3 Replies Latest reply: Nov 20, 2010 1:42 AM by Allan Sampson
kiera2 Level 1 Level 1
I was using my iPhone 3G as normal this afternoon, composing an email to my brother, when it froze completely at the email screen. Wouldn't respond to either button or to touchscreen input. Holding the top button to try to switch it off didn't work. Eventually I held both buttons to do a hard reset, which successfully shut the phone down. When it switched back on, the silver apple appeared. Then the little animated "loading" circle appeared. Then the animated circle stopped moving. After a minute or two, the screen flashed white, and went back to displaying the silver apple. This cycle repeated over and over for two hours (I was on a long train trip home); if I tried another hard reset, it would just restart the cycle.

I stopped at the Apple section of a big electronics store on the way home, and the guy there tried to reset my phone (by holding both buttons) which of course didn't work. He said there was probably a problem with the OS and I should try hooking it up to my computer.

When I got home I hooked my iPhone up to my PC but nothing happened. The PC didn't register that anything had been connected. I tried using the same cable and USB port to connect my iPod to the PC and it worked just fine, so there's no problem with the physical connection. But even while plugged into the PC, the iPhone continually goes through the same failed boot cycle, over and over and over.

I can't connect my iPhone to my PC so I can't do a Restore to get it working. Hard reset does nothing. I'm going to try to find time to get to an Apple store tomorrow, but my closest one is over 90 minutes away, so any suggestions in the meantime would be much appreciated!

(I think I'm still on OS 3.1.2 but I can't boot up my iPhone to check :/)

iPhone 3G, iPhone OS 3.1.2
  • Allan Sampson Level 10 Level 10
    Try placing your iPhone into recovery mode. If this is successful, this will require restoring your iPhone with iTunes. Your iPhone's backup will not be able to be updated during this process so whenever your iPhone was last synced with iTunes will be the backup the iPhone can be restored from.

  • kiera2 Level 1 Level 1
    Okay, I just tried and I'm able to put the phone into recovery mode - but I've just been away at a conference for three days, where I took a bunch of photos on my phone that I really don't want to lose. Is there any way at all I can get them off the phone's hard drive first?
  • Allan Sampson Level 10 Level 10
    If your iPhone is not recognized by your computer without being in recovery mode - by iTunes or namely as a digital camera for importing the photos from the Camera Roll, no. You can wait and re-visit the Apple store to see if there is anything they can do but if your iPhone cannot be recognized by your computer when connected without being in recovery mode, it probably won't be any different at the Apple store. It might be worth the wait to see.