Pop Up Window = Malware? Virus? Help

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Pop Up Window = Malware? Virus? Help

I have a month old Macbook Pro and about a week I started getting the following pop up at random times.

"Popup blocking software has prevented display of the Trend Micro Security Services dashboard. Open an Internet Explorer window and enter the following URL in the Address box: http://tmss.trendmicro.com/dashboard."

I don't know what Trend Micro is and I'm not using Internet Explorer at the time. (Although I do have Windows installed on my Mac via VMWare Fusion for occasionally work projects that require Windows.) I dismiss the pop up and everything seems to be fine.

But it gets worse today I got that some pop up on my iPhone and now Safari on my iPhone is not working correctly.

Help?

Macbook Pro, Mac OS X (10.6.4), iPhone 4

Posted on Nov 18, 2010 4:56 AM

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Answer 1

Nov 18, 2010 5:16 AM in response to jensvp

Hi,

Several hits from Google...

http://www.techspot.com/vb/topic102233.html

http://forums.macrumors.com/archive/index.php/t.../t-681079.html

http://www.mac-forums.com/forums/os-x-operating-system/43777-do-i-have-some-malw are.html

There aren't any Mac viruses so you can rule that out.

MIght be a good idea to restore your iPhone just in case, instructions here.

http://support.apple.com/kb/ht1414

TrendMicro sells anti virus software. http://us.trendmicro.com/us/home/

Carolyn. 🙂

Message was edited by: Carolyn Samit

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Answer 2

jensvp Author

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Nov 18, 2010 5:48 AM in response to Carolyn Samit

I should have mentioned I did a Google search before posting so I had seen these, but thank you very much.

In my case I do not have a new router. Though I am in a new place but the internet here is wired and I plugged in my existing router.

Any other ideas?

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Answer 3

RFB

Level 1

41 points

Sep 30, 2015 7:41 AM in response to jensvp

My hubby was having a similar problem under his name on my MacBook Pro. I always use AdBlock but he did NOT use it. This page from Apple Support Communities helped me. Safari is frozen by malware. A pop up window from pctechief.com says "Security at Risk" "Your PC has detected a virus attack on your browser" "Contact Customer Support at 1-855-704-1387 (Toll Free)"

I did not disable any extensions but I did use "force quit" several times. Luckily for me when I quit Safari the last time and reopened it Safari realized I had been having problems and asked if i'd like to reopen Safari WITHOUT restoring the previous session. Maybe that will happen for you if the other options don't work. Opening Safari while holding the "shift" key is another option you could try.

By the way, I have now installed AdBlock Plus under his name as well!

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