2 Replies Latest reply: Nov 19, 2010 5:56 AM by pirata_rosa
pirata_rosa Level 1 Level 1
When I run diagnostic here's the report message:

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Computer Corporation OptiPlex GX260
QuickTime 7.6.8
FairPlay 1.10.14
Apple Application Support 1.4
iPod Updater Library 10.0d2
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (214.3)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP

iTunes Serial Number 7B523661CFACE72D

Current user is an administrator.
The current local date and time is 2010-11-19 11:36:13.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16005)

Video Display Information

Intel(R) 82845G/GL/GE/PE/GV Graphics Controller

** External Plug-ins Information **

No external plug-ins installed.

The drive I: TSSTcorp CDDVDW TS-L632H Rev HS02 is a USB 1 device.

** Device Connectivity Tests **

iPodService is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2 . Device is working properly.
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4 . Device is working properly.
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 . Device is working properly.
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod shuffle (2nd Generation) running firmware version 1.0.4
Serial Number: 4H913GNHYX6

iPhone 3GS running firmware version 4.1
Serial Number: 81950FGG3NP

** Device Sync Tests **

No iPod, iPhone or iPad found.

Help please!

Dell, Windows XP