3634 Views 2 Replies Latest reply: Nov 19, 2010 10:36 AM by DaVBMan
Sounds like you encrypted your iPhone backup. If you did, a password is required to restore the information to iPhone(the one you entered when you checked the box to encrypt your backup). If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you cannot remember the password and want to start again, you will have to do a full software restore and when prompted by iTunes to select the backup to restore from, choose Set up as a new device.