Mail doesn't download all messages on exchange server

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Level 1

27 points

Mail doesn't download all messages on exchange server

Hi, I just installed a clean 10.6 on my previous generation MacBook Pro and when I connected Mail to my work exchange server it only downloaded the last week's worth of messages. The server has many more messages on it that I can access through web mail, but I prefer to have them on my computer. Is there some way to get Mail to download all messages?

Thanks.

MacBook Pro, Mac OS X (10.6.5)

Posted on Nov 15, 2010 6:06 PM

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Answer 1

YagoDR

Level 1

0 points

Nov 19, 2010 6:37 AM in response to dylanett

I have the exact same problem. help somebody?

Message was edited by: YagoDR

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Answer 2

YagoDR

Level 1

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Nov 19, 2010 6:36 AM in response to dylanett

I have the exact same problem. help someone?

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Answer 3

YagoDR

Level 1

0 points

Nov 19, 2010 10:07 AM in response to dylanett

As all my messages are stored on the exchange server, I deleted the account and re-added it. Problem solved, don't ask why though.

Good luck

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Answer 4

skip314

Level 1

6 points

Jan 20, 2011 9:09 AM in response to dylanett

I have the same problem from time to time. It's a good thing the messages show up on my iPhone or I would never know they existed. My guess is that it has more to do with the Exchange server than with Mail.

Rather than deleting the account and recreating it--a quicker way to "reset" your mailbox is to uncheck "Enable this account" in the advanced tab, close preferences, save, open preferences and check "Enable this account." It works for me.

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Answer 5

Jan 10, 2012 8:56 AM in response to dylanett

I think I just figured it out. Make sure that you have "All Messages" selected under Prefrences -> Accounts -> Your Exchange Mailbox, click another tab under prefrences so that it saves your account prefrences and close prefrences. Then, highlight your exchange mailbox in the mailbox list. Next, click the "Mailbox" menu up top and select, Rebuild. You should start seeing old messages piling up in youe preview pane. Done!

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Answer 6

posburn

Level 1

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Feb 6, 2012 1:35 AM in response to flojoboy79

@flojoboy79 Thanks very much for this tip! I had been so frustrated trying to get all my messages to show back up after my work updated their Exchange server. But now it works! 🙂

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Answer 7

devstone

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Aug 5, 2012 2:02 PM in response to flojoboy79

This works in 10.8 as well. Thanks so much for this! This has been a problem for me since Lion!

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Answer 8

Mar 3, 2014 5:09 AM in response to flojoboy79

flojoboy79's tip works in 10.9 too. Thank you!

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Answer 9

Nov 8, 2018 12:25 PM in response to flojoboy79

I have tried to follow this but I do not have an "all messages" option when I follow this flow. In 10.9. Ideas?

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Answer 10

fvoron

Level 1

0 points

Aug 6, 2014 8:03 AM in response to Community User

I don't have the "All messages" option neither on 10.9 but I did the next step proposed by flobojoy79 with the "Rebuild" command, and Mail retrieved all the messages. Worked like a charm !

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