TI SmartView doesn't run since the last Mac OS X update

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TI SmartView doesn't run since the last Mac OS X update

Hi everybody,
I currently use TI SmartView (Interactiv Emulator for TI Calcs) with my pupils. Since the last update of Mac OS X (my macbook runs with 10.6.5 version), TI SmartView doesn't run and I have the following message which appears:

+Process: JavaApplicationStub [1208]+
+Path: /Applications/TI-SmartView 83Plus.fr84Plus.App/Contents/MacOS/JavaApplicationStub+
+Identifier: com.apple.javajdk16.TI-SmartView pour TI-83 Plus.fr / TI-84 Plus+
+Version: 1.0 (1.0)+
+Code Type: X86 (Native)+

+Parent Process: launchd [172]+

Do you know what is this problem ? Is it a problem with Java ?
Many thanks for your answers !
Friendly yours,
David

Macbook, Mac OS X (10.6.5), 4 GHz 500 Gb

Posted on Nov 15, 2010 8:55 AM

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Answer 1

dgvincent Author

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Nov 16, 2010 8:28 AM in response to dgvincent

No idea ?

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Answer 2

Nov 16, 2010 10:46 AM in response to dgvincent

Hi,

I have the same problem. My OS is in french and the message is "TI-SmartView a quitté de manière imprévue"
I tried to reinstall the software but the same problem reappeared.

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Answer 3

dgvincent Author

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Nov 16, 2010 10:57 AM in response to dgvincent

- I also tried to reinstall this software, without any success.
- TI contacted me and gave me a web link to download TI SmartView 1.1 ... I've done this, installed it ... and the same problem is always here ! :-((

I think that this problem probably comes from Java.

Here is the beggining of the error report:

+Process: JavaApplicationStub [4114]+
+Path: /Applications/TI-SmartView 83Plus.fr84Plus.app/Contents/MacOS/JavaApplicationStub+
+Identifier: com.apple.javajdk16.TI-SmartView pour TI-83 Plus.fr / TI-84 Plus+
+Version: 1.1.0 (1.1.0)+
+Code Type: X86 (Native)+
+Parent Process: launchd [185]+

+Date/Time: 2010-11-16 19:56:16.147 0100
+OS Version: Mac OS X 10.6.5 (10H574)+
+Report Version: 6+

+Interval Since Last Report: 93556 sec+
+Crashes Since Last Report: 27+
+Per-App Interval Since Last Report: 89 sec+
+Per-App Crashes Since Last Report: 9+
+Anonymous UUID: 7B1EBE0A-09F1-47A9-8160-D8EE63F71569+

+Exception Type: EXC BADACCESS (SIGBUS)+
+Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000010+
+Crashed Thread: 20 Java: Thread-2+

+Application Specific Information:+

+Java information:+
+Exception type: Bus Error (0xa) at pc=00000000250ce4aa+

+Java VM: Java HotSpot(TM) Client VM (17.1-b03-307 mixed mode macosx-x86)+

Does it help someone to solve the problem ??

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Answer 4

Nov 16, 2010 7:52 PM in response to dgvincent

I don't know the answer, but I just updated my mac also and now my smartview won't run either. I use it everyday. It is a huge problem. I hope it gets fixed ASAP

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Answer 5

dgvincent Author

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Nov 17, 2010 1:39 AM in response to mgwaltney

You're totally right ! It's a huge problem for the teachers who use it with the pupils !

Does anybody know how we can contact Apple to show them this problem ?

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Answer 6

eaz1201

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Nov 17, 2010 3:01 PM in response to dgvincent

Glad to hear I'm not the only one. I'm having the same trouble!

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Answer 7

colinw7

Level 1

9 points

Nov 18, 2010 12:03 PM in response to dgvincent

Same thing here. TI-Smartview has been broke for me since upgrading to 10.6.5. I really need it to teach my pre-calc and calculus classes. Hope it can be fixed soon.

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Answer 8

Jeff E.

Level 1

35 points

Nov 18, 2010 1:09 PM in response to colinw7

Same problem here. Since 10.6.5, TI-Smartview is no longer smart. Won't launch at all.

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Answer 9

MauraKF

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Nov 19, 2010 8:54 AM in response to dgvincent

I was able to get the new version (SmartView 3.2 - http://education.ti.com/html/smartview/smartview.html) working finally. You have to stop the licensing daemon (Nalpeirond) and then remove the ProTec folder from /Library/StartupItems

Once you do that, SmartView 3.2 will startup and allow you to run in trial mode. The person I spoke at TI yesterday said that they would convert my 3.1 licenses to 3.2 licenses at no charge.

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Answer 10

colinw7

Level 1

9 points

Nov 19, 2010 5:59 PM in response to MauraKF

Thanks! Worked for me.

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Answer 11

Nov 27, 2010 8:01 AM in response to lauriermac

Bonjour,
avez vous résolu le problème car moi aussi je suis dans la même situation et en plus Texas instrument m'ont donné un lien pour télécharger la version 3.2 de smartview pour la TI 84 plus avec une nouvelle licence et qui ne fonctionne pas aussi.
Ils m'ont dit de patienter car les techniciens travaillent dessus.
Cordialement.
un prof de maths de Lille.

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Answer 12

Nov 27, 2010 10:26 PM in response to MauraKF

Excuse my ignorance, I am not able to do the following:

"You have to stop the licensing daemon (Nalpeirond) and then remove the ProTec folder from /Library/StartupItems"

How do I "stop the licensing daemon (Nalpeirond)?" I cannot find the ProTec folder in /Library/Support (I did try Spotlighting it to no avail). Any help would be greatly appreciated.

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Answer 13

dgvincent Author

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Nov 28, 2010 1:14 AM in response to Merged Content 1

Hi !
My TI SmartView seems to work well since the last download of 3.2 version (web link given by TI) after I repaired the permissions with Disk utility and used Onyx to clean it. I've done this many times and after one, it worked well (TI gave me a new license number because the old was lost when installing 3.2 version)
I do not touch anything else to continue using it !!
It will be fine if TI could find an answer to this problem.
I hope that my message will help you all !

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Answer 14

eaz1201

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Jan 3, 2011 2:24 PM in response to dgvincent

It worked-- thank you!

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