64 Bit Installer says it's made for 32 bit and tells me to install 64 bit

I used PC Mover to clone my previous XP laptop so the version of iTunes wasn't really made for the 64-bit OS of my new laptop and hasn't worked since. I try every couple of months to fix the problem before giving up out of pure exhaustion! I download the new 10.1 for 64 bit operating systems and during install it tells me that this installer is for 32 bit systems and I need to install the 64 bit installer!!! Nothing works!!! Does anyone have a clue how to make iTunes work again or where I can get a 64 bit installer that my computer will recognize as a 64 bit installer???

64 Bit Windows 7 HP Laptop, 64 Bit OS

Posted on Nov 15, 2010 10:56 AM

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5 replies

Dec 8, 2010 6:11 AM in response to Chris CA

I had the same problem. I used PC mover to move files and etc to my new PC. Old pc was Windows Vista and the new PC is runing WIndows 7 64bit. I have talked to tech support and still no luck. I am waiting for a call back. Where ytou able to find a solution to RJ error as well. Ihave tried to removal. Itunes will not move and another file will not remove. Still are unable to upgrade to Itunes 10. REcieved another phone and was trying to complete restore it told me that I needed Itunes 10 but unable to upgrade. ANd I get the same message as RJ. about the 32-bit and 64-bit.

Dec 8, 2010 6:24 AM in response to RJ6308

I download the new 10.1 for 64 bit operating systems and during install it tells me that this installer is for 32 bit systems and I need to install the 64 bit installer!!!


Yeah, it's actually the 32-bit version that PC Mover has wedged into the new 64-bit PC that is returning that 32-bit message. (When you try to install the later version, the installer tries to remove the previous version which suddenly realises it is on a 64-bit system, and everything turns to custard.)

In the best of all possible worlds, I'd prefer to remove the 32-bit iTunes by undoing the migrstion (using the PC Mover undo function). Unfortunately, my understanding is that you can only completely undo the entire migration.

If you aren't keen on that, there's an alternate strategy described in the following post:

http://discussions.apple.com/thread.jspa?messageID=12712585&#12712585

You may not need to search for a copy of Windows Installer CleanUp. In his/her reply to that post cmcmd reports:

Fantastic! I contacted PC Mover and they sent me a link to the Microsoft Clean Up utility. I deleted all of the Apple files, installed teh 64 bit iTunes and all appears to be working.


So you could perhaps try your luck with PC Mover too. Fingers crossed the support person you get through to will also have the link to the CleanUp download.

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64 Bit Installer says it's made for 32 bit and tells me to install 64 bit

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