2 Replies Latest reply: Apr 18, 2011 9:58 AM by iGabas
kenbaron Level 1 Level 1 (0 points)
Hi, Can anyone please help. I'm unable to open itunes. It hangs for a few seconds and then a message saying 'itunes quit unexpectedly'. I've taken into the genius bar but no-one seems able to help. They've said i need to re install all the software, which could take days. The problem details are:

Process: iTunes [250]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.1 (10.1)
Build Info: iTunes-10105401~1
Code Type: X86 (Native)
Parent Process: launchd [133]

Date/Time: 2010-11-19 09:36:45.004 +0000
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6

Interval Since Last Report: 1943 sec
Crashes Since Last Report: 26
Per-App Interval Since Last Report: 11 sec
Per-App Crashes Since Last Report: 17
Anonymous UUID: 99FCFD5C-ACC3-42D7-AACE-0199DCA6F6F5

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
abort() called

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x96f2b176 __kill + 10
1 libSystem.B.dylib 0x96f2b168 kill$UNIX2003 + 32
2 libSystem.B.dylib 0x96fbd89d raise + 26
3 libSystem.B.dylib 0x96fd39bc abort + 93
4 libSystem.B.dylib 0x96ed0b75 free + 129
5 ...ple.CoreServices.CarbonCore 0x981e432d DisposePtr + 37
6 com.apple.DesktopVideoOut 0x025f78c0 DVOClose + 160
7 ...ple.CoreServices.CarbonCore 0x9822f054 CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
8 com.apple.DesktopVideoOut 0x025f751c DVOComponentDispatch + 98
9 ...ple.CoreServices.CarbonCore 0x982277c9 CallComponentDispatch + 29
10 ...ple.CoreServices.CarbonCore 0x98227b52 CallComponentClose + 43
11 ...ple.CoreServices.CarbonCore 0x98227a7b CloseComponentInternal(ComponentInstanceRecord*) + 101
12 ...ple.CoreServices.CarbonCore 0x982279fc CloseComponent + 46
13 ...ple.CoreServices.CarbonCore 0x98225ab4 OpenAComponent + 493
14 ...ple.CoreServices.CarbonCore 0x9822b3f1 OpenComponent + 24
15 ...ple.CoreServices.CarbonCore 0x98227876 CallComponent + 171
16 ...ple.CoreServices.CarbonCore 0x982277c9 CallComponentDispatch + 29
17 ...ple.CoreServices.CarbonCore 0x982b5e31 CallComponentVersion + 37
18 ...ple.CoreServices.CarbonCore 0x98256644 getComponentVersion(RegisteredComponent*) + 213
19 ...ple.CoreServices.CarbonCore 0x982201de DestroyOlder(RegisteredComponent*, long) + 126
20 ...ple.CoreServices.CarbonCore 0x9821fcbc RegisterComponentResourcePtr + 709
21 ...ple.CoreServices.CarbonCore 0x9821f2a1 registerSystemComponents + 244
22 ...ple.CoreServices.CarbonCore 0x9821f0d1 FindNextComponentInternal(ComponentRecord*, ComponentDescription*, unsigned long) + 86
23 ...ple.CoreServices.CarbonCore 0x9821f064 FindNextComponent + 61
24 com.apple.QuickTime 0x92df54da EnterMovies_priv + 411
25 com.apple.QuickTime 0x92df4ffa EnterMovies + 16
26 com.apple.iTunes 0x0000db09 0x1000 + 51977
27 com.apple.iTunes 0x0000d8ed 0x1000 + 51437
28 com.apple.iTunes 0x00004b07 0x1000 + 15111
29 com.apple.iTunes 0x00004859 0x1000 + 14425

