Kieran Bailey

Q: iPhoto '11 and network home directories

Hi,

We are using iPhoto '11 and network home directories which live on a SMB file server. When a user attempts to run iPhoto they get the following error: "Warning. The library could not be opened because the file system of the library's volume is unsupported."

iPhoto '09 works fine in our environment, and if the library is relocated to the Macintosh HD > Users > Shared directory it can be loaded. This appears to be a new bug in iPhoto '11. Am i correct?

iMac 24" 2.8 GHz Intel Core 2 Duo 4 GB 800MHz DDR2 SDRAM, Mac OS X (10.6.5)

Posted on Nov 18, 2010 9:50 PM

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Q: iPhoto '11 and network home directories

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  • by Terence Devlin,

    Terence Devlin Terence Devlin Nov 18, 2010 11:07 PM in response to Kieran Bailey
    Level 10 (139,597 points)
    iLife
    Nov 18, 2010 11:07 PM in response to Kieran Bailey
    No, "not supported" is not a bug, it's a statement that the the software is not supported on that environment.

    iPhoto needs to have the Library sitting on disk formatted Mac OS Extended (Journaled). Users with the Library sitting on disks otherwise formatted regularly report issues including, but not limited to, importing, saving edits and sharing the photos.

    That it worked for you in iPhoto 09 is simply down to luck. Many times we received reports from folks whose Libraries worked fine on a NAS for years and then one day didn't.

    Workaround: Make a Disk Image formatted Mac OS Extended (Journaled) and put the library on it. Store the image on the NAS.

    Regards

    TD
  • by Kieran Bailey,

    Kieran Bailey Kieran Bailey Nov 18, 2010 11:24 PM in response to Terence Devlin
    Level 1 (5 points)
    Nov 18, 2010 11:24 PM in response to Terence Devlin
    I'm sorry, but from my point of view it is a major bug/flaw. Our environment is an educational institution with many Mac desktops and notebooks. Users should be able to log in to their network homes (regardless of it being stored on AFP or SMB) and be able to use iPhoto. This has been the case in all previous versions of the software since it was released, so why disable it now?

    Your workaround is not going to solve the issue of administering the software to a large amount of users, each with an individual library. iPhoto has always had a reputation of being easy for users - adding a level of complexity such as mounting a disk image is ridiculous in my opinion.

    Sorry to offend, but I've seen you posting throughout these forums on similar issues like mine, and I find your responses somewhat naive. iPhoto users and administrators are obviously expecting this functionality to be built in. I'm sure if I demoed this flaw to my local Apple Educational representative he would be none to pleased.
  • by LarryHN,

    LarryHN LarryHN Nov 19, 2010 8:43 AM in response to Kieran Bailey
    Level 10 (85,673 points)
    Photos for Mac
    Nov 19, 2010 8:43 AM in response to Kieran Bailey
    You need not attack people who are trying to hep you

    the is strictly a user to user forum

    NO ONE HERE can make any changes or explain why anything is like it is

    We can attempt to help people who will listen by explaining how we have found things actually work - you may disagree with how they should work but attacking the message gets no one anywhere since the messenger can do nothing except the deliver the message

    The fact is that having the iPhoto library on a volume that is not formatted Mac OS extended (journaled) has proven to be problematic in the past and whether it is right, wrong, indifferent simply not the way you personally think it should be - it is the way it is and that is ALL we can assist with

    To find out why or make a change you can ONLY contact Apple -- iPhoto menu ==> provide iPhoto feedback

    G'day

    LN
  • by Old Toad,

    Old Toad Old Toad Nov 19, 2010 12:13 PM in response to Kieran Bailey
    Level 10 (141,679 points)
    Photos for Mac
    Nov 19, 2010 12:13 PM in response to Kieran Bailey
    iPhoto was never designed for a network environment. It's low end user application. If you want an image management application this is designed from networks and multi users you'll need a DAM (digital asset management) application like Media Expression.

