owen-b

Q: Can't restore my ATV2 - error 1611

Just got an AppleTV 2 and had it set up and running fine. While we were having wifi problems while using it one of the things I tried was a restore of the AppleTV, thinking that was to blame (turned out to be the router). It took me ages to get hold of a microUSB cable but now I think I've bricked it!

Long story short, it downloaded the file, verified it, started to 'prepare' the AppleTV for restore, then crashes with an error code 1611.

Can't find anything particularly useful about this error online. I fear I may have now made it worse by using the remote to try to summon up various recovery modes I've read about.

Any ideas?

iMac 24" 2.4GHz, Mac OS X (10.5.6)

Posted on Nov 18, 2010 12:56 PM

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Q: Can't restore my ATV2 - error 1611

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  • by Alley_Cat,

    Alley_Cat Alley_Cat Nov 18, 2010 1:21 PM in response to owen-b
    Level 6 (19,583 points)
    Nov 18, 2010 1:21 PM in response to owen-b
    No idea what the error code is.

    The restore may have gone wrong, the update may have been corrupt.

    Presumably it just doesnt start up or work at all.

    If I were you I'd take it to a London apple store

    They will probably just give you a new one on the spot or fix it for you if it's just a software glitch.
  • by owen-b,

    owen-b owen-b Nov 22, 2010 1:01 PM in response to owen-b
    Level 1 (5 points)
    Nov 22, 2010 1:01 PM in response to owen-b
    Well I managed to make it work in the end! I believe what did it was holding down Menu and Down on the silver remote for 10 seconds, then releasing, which remounted the ATV2 in iTunes. I tried to manually restore from the downloaded copy of 4.0 I had and it finally worked!

    Until today, when I tried to update to 4.2. It crashed halfway through the installation process (after having downloaded the update, all this done via the ATV2 menus by the way) and when it restarted was still on 4.0. Tried again, same thing, so plugged it back into the Mac and went for a manual restore, first to 4.0, then to 4.2, and both times I'm getting 1611 errors.

    That's if it can even communicate with Apple servers to verify the update, which 9 times out of 10 it fails to do.

    I think I have to take this one back tomorrow and ask for a new one. I really wanted to try Airplay tonight too!