3 Replies Latest reply: Nov 23, 2010 5:48 PM by Incognito915
Mookilisa Level 1 Level 1 (0 points)
I downloaded the latest version of Itunes last night. Before i had got the message for the update, I was importing my cds on the Itunes, to place my cd collection on my iPod. I ran the program, restarted the computer, and opened Itunes to continue importing. But, every time I did it, Itunes crashed. I shut the computer down and tried today, same issue. So I removed iTunes and downloaded it. Still the same problem. Is anyone else having this? Before the update, I never had this particular issue. Now I can't import anything!!!!

Dell Inspirion, Windows 7
  • Mookilisa Level 1 Level 1 (0 points)
    this is a copy of the problem report


    Stopped working

    11/18/2010 6:13 PM

    Not reported

    Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version:
    Application Timestamp: 4cdba448
    Fault Module Name: CoreAudioToolbox.dll
    Fault Module Version:
    Fault Module Timestamp: 4cd1b043
    Exception Code: c000001d
    Exception Offset: 000b2f84
    OS Version: 6.1.7600.
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Files that help describe the problem
  • b noir Level 9 Level 9 (72,020 points)
    Fault Module Name: CoreAudioToolbox.dll
    Fault Module Version:

    Hi Mookilisa ... the bug that caused that problem has been fixed in iTunes, available from here:


    So if you upgrade to that from your version, you should be able to import using AAC again.
  • Incognito915 Level 1 Level 1 (0 points)
    I was notified of the update to and installed it. Before Itunes ran flawlessly, now when I try to play any of my tv shows, it crashes... ugh!