mail account
    Ralph Landry1 Level 7 Level 7 (32,485 points)
    Hi Barbara, welcome to the Apple Discussions

    Couldn't resist that.

    There have been several posters the past few weeks who have had email suddenly start to misbehvae. In most cases the thing that has worked has been to simple delete that account (on the iPad) and then add the account back in by hand...paying attention to the passwords and port settings in the advanced window.

    They have all said the behavior on other computers was normal, just the iPad that has been behaving badly.

    Ralph
  • 2. Re: Strange problem with default mail account
    Barbara Brundage Level 7 Level 7 (22,075 points)
    Thanks for the warm welcome, Ralph.

    Sorry, I forgot to mention that I'd tried that, too.
  • 3. Re: Strange problem with default mail account
    Ralph Landry1 Level 7 Level 7 (32,485 points)
    You checked to see all the ports, incoming and outgoing, are set right? This has been a rather nasty problem to deal with for some people. And why it is isolated to only a few users. One person found the ISP had changed port numbers. But that doesn't sound like your issue since the computer access still works.

    So, this is only on one account and only on the incoming? And it was not changed from a POP to IMAP protocol by the provider?

    If all is the same, then there has to be something in the iOS or app that is not staying stable.
  • 4. Re: Strange problem with default mail account
    Ralph Landry1 Level 7 Level 7 (32,485 points)
    ReReReading your original post, Barbara, this is really strange behavior...you have multiple accounts on the same service provider and all setup the same way...but only the one account is not marking the incoming mail as unread. You get the mail from the server. So why is Mail misinterpreting one particular account?

    This is where it would be helpful to have access to the coding of Mail or have information on the internals of the app. Have to think about this one some more.
  • 5. Re: Strange problem with default mail account
    Barbara Brundage Level 7 Level 7 (22,075 points)
    Actually, it's even stranger. If I send mail to the malfunctioning account from another acct (me.com, for instance) from the iPad itself, the incoming message behaves normally. But if I do the same thing from my mac or my iPod, it comes in as pre-read.

    I suspected the cause for all this weirdness was that my mail trash was gigantic, because it was a long time before I found the setting for erasing deleted messages and initially changing that didn't get rid of all the existing old messages, but now I'm not so sure about that, after all that resetting up accts.

    Oh, and yes, I've checked the ports. There's a lot of port heck with ATT at the best of times, so I'm used to going there.
  • 6. Re: Strange problem with default mail account
    Ralph Landry1 Level 7 Level 7 (32,485 points)
    You send an email message from a device other than the iPad and it appears on the iPad as read, but if you send it from the iPad it appears on the iPad as unread...you're giving me a headache, Barbara.

    Neither the iPod or Mac has the mail program open to that account when you send from them, so for some reason the iPad Mail is seeing a message as read?

    Have you tried to use someone else's computer, not an Apple origin unit and see if the same thing happens? Humor me, I am grabbing at straws trying to eliminate things. Not sure what difference that would make but trying to discard any common-mode question.
  • 7. Re: Strange problem with default mail account
    Barbara Brundage Level 7 Level 7 (22,075 points)
    Neither the iPod or Mac has the mail program open to that account when you send from them, so for some reason the iPad Mail is seeing a message as read?


    That's right. I can have them both shut down. Weird, huh?

    Have you tried to use someone else's computer, not an Apple origin unit and see if the same thing happens?


    Yes, I also have a windows computer--same thing.
  • 8. Re: Strange problem with default mail account
    Philly_Phan Level 6 Level 6 (11,705 points)
    I'm reluctant to say this considering your experience but have you tried the steps on page 144 of the user's guide?
  • 9. Re: Strange problem with default mail account
    Barbara Brundage Level 7 Level 7 (22,075 points)
    Thanks, Philly_Phan. Yes, I've done erase/restore, a couple of times. Oh well, perhaps trying it again when the iOS4 update arrives will make a difference. It's not a huge problem, just a big mystery.
  • 10. Re: Strange problem with default mail account
    Philly_Phan Level 6 Level 6 (11,705 points)
    Yeah, it's almost silly doing troubleshooting when a drastic OS change is in the wings.
  • 11. Re: Strange problem with default mail account
    Ralph Landry1 Level 7 Level 7 (32,485 points)
    Now that I am back home and have a couple more resources like the manual on Sendmail, may be able to find something. The big problem is what can be done on an iOS machine? Maybe we can push something through from the Mac, or at least go through Sendmail and see what is going on with the mail program.

    Will do some research and see if anything looks promising.
  • 12. Re: Strange problem with default mail account
    Barbara Brundage Level 7 Level 7 (22,075 points)
    Thanks, Ralph, but if this behavior isn't ringing any bells with anyone, I think it's best just to leave it for now, and wait and see if anything changes after the update. It's not like it keeps me from using mail at all, or something like that. I'd just like to know what's going on.
  • 13. Re: Strange problem with default mail account
    Ralph Landry1 Level 7 Level 7 (32,485 points)
    +I'd just like to know what's going on.+

    And it has become personal that I can't figure it out
  • 14. Re: Strange problem with default mail account
    Barbara Brundage Level 7 Level 7 (22,075 points)
    No change after the update.
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