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x96ef0982 kevent + 10
1 libSystem.B.dylib 0x96ef109c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x96ef0559 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x96ef02fe dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x96eefd81 pthreadwqthread + 390
5 libSystem.B.dylib 0x96eefbc6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x96eefa12 _workqkernreturn + 10
1 libSystem.B.dylib 0x96eeffa8 pthreadwqthread + 941
2 libSystem.B.dylib 0x96eefbc6 start_wqthread + 30

Thread 3:
0 com.apple.CoreFP 0x138868ac WIn9UJ86JKdV4dM + 11628
1 com.apple.iTunes 0x00885638 0x1000 + 8930872
2 com.apple.iTunes 0x0094eb0d 0x1000 + 9755405
3 com.apple.iTunes 0x00009a08 0x1000 + 35336
4 com.apple.iTunes 0x0000935a 0x1000 + 33626
5 libSystem.B.dylib 0x96ef785d pthreadstart + 345
6 libSystem.B.dylib 0x96ef76e2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x96eca0fa machmsgtrap + 10
1 libSystem.B.dylib 0x96eca867 mach_msg + 68
2 com.apple.CoreFoundation 0x9291337f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92912464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x929183a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000c8af 0x1000 + 47279
6 libSystem.B.dylib 0x96ef785d pthreadstart + 345
7 libSystem.B.dylib 0x96ef76e2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x96fd396b ecx: 0xbffff1ec edx: 0x96f2b176
edi: 0x01544000 esi: 0x00000002 ebp: 0xbffff208 esp: 0xbffff1ec
ss: 0x0000001f efl: 0x00000286 eip: 0x96f2b176 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x015fb000