    You can learn about EM and other DAM apps at The DAM Forum where those applications are discussed and evaluated by professional photographers.

    You can request adding a new feature to iPhoto via http://www.apple.com/feedback/iphoto.html.


    OT
  • by Kieran Bailey,

    Kieran Bailey Kieran Bailey Dec 1, 2010 1:50 AM in response to LarryHN
    Level 1 (5 points)
    Dec 1, 2010 1:50 AM in response to LarryHN
    I was not happy that the answer posed to my question merely pointed out that my issue was a non-issue, which I do not accept.

    I'm simply making the point that there are a lot of end-users in this part of the forum that musn't use Apple computers in an enterprise environment. Apple Education reps have trumpeted iPhoto as an easy program for students to use to manage and edit photos. There should be a solution to this problem.

    As it happens there is, and I discovered this after testing myself (the Apple engineer I contacted had no solution either). iPhoto is obviously not supported over a standard network share (as was so bluntly pointed out to me) but the solution I was after and that I was hoping somebody could have provided is that it will work in a network environment if hosted on an AFP share, rather than SMB or another protocol.

    Currently network homes are served over SMB for the majority of users where I am. The users that have homes served on an AFP server are able to use iPhoto '11. The plan moving forward is to install ExtremeZIP and serve homes on our Windows file server using AFP to enable iPhoto to be used.

    Thanks for the other users input.
  • by Terence Devlin,

    Terence Devlin Terence Devlin Dec 1, 2010 2:25 AM in response to Kieran Bailey
    Level 10 (139,597 points)
    iLife
    Dec 1, 2010 2:25 AM in response to Kieran Bailey
    I think you'll find the key issue is not the connection protocol but is the format of the disk the Library is sitting on. Search the forum back to iPhoto 6. You'll find many folks for whom the Library on a NAS worked fine for a while then one day it didn't. If it works for you then great. It may stop after a while.

    I'm simply making the point that there are a lot of end-users in this part of the forum that musn't use Apple computers in an enterprise environment


    I do. And, as iPhoto is a $16 app aimed at the home user, I don't use it in an enterprise environment. It's not an appropriate use for the app.

    Apple Education reps have trumpeted iPhoto as an easy program for students to use to manage and edit photos.


    It is.

    But I don't see anywhere whey they claim that it will work when on an inappropriately formatted disk.

    Regards

    TD
  • by PJ_au,

    PJ_au PJ_au Aug 30, 2011 5:00 AM in response to Kieran Bailey
    Level 1 (0 points)
    Aug 30, 2011 5:00 AM in response to Kieran Bailey

    I've just stumbled into this problem after upgrading to Lion and the resulting iPhoto upgrade.

     

    To Terence Devlin: Thank you so much for your patience in the face of irate consumers! I've found your responses in almost every search I've made and there's a good chance you have saved me from an embolism.

     

    To Apple: I'm appalled. This reeks of a deliberate ploy. A photo on disk is a file, nothing more or less. Unix has managed to deal with this for > 20 years. I love OSX, but please let it be all it can be without hamstringing it with poorly thought out decisions.

  • by Shaggeh,

    Shaggeh Shaggeh Aug 30, 2011 3:50 PM in response to PJ_au
    Level 1 (0 points)
    Aug 30, 2011 3:50 PM in response to PJ_au

    I agree.  Unsupported is one thing but to actively deny access is another. 

     

    Purely dictatorial, pathetic and childish behaviour.  Very, very poor action imho - I would suggest people do not upgrade at all, especially if they have an environment that works where users are just getting used to changing OS.  Where I am, we are going to use Picasa instead now thanks to this - at least that software is appropriately constructed to work across platforms instead of actively blocking certain filesystems.

     

    It's a great shame this company has more and more opted for the approach of the dictatorship, it's pushing enterprise away and now with it, its users; especially where educational institutions are concerned.

     

    There was a time when we flew the flag of Apple with pride.  Now it's increasingly with embarrassment.

     

    Sad times.

