6 Replies Latest reply: Nov 27, 2010 2:17 PM by Kappy
iluvmyclarinet Level 1 Level 1 (0 points)
I have an iMac version 10.4.11 and I am unable to update my software anymore. Up until about two weeks ago, I was able to download all the new software updates (Safari, iTunes, etc.) and all of a sudden things have been going wrong with my computer. I cannot add a CD to iTunes, the computer wiped out my whole iTunes library (running version 9.2.1 and says it is the current version). I have no idea how to get the updates to my computer when it says there are no available updates. I have tried downloading iTunes from the Apple site, but then I get a message saying "codec overrun failed to mount." I am at a loss as to what to do.

ALSO when I insert a CD to import to iTunes, the iTunes window flashes back and forth between the CD track listings and the main library screen. I am unable to stop this.

Message was edited by: iluvmyclarinet

iMac, Mac OS X (10.4.11)
  • Kappy Level 10 Level 10 (251,210 points)
    Your system is seriously out of whack. Start by:

    Repairing the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

    If this doesn't help then you need to reinstall OS X:

    How to Perform an Archive and Install

    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.

    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

    Repairing the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
  • iluvmyclarinet Level 1 Level 1 (0 points)
    So I did all that, but I still am unable to update iTunes and other software. It says I need version 10.5. How do I get that? Is it something I have to purchase?
  • cornelius Level 6 Level 6 (17,825 points)
    It says I need version 10.5. How do I get that? Is it something I have to purchase?

    You will need to purchase the Full Retail Version of Leopard (Mac OS X 10.5x). Here are the Leopard installation system requirements

    Good luck.

    cornelius
  • K Shaffer Level 6 Level 6 (11,075 points)
    If you had been running Tiger 10.4.11, you should be able to get and use an iTunes
    via download from Apple - Support - Downloads; or choose the slightly older version
    8.2.1. However, if you have to try an older version than your system had, and IF there
    is a part of the older installation in your System, it would have to be removed before
    the installer for an older version would run in the system after the newer one was in it.

    But, if you have an all new system and a certain library of newer download songs, an
    older version of iTunes may not function with the later downloaded songs. For a Mac
    running OS X Tiger 10.4.11 or later, G3 and G4, you can get iTunes 8.2.1 download at
    the iTunes download page. It has a separate link. Some of my G4 Macs with 10.4.11
    running in them, have iTunes 8.2.1 and it works fine. There also was an iTunes 9.2.1
    which is fine for some older G4 products and OS X 10.4.11. Both of these work in G4s:

    • iTunes 8.2.1:
    http://support.apple.com/kb/DL857

    • iTunes 9.2.1:
    http://support.apple.com/kb/DL1056

    Leopard OS X 10.5.8 and certain computer hardware configurations, can use the latest
    iTunes 10.1; some computer limits in hardware will not be able to use some features
    and if you have the iLife apps, some of those also have limits in vintage Mac hardware.

    While I have previously had the need to revert to a previous version of iTunes in a Mac,
    the process is not something I remember at this point in time. If you need to do so, and
    there is a later version in your computer system you need to be rid of first before an old
    version (an old supported version) can be used, some ideas of how to do that are here
    in the results of a search I did just now (in separate browser window) on that topic:

    • ' *mac os x: how to revert to older iTunes* ' - google search result link:
    http://www.google.com/#hl=en&expIds=26473,27692,27697&sugexp=ldymls&xhr=t&q=MacOS+X%3A+how+to+revert+to+olderitunes&cp=33&pf=p&sclient=psy&aq=f&aqi=&aql=&oq=&gs_rfai=&pbx=1&fp=f67b884649a81 cac

    You should not have to upgrade to Mac OS X 10.5.8 in order to use an iTunes version
    you had running in Mac OS X 10.4.11. There may even be an older version out there
    for the ancient OS X 10.3.9. I wouldn't recommend using Panther, with a newer choice.

    Older versions of iTunes would have limits in how they access the iTunes Store, and if
    you have a newer iPod or other item needing a later iTunes version beyond that your
    computer's system supports, then you'd need to upgrade the OS X to 10.5.8 or Later
    in order to run the OS and get the iTunes version supporting later product features.

    See current hardware specs needed to run iTunes 10.1 here:
    http://www.apple.com/itunes/download/

    So, if you bought a new product and it needs a later iTunes app to connect to the Store
    or sync, that product's specs would say what it requires in order to function with a mac.
    A new iPod, iPhone, iPad, and other stuff usually spells out these details exactingly and
    in the Apple Store page along with each products specifications, ahead of the purchase.

    So, to advance past the iTunes 9.2.1, and use iTunes 10.1, you would need to get the
    later OS X 10.5.8; and if the computer is Intel-based hardware, Snow Leopard 10.6.
    However, Leopard 10.5(.8) is the highest level a PowerPC-based Mac can go.

    A complete new installation could cure the issues in the computer, but the libraries and
    other user created files/folders may be lost if there was no off-computer archive or clone
    made of the Mac's hard disk drive; or if you had no external drive used as an archive.

    Good luck & happy computing!

    +{ edited }+
  • persulman Level 1 Level 1 (0 points)
    Briefly, I inherited an eMac w/o OS CD s(X3.2). But I have Jaguar CD s. I have no Terminal,shell or man pages and whatever else would have been in utilities folder. Any relatively practical way to get these back?

    persulman, Thank You
  • Kappy Level 10 Level 10 (251,210 points)
    Reinstall the OS.

    +In the future you should post your questions under a new topic. It's considered impolite to threadjack another user's topic.+