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"You are not connected to the internet" message

25429 Views 23 Replies Latest reply: Jul 18, 2012 2:40 AM by malcarnold RSS
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jhberger Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 16, 2010 2:50 PM
Until this morning, Safari worked pretty much ok. Now, when I launch it, I get the "you are not connected to the internet" page. Firefox and email work fine and network diagnostics verifies a proper connection. I can't even get to "software update."
MacBook Pro, Mac OS X (10.6.5)
  • Carolyn Samit Level 10 Level 10 (84,140 points)
    Currently Being Moderated
    Nov 16, 2010 3:26 PM (in response to jhberger)
    HI,

    If you didn't repair permissions after installing the update, do that now.



    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and *restart your Mac.*






    Carolyn
    27" iMac 3.2GHz i3 (10.6.5) MBAir iPad iPhone 3GS iLife iWork Pages Keynote, QTPro Intuos Tablet Epson Olympus Airport JBL
  • Carolyn Samit Level 10 Level 10 (84,140 points)
    Currently Being Moderated
    Nov 16, 2010 3:58 PM (in response to jhberger)
    You're welcome. Thank you for the star
    27" iMac 3.2GHz i3 (10.6.5) MBAir iPad iPhone 3GS iLife iWork Pages Keynote, QTPro Intuos Tablet Epson Olympus Airport JBL
  • balmainone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 23, 2010 11:41 AM (in response to Carolyn Samit)
    Carolyn,
    Had some problem as Jeff, your advice fixed this.
    You are certainly a STAR.
    Thanks.
    David
    Mac Book Pr. Imac 28", Mac OS X (10.1.x)
  • monaco2612 Level 1 Level 1 (0 points)
    I tried this and it did not work. Any other suggestions? I have macbook pro that works fine but today my powermac stopped. Very frustrating.
    macbook pro, Mac OS X (10.5.5)
  • jeepgrrlz Level 1 Level 1 (0 points)
    Carolyn, you are rad.
    Macbook Pro, Mac OS X (10.6.6)
  • Joseph Lockett Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 15, 2011 7:04 AM (in response to jhberger)
    I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."

    Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.

    I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.

    Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products.
    Mac Pro (2 x 2.26 GHz Quad-Core Intel Xeon), Mac OS X (10.6.6)
  • cacau Level 1 Level 1 (0 points)
    I am having some problems with safari freezing. I have already looked into the internet plus-ins and I understand that it might be one of them. I saw one of your posts helping out another person and I thought I would ask you for help. I am new here and have no idea how to post a new blog. Can you help me Carolyn?

    Thanks!
    Mac OS X (10.5.8)
  • Marco Meneghello Level 1 Level 1 (10 points)
    Joseph Lockett wrote:
    I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."


    I have exactly the same problem.
    Any idea?
    iMac 21.5" - iMac 24" - MacBook 13", Mac OS X (10.6.6)
  • Chris9b9 Level 1 Level 1 (0 points)
    Since trying to upload my domain file to Idisk last week, I have this network problem. Every 10 minutes or so, I lose the connection and have to restart or power button off. Then its fine for a while. No connection problems with 8 year old Gateway laptop or 2 month old mac air.
    2008 imac, Mac OS X (10.6.6)
  • mhannum72 Level 1 Level 1 (0 points)
    I have just experience exact same symptoms described here. Safari, and software update was not able to connect to the internet, but I had no problems ping'ing Google, and other web sites, and no problems connecting to the internet via Firefox. Clearing Safari's browser cache had no effect, and I found that the condition persisted even after logging out, and then re-logging in as the same user. Things started working correctly again after a reboot. I went through the exercise of fixing my directory permissions before rebooting, but I'm inclined to think that it was the reboot which solved this rather than modifying my directory permissions.

    This should be an embarrassing bug for Apple, I think. I agree 100% with this being an issue with the OS rather than Safari, Mail, and Software-Update. If I were the Apple developer hunting this down, I would start searching for some kernel feature or optimization which the Apple software uses, but other software doesn't (or can't).

    If this happens to me again, I will try to dig in a little further.
    iMac10,1, Mac OS X (10.6.7), 2.22 GHz Intel Core 2 Duo
  • sandler77 Calculating status...
    Currently Being Moderated
    Apr 3, 2011 4:58 PM (in response to jhberger)
    Samp problem. Looks like a software bug somewhere with Mac OS 10.6.7 or safari 5.0.4... Something isn't jiving here.
    Mac OS X (10.6)
  • Justin.Warwick Level 1 Level 1 (0 points)
    John, you've done a great job describing the problem. I've got exactly that same one. As you say, from the terminal I can do all kinds of stuff: pings, DNS resolution, traceroutes, all just fine. I also found, at least in my case, that rather than a full reboot, I can log out and then log back in to get Safari to start working again.
    I don't suppose you've had any luck in solving it? Or maybe contact with Apple support? I know many of us would appreciate any update you have.
    Macmini2,1, Mac OS X (10.6.6)
  • Marc Loy Level 1 Level 1 (0 points)

    Just wanted to add my voice to those wondering about this issue and its resolution. I regularly end up in this situation where specific programs (most notably Safari) think I am "not connected to the Internet" when clearly I am connected.  I tried the Repair Permissions answer to no avail.  Seemed like a promising approach and would explain why some applications were affected while others were not, but again, didn't work for me.  In the past, I believe rebooting my machine makes things happy again, but gosh that's a disruptive answer.

     

    Fwiw, this happens on my main development iMac which regularly stays up for weeks at a time (minus sleeping nightly).

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