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Where to Buy a Rear Glass Cover for the iPhone 4 from?

Hi,

I really need some help, please. My nephew, who lives outside North America, in a country where is no Apple Store, has an iPhone 4 phone that I bought for him in Canada. He now tells me that, by some accident (he dropped the phone on a hardwood floor from about a foot high!), he got a crack in the glass on the rear panel. The back panel is very simple to replace but where could I buy an _original Apple_ rear panel from (not a Chinese, etc. copy that might not fit that well) to send it to him?

I went to an Apple Store, here in Canada, and was told that they don't sell parts and don't do such repairs to the iPhone 4, just exchanges for a fee due to accidental damage (but then the phone is overseas and not easy to have it shipped here).

Please help! Where could I buy the original part from?

Thank you, you could really make a kid happy!...

Posted on Nov 15, 2010 5:54 PM

Reply
23 replies

Nov 15, 2010 8:03 PM in response to sn4p2k

Well, I did go this evening to the Apple store in the Yorkdale Mall (in Toronto). I spoke to a blue T-shirt guy (salesperson, not Genius) and he claimed he even double-checked with his manager. I was told that:

1. They do not care spare parts, nor can they repair iPhones or sell parts to customers; and
2. I would have to bring the phone in (very difficult, as the phone is overseas) and they will exchange it with another phone for a fee.

Do you have any official document that states that Apple would replace the back cover for $29? Is that valid in the US? Could a different policy apply in Canada? Thanks.

Nov 16, 2010 1:59 PM in response to sn4p2k

Please, could someone point me, if possible, to the right direction regarding replacement of the back covers for $29? I called Apple Technical Support today and I mentioned that in the US this is been routinely done at Apple stores for $29 and the CSR told me he never heard of such thing and that the repair for broken glass would cost $199!!! I really need help with this one. Thank you.

Nov 16, 2010 5:29 PM in response to wjosten

Thanks. I did speak to a blue T-shirt from an Apple store in Toronto, Ontario (from sales, not Genius) and he even spoke to a manager and the answer was "no, we only exchange the defective phone with another one and you must bring in the phone".

Would the stores in the US also sell the part for $29? I may go to the US for Christmas but the phone is overseas and I only need the part to send it to my nephew. Thank you.

Nov 17, 2010 4:39 PM in response to kyleluft420

I did not manage to loose the cover. Please read my initial posts which, among others, states: "My nephew, who lives outside North America, in a country where there is no Apple Store, has an iPhone 4 phone that I bought for him in Canada. He now tells me that, by some accident (he dropped the phone on a hardwood floor from about a foot high!), he got a crack in the glass on the rear panel." Thanks.

Where to Buy a Rear Glass Cover for the iPhone 4 from?

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