3 Replies Latest reply: Nov 20, 2010 1:42 AM by Allan Sampson
kiera2 Level 1 (0 points)
I was using my iPhone 3G as normal this afternoon, composing an email to my brother, when it froze completely at the email screen. Wouldn't respond to either button or to touchscreen input. Holding the top button to try to switch it off didn't work. Eventually I held both buttons to do a hard reset, which successfully shut the phone down. When it switched back on, the silver apple appeared. Then the little animated "loading" circle appeared. Then the animated circle stopped moving. After a minute or two, the screen flashed white, and went back to displaying the silver apple. This cycle repeated over and over for two hours (I was on a long train trip home); if I tried another hard reset, it would just restart the cycle.

I stopped at the Apple section of a big electronics store on the way home, and the guy there tried to reset my phone (by holding both buttons) which of course didn't work. He said there was probably a problem with the OS and I should try hooking it up to my computer.

When I got home I hooked my iPhone up to my PC but nothing happened. The PC didn't register that anything had been connected. I tried using the same cable and USB port to connect my iPod to the PC and it worked just fine, so there's no problem with the physical connection. But even while plugged into the PC, the iPhone continually goes through the same failed boot cycle, over and over and over.

I can't connect my iPhone to my PC so I can't do a Restore to get it working. Hard reset does nothing. I'm going to try to find time to get to an Apple store tomorrow, but my closest one is over 90 minutes away, so any suggestions in the meantime would be much appreciated!

(I think I'm still on OS 3.1.2 but I can't boot up my iPhone to check :/)

iPhone 3G, iPhone OS 3.1.2