Screen issue scrambled image

That's most likely a hardware fault that will need to be repaired. If it is, your warranty will cover it. Take it in for evaluation.

Welcome to Apple Discussions!

It looks like a graphics chip issue to me. Have you tried running the extended version of the Apple Hardware test?

If it is a hardware issue, as it appears to be, you will need to contact Apple to get it fixed. You should be under warranty, so it shouldn't cost you anything.

There have been some similar problems with the i7 machines, and there is a long thread about them, but I haven't seen anything similar about the i5 that you have.

Good luck!

I would like to throw in that I am experiencing this exact same issue. It doesn't happen with everything, and it sometimes takes a little to kick in, but I noticed it seemed to start occurring after the most recent update. Right now, every window and my desktop appears scrambled, with the exception of one safari window (thank god), and my dock.

I noticed at the same time another - likely unrelated issue - that several functions seem to be responding much slower than usually (certainly much slower than what a computer with a fraction of the processor would be), such as typing. Occasionally typing is delayed by ~2 seconds after I actually begin. It's probably a coincidence, but both began around the same time.

I just now tried switching "automatic graphics switching" off while using the adapter and that fixed the issue. The only problem is that I'm a student, so I frequently run on battery and need to be able to use the "lower" graphics processing so I don't kill my battery halfway through my first class.

Edit:

Switched back and forth a few times on the graphics switching option and confirmed that, for me, changed between the options instantly scrambled/unscrambled my display.

Message was edited by: g-w-w

g-w-w: If the problem only occurs for you when you're using the lower-powered GPU, there's very likely a problem with that GPU. Unfortunately, even if just one GPU is affected, the entire logic board must be replaced. If your machine is under warranty, get it in for service ASAP.

The same thing keeps happening to me all the time, brand new MacBook Pro i7.

I also had the issue of scrambled images in Safari, as well as screenshots. I took my Macbook Pro to the Apple store last week. The man at the Genius Bar looked at it ,ran hardware tests, and the results came out as negative. Finally he decided to take it in for repair anyway. Here I am a few days later with a new logic board and I'm still experiencing scrambled images although nowhere near as bad as before. Hope this helps in deducing the problem?

Happens to me every day and I can't even take screenshots because they come out all black, so I took some photos:

http://www.altoburgo.com.br/temp/safari_issue1.jpg
http://www.altoburgo.com.br/temp/safari_issue2.jpg
http://www.altoburgo.com.br/temp/safari_issue3.jpg

your screenshots look identical to what I am experiencing. Just bought my mac about a month ago, so it's somewhat concerning. I bought it at Best Buy, but there is an authorized mac dealer just down the street from me. If i take it there, will they be able to help me?

Yes, as long as you are under Apple Care, you can take your computer to any Apple Authorized Service Provider and they will be able to do the repair without any incurring cost to you.

May I suggest though that before you do that though, you could try to first trash all Safari Preferences and Cache, then reinstall Safari from Mac OSX Installation DVD that came with you computer, then run updates, and finally repair permissions twice.

Hi Guys,

My Brand New MBP Dec 2010 was having the same problem (scrambled screens in safari) took it to apple shop in the UK and they said its fine after keeping it for 1 week. On the 3rd occasion i flipped out at the manager with the usual stuff i paid £1649 etc etc.. he advised me to go home reinstall the os x and after that if i still have same problem come back to him. went back couple of days later and he replaced the whole computer for a brand spanker...

but guess what??!! after a week....

the same issue arises!! what do i do?

shall i go back? shall i get refund & go back to Sony Vaio !!

Welcome to Apple Discussions!

Have a look at this huge thread on the 17" i7:

http://discussions.apple.com/thread.jspa?threadID=2587510&start=0&tstart=0

It's really long, so you probably don't want to read the whole thing. It sounds like what you are experiencing, only worse on the i7 chip. A few people seem to have come up with some workarounds which involve disabling automatic switching and installing certain versions of Flash.

It seems to me that there may be some sort of incompatibility here between the software and the hardware. From what I understand, Apple is aware of the problem and working on a fix.

Since you are under warranty, it might be worth trying some of the workarounds the people with the i7 have tried and see if it helps avoid the problem on the i5. My feeling is that Apple will be able to come up with a remedy at some point, and if you can wait a bit longer, all will be well.

In the meantime, it wouldn't hurt to send feedback to Apple to let them know that the same problem seems to be occurring on the i5 chip.

Good luck!