No brightness control for Cinema Display

I got a new workstation and am having a problem with the very bright display. I've been digging around, trying to figure out how to adjust the display but can't figure it out. When I call up the Display panel in the System Preferences there are no control sliders for brightness or contrast and checkboxes for ambient light (only thing I can do is choose color depth.) The keyboard controls do nothing either.

The USB cord from the Cinema display is plugged into the computer. I've tried resetting the SMC. Nothing seems to work. Also tried the "Shades" utility and that also did nothing. Any ideas?

Message was edited by: Wes Rand

Message was edited by: Wes Rand

Message was edited by: Wes Rand

Quad-Core Mac Pro, Mac OS X (10.5.8)

Posted on Nov 15, 2010 4:31 PM

Reply
61 replies

Dec 22, 2010 7:50 AM in response to Studio80s

I had exactly the same problem in hooking up my new 27" Apple Cinema Display to my new iMac 27"...no brightness slider and no check box to disable automatic ambient control. Plus which, the screen was too dim to see much. Using the keyboard to make it lighter (or darker) produced no results at all. After a lengthy consultation with two Apple tech support people, they diagnosed it as a hardware problem and suggested that I return it for a new one.
My son brought his MacBook Air over, hooked it up to the monitor, and both the brightness control slider and the ambient light control box appeared. He corrected the brightness and unchecked the ambient control, re-attacheded it to my computer and all is well. Plus which, the brightness slider and the ambient control box now appear on my iMac system preferences.

Feb 9, 2011 6:25 PM in response to Studio80s

Yes, I have two recently-purchased 27" Cinema Displays connected to a brand new Mac Pro. One has a brightness slider in the LED Cinema Display control panel (System Prefs->Displays). No amount of fiddling around and rebooting seems to be able to fix the problem. The brightness between the displays is noticeably different, but not so annoying as to make it unusable. But I'd sure rather find a workaround than have to ship this screen back for a replacement. Grrr.

Mar 1, 2011 8:42 AM in response to Wes Rand

I have a new 27" iMac and a 27" Apple display connected to it, took a while to get the colors calibrated between the two (shipped WAY off from each other). Periodically the slider for the 2nd display brightness disappears and I end up rebooting to get it back. The ambient light sensors for the two displays are freakishly off from each other, so numerous times each day I am adjusting one or both displays to a comfortable level. I've reset PRAM and SMC without successfully fixing the issue.

Also of note: The iMac display dims prior to turning off the display while the other display stays at full brightness; could be part of the problem methinks.

Jul 8, 2011 2:35 PM in response to Wes Rand

I have two identical cinema displays, I think 24 inch if it matters. Not sure because it's a work computer. The USB cables from both are plugged in and still zero brightness control via any method. Whatever model cinema display these are do not even have the physical buttons on the monitor. They are converted from mini display to DVI, could that be a problem? Please help, they are bright as **** and my eyes are going to explode.


10.6.8

Mac Pro 2 x 2.8 xeon

6 g ram

Nov 7, 2011 1:32 PM in response to gilletty

>1. Ensure lid of laptop is open

>2. Plug in power, mini-display, AND USB from the Cinema Display into MBP

>3. Restart computer (*this was the key step for me)

>4. When computer comes back up, launch System Preferences > Displays and you should now see the brightness option that was once hidden!


Thanks this works, BUT you I didn't have to reboot. Plugging in the USB from the cinema display, then briefly closing and reopening the lid worked to then show the brightness slider on the cinemba display.


BTW, I replied to a particular post but the forum shows my reply at the end of the discussion, and didn't even give me an option to quote to post I was replying too. Seems poorly designed.


-Michael

Dec 19, 2011 2:33 PM in response to Wes Rand

I have the same problem. After considerable searching I downloaded an app called Shades and it works beautifully. It can control both monitors separately. Puts an icon for one or both monitors in the menubar. Only thing to watch out for is calibration. It doesn't affect your calibration but you have to turn it off in order to change your calibration. Best of all, it's free.

Jan 31, 2012 10:41 PM in response to Wes Rand

^^^ Woohoo!! The update in the link above coupled with connecting a USB to the mac pro fixed everything. Now there's the option to turn off the auto dimming and a slider for brightness in Preferences. But as well the f1 and f2 buttons on the keyboard are also now manually lowering and raising it. The monitor needs to be connected with the USB port.

Feb 5, 2012 2:13 PM in response to ronfab1

I am using Lion 10.7.3. on a Mac Book Pro with an older Apple Cinema HD 27" display.


Downloaded the Cinema Display Software Update, but on launch it said 10.6 was required, so install canceled itself. Assumption is that Lion fixed the problem. IT DID NOT!


My Cinema HD Display has increasingly been dimming down. At first it was only happening shortly after I launched my XP partition. Then, when running on the Mac OS partition, it also started happening.


Symptoms are 1) Cinema Display Preference Panel brightness slider disappears, 2) even though Display USB is now plugged directly into MacBookPro, the two USB inputs on the back of the Display are not operational, 3) Display Pref "Detect Displays" does not work, but "Gather Windows" does, and 4) the brightness button on left side of the Display itself lights when touched, but does nothing.


For a while, it was correctible by shutting down and restarting on the MacOS side, but no more.


Would appreciate any new info on how to deal with this. I do not think it is the Cinema Display failing.


Your friend, Dee

Mar 23, 2012 6:22 PM in response to swashley3

I resolved this issue and am posting fix in case anyone is using the Gefen DL-DVI to MDP with the same combniation. The EDID Mode on the device which prior to 10.8 could be set as the Gefen manual instructs (pg 9 of http://www.gefen.com/pdf/gtv-dvidl-2-mdp.pdf) to EDID Mode 2 (Apple 27") needs to be set instead to EDID Mode 3 (EDID Pass-Through) the brightness control returns without even a restart of any of the three devices -- when this is first done my Cinema screen defaulted 1920x1140 (intead of the full-screen 2560x1440 coming through on Mode 2) so this must be reset under Display Prefrences after switching.

Jul 20, 2012 1:55 PM in response to Wes Rand

I just found this great little app to control the brightness on my 27" Apple Cinema Display when attached to my PC or through Bootcamp:


http://jens.holstschumacher.dk/p/brightness-controller.html


http://www.imgbox.de/users/public/images/kHdaQ6CHaN.png


http://www.imgbox.de/users/public/images/VS0ZYFpyqu.png


This app allows your PC to control the 27" Apple Cinema Display ( auto brightness / brightness / turn off display) if you have one. It's just fantastic and works amazingly well!

Aug 17, 2012 7:56 AM in response to netmare

Go to the App Store. There's an application called 'Shades'. It's a brightness control and sits in your menubar. It can control one or both monitors.


I have a second 24" Apple HD display and nothing I did could get the brightness control to show up. This app does the job very nicely. My main 27" display works fine so I have it set just for the 24".


One thing: If you're calibrating your monitors you have to quit the app while you're doing that, then turn it back on.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No brightness control for Cinema Display

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.