  • by Terence Devlin,

    Terence Devlin Terence Devlin Aug 30, 2011 10:49 PM in response to Shaggeh
    Level 10 (139,597 points)
    iLife
    Aug 30, 2011 10:49 PM in response to Shaggeh

    What a lot of codswallop.

     

    This is not childish, pathetic or dictatorial. It's simple cost control. This is not what iPhoto is designed to do. When the users attempt to do this it generates suport calls. Support calls - which cannot resolve the issue, btw - are a cost. So, control the costs by removing the cause of the Support Calls.

     

    Quite rational really.

     

    Regards

     

     

    TD

  • by Shaggeh,

    Shaggeh Shaggeh Aug 31, 2011 1:48 AM in response to Terence Devlin
    Level 1 (0 points)
    Aug 31, 2011 1:48 AM in response to Terence Devlin

    Now that's codswallop I'm afraid TD .. iphoto not being designed to run on anything other than one filesystem is now true but wasn't stated before and your point about support calling doesn't add up - by doing what they've done, they'll immediately increase the support calls, if there were any to begin with.

     

    By going down this path they are gradually taking away the very thing that made the platform a good choice for educational establishments .. 'designed to' or not, that's the simple truth and that's a shame - not at all rational.

     

     

    Sad times.

  • by PJ_au,

    PJ_au PJ_au Aug 31, 2011 4:25 AM in response to Kieran Bailey
    Level 1 (0 points)
    Aug 31, 2011 4:25 AM in response to Kieran Bailey

    For what it's worth, I've managed to get this to work via an NFS share.

     

    1. Mount the share

    2. Browse the share and open the iPhoto Library from within Finder.

     

    It is upgrading my library as we speak. Opening iPhoto and browsing to the library gave me the 'unsupported filesystem' error, but using the above works.

     

    Keep in mind comments about the reliability (or lack of) however. Backups are your friend.

  • by stephen leach,

    stephen leach stephen leach Sep 13, 2011 7:49 AM in response to PJ_au
    Level 1 (30 points)
    Sep 13, 2011 7:49 AM in response to PJ_au

    Thank you PJ, I vote your's the best answer in this forum! As for everyone else, perhaps they should get off their high horses and find some solutions!!

     

    I work in an Educational institute and find iPhoto perfect for the students. They are not professionals and do not need professional packages. Most of the time they want to import photos into iPhoto, and then put them into the rest of the iLife suite, like iMovie.

     

    I thought Apples moto was "It just works". Well, some of the time anyway.

  • by stock-junkie,

    stock-junkie stock-junkie Jan 1, 2012 12:49 PM in response to PJ_au
    Level 1 (0 points)
    Jan 1, 2012 12:49 PM in response to PJ_au

    Yeah, no problem either. Just remember to mount the NAS in finder (finder->go->connect to server; type in your SMB address). You should be able to import the photos from there by selecting your drive. Seems to be a common issue that people are complaining about, but easily handled.

  • by MKadrie,

    MKadrie MKadrie Feb 6, 2012 6:12 AM in response to stock-junkie
    Level 1 (0 points)
    Feb 6, 2012 6:12 AM in response to stock-junkie

    The problem I am running into with this is that a major flaw was built into iPhoto '11 that wasn't in '09. I have used iPhoto for about 6 years now and I have upgraded with no problems ever before and my photos have always been stored on another computer in my home network. Since upgrading to iPhoto '11, my computer automounts to those drives when I am at home (even when iPhoto is not running) and it now tries to do it at work and I get a "Connection Error" and my computer says it cannot find the computer that is being automounted by iPhoto. I have been trying to debug this as many things. However, I only started having these issues after installing iPhoto '11. Two drives get automounted and they both happen to be drives that store photos that iPhoto accesses. So this has to be the issue. My questions is - why would my computer need to access those drives if iPhoto is not running? Makes no sense.

    I have to downgrade to iPhoto '09 as a result.

    Bad form Apple. You need to fix this.

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