2 Replies Latest reply: Nov 19, 2010 10:36 AM by DaVBMan
TriniG Level 1 Level 1
I backed up my iPhone to iTunes. Normally the phone has a passcode for everyday use.
I then did a restore. When I reconnected to iTunes to reinstalled my back-up from my last sync, iTunes is asking for a password.
I've never entered a password when syncing before. I thought maybe it was referring to the phone passcode. But that did not work. I tried the computer admin password, that did not work.
Any suggestions? The info from that last back up is crucial as it has notes I need.

Mac Book Pro 17", iPhone 3gs, Mac OS X (10.6.5), 2.8Ghz/4GB/1TBB HD Glossy 17"
  • DaVBMan Level 6 Level 6
    Somewhere along the line you clicked the option to encrypt backups. So backups are password protected. You may not of done it at that one time, but it was set at some time.
  • wjosten Level 10 Level 10
    Sounds like you encrypted your iPhone backup. If you did, a password is required to restore the information to iPhone(the one you entered when you checked the box to encrypt your backup). If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you cannot remember the password and want to start again, you will have to do a full software restore and when prompted by iTunes to select the backup to restore from, choose Set up as a new device.