Binary Images:
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0xfee000 - 0xff3ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0xff9000 - 0x1085ffb com.apple.iTunes.iPodUpdater 9.2 (9.2) <D2A36BFD-75DE-F33F-92DD-8D0E07F87C3E> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x10da000 - 0x10f8ff7 +libgnsdk_musicid.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.8.2.dylib
0x1105000 - 0x11c7feb +libgnsdk_sdkmanager.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.8.2.dylib
0x11de000 - 0x121cfff +libgnsdk_submit.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.8.2.dylib
0x1221000 - 0x14a2fe2 +libgnsdk_dsp.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.8.2.dylib
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0x901ec000 - 0x90510fef com.apple.HIToolbox 1.6.3 (???) <0A5F56E2-9AF3-728D-70AE-429522AEAD8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x90530000 - 0x90530ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
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0x9068a000 - 0x907b6ffb com.apple.MediaToolbox 0.484.20 (484.20) <D67788A2-B772-C5DB-B12B-173B2F8EE40B> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
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0x908a8000 - 0x90923fff com.apple.AppleVAFramework 4.10.12 (4.10.12) <89C4EBE2-FE27-3160-0BD1-D0C2ED5F3605> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x90924000 - 0x90938fe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
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0x90ad5000 - 0x90ad5ff7 com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x90bc0000 - 0x90be2fef com.apple.DirectoryService.Framework 3.6 (621.9) <F2EEE9D7-D4FB-14F3-E647-ABD32754F557> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x90be3000 - 0x90bf5ff7 com.apple.MultitouchSupport.framework 207.10 (207.10) <E1A6F663-570B-CE54-0F8A-BBCCDECE3B42> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x90cb2000 - 0x90cf1ff7 com.apple.ImageCaptureCore 1.0.3 (1.0.3) <7E02D104-F31C-CF72-71B4-DA5DF7B48337> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x90cf2000 - 0x914e1557 com.apple.CoreGraphics 1.545.0 (???) <1AB39678-00D5-FB88-3B41-93D78348E0DE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x91515000 - 0x91553ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x91554000 - 0x915d4feb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
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0x9168b000 - 0x91691fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x91692000 - 0x91694ff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x91695000 - 0x916effe7 com.apple.CorePDF 1.3 (1.3) <696ADD5F-C038-A63B-4732-82E4109379D7> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x918b7000 - 0x918b7ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x918b8000 - 0x919e7fe3 com.apple.audio.toolbox.AudioToolbox 1.6.5 (1.6.5) <0A0F68E5-4806-DB51-764B-D97554B801AD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x91a36000 - 0x91a44ff7 com.apple.opengl 1.6.11 (1.6.11) <286D1BC4-4CD8-3CD4-F723-5C196FE15FE0> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x91a45000 - 0x91aeffe7 com.apple.CFNetwork 454.11.5 (454.11.5) <D8963574-285A-3BD6-6B25-07D39C6F67A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x91af0000 - 0x91b8bff7 com.apple.ApplicationServices.ATS 4.4 (???) <ECB16606-4DF8-4AFB-C91D-F7947C26040F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x91bae000 - 0x91d90fff com.apple.imageKit 2.0.3 (1.0) <B4DB05F7-01C5-35EE-7AB9-41BD9D63F075> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x91dc4000 - 0x91de3ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x91de4000 - 0x91de8ff7 libGFXShared.dylib ??? (???) <C3A805C4-C0E5-B300-430A-7E811395CB8E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
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0x91e79000 - 0x928c4ff7 com.apple.WebCore 6533.19 (6533.19.4) <DFCF1BC1-8BF3-E13E-F11B-C98CB36560FD> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
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0x97a85000 - 0x97ac7ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <3F0ED200-741B-4E27-B89F-634B131F5E9E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x97ac8000 - 0x97b08ff3 com.apple.securityinterface 4.0.1 (37214) <BBC88C96-8827-91DC-0CF6-7CB639183395> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x97b0d000 - 0x97b17ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <E106CC3A-7633-5587-0B29-64E19FCBC613> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x97b18000 - 0x97b5bff7 libGLU.dylib ??? (???) <F8580594-0B38-F3ED-A715-CB3776B747A0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x97b5c000 - 0x97bd6fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <F7C9B01D-45AD-948B-2D26-9736524C1A33> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x97c4b000 - 0x97e52feb com.apple.AddressBook.framework 5.0.3 (875) <759B660B-00F6-F08C-37CD-69468C774B5E> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x97efd000 - 0x97f5aff7 com.apple.framework.IOKit 2.0 (???) <A769737F-E0D6-FB06-29B4-915CF4F43420> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97f5b000 - 0x9805cfe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <C242A74D-280A-90C3-3F79-891624AA45D2> /usr/lib/libxml2.2.dylib
0x981c0000 - 0x984e0ff3 com.apple.CoreServices.CarbonCore 861.23 (861.23) <B08756E4-32C5-CC33-0268-7C00A5ED7537> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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0x994ee000 - 0x994f1ff7 libCoreVMClient.dylib ??? (???) <1F738E81-BB71-32C5-F1E9-C1302F71021C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x994f2000 - 0x9952fff7 com.apple.CoreMedia 0.484.20 (484.20) <105DDB24-E45F-5473-99E1-B09FDEAE4500> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x99530000 - 0x99530ff7 com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
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0x9953d000 - 0x9958eff7 com.apple.HIServices 1.8.1 (???) <51BDD848-32A5-2425-BE07-BD037A89630A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x99594000 - 0x99716fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <35DB7644-0780-D2AB-F6A9-45F28D2D434A> /usr/lib/libicucore.A.dylib
0x99717000 - 0x9972cfff com.apple.ImageCapture 6.0.1 (6.0.1) <E7ED2AC1-834C-A44E-531E-EC05F0496DBF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x99730000 - 0x99760ff7 com.apple.MeshKit 1.1 (49.2) <ECFBD794-5D36-4405-6184-5568BFF29BF3> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x99761000 - 0x9991afeb com.apple.ImageIO.framework 3.0.4 (3.0.4) <C145139E-24C4-5A3D-B17C-809D528354B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib

Thank you in advance for you help.
Best,
Ben

Macbook Pro 2.16 Ghz Intel 2GB SDRAM, Mac OS X (10.4.10)