7 Replies Latest reply: Dec 24, 2010 1:31 PM by Nobogyz
Mikey Y Level 1 Level 1 (0 points)
I have downloaded the new version of iTunes, and now every time I try to import any CD it crashes.

Windows 7
  • boringnick Level 1 Level 1 (0 points)
    me too - is it possible to restore earlier versions of itunes?
  • Mikey Y Level 1 Level 1 (0 points)
    I don't think so, because the library only works with the latest version
  • b noir Level 9 Level 9 (72,025 points)
    There's a bug with 10.1.0.54, Mikey, that is causing "iTunes has stopped working messages" (citing CoreAudioToolbox.dll in the Problem Reports for the error) for some folks when importing CDs with the AAC encoding, adding/converting files to AAC, and in some cases syncing devices (when the convert to 128 kbps AAC option is enabled).

    Short of rolling back your iTunes to 10.0.1.22 and your Apple Application Support to 1.3.2 (CoreAudioToolbox.dll is kept in the Apple Application Support program files), there's a few possible workarounds.

    (1) Change your importing prefs to use a different encoding (won't help with the device syncing variation though), and/or disable the convert to 128 kbps AAC when syncing option.

    (2) Replace your CoreAudioToolbox.dll version 7.9.4.0 with a 7.9.3.0 as per:

    http://discussions.apple.com/thread.jspa?messageID=12576816#12576816

    (3) Or, replace your CoreAudioToolbox.dll version 7.9.4.0 with a shadow copy of a 7.9.3.0 as per:

    http://discussions.apple.com/thread.jspa?messageID=12583499&#12583499

    (4) Or, if no known-good copy of 7.9.3.0 is available and your PC doesn't have a shadow copy of the 7.9.3.0, you can replace your CoreAudioToolbox.dll version 7.9.4.0 with a 7.9.3.0 by performing some installation gymnastics with the current (11 am 18 Nov NZ time) version of the Safari 5.0.2 installer, as per:

    http://discussions.apple.com/thread.jspa?messageID=12598386&#12598386

    NB with (4) if you have a 64-bit version of Vista or 7 ... the Apple Application Support program files are instead located at:

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\

    (2, 3 and 4 do help with the device-syncing variation.)
  • Mikey Y Level 1 Level 1 (0 points)
    Thank you so much b noir!

    I tried restoring back to an old copy like you said, and it seems to be working - I'm adding the CDs now, which was further than I was getting before so fingers crossed that it works XD

    If iTunes fix this problem will my CoreAudioToolbox.dll be replaced with the update?
  • b noir Level 9 Level 9 (72,025 points)
    Excellent news, Mikey

    If iTunes fix this problem will my CoreAudioToolbox.dll be replaced with the update?


    Yes, it should be. Perhaps after the next iTunes update, doublecheck the version on your CoreAudioToolbox.dll? Fingers crossed it should be up at higher-than-7.9.4.0. If not, post again, and fingers crossed I'll be able to clarify the situation a bit (or one of the other advice providers will be able to).
  • Mikey Y Level 1 Level 1 (0 points)
    Ok, thanks again for the help
  • Nobogyz Level 2 Level 2 (265 points)
    As a first attempt to fix this problem, I changed the import setting from AAC to MP3 and had no crash importing an audiobook.