"You are not a member of the Administrator group" message

I just got a new 32GB iPod touch. Whenever I try and download an app I get this message "You are not a member of the Administrator group"

I have looked through iTunes to try and find a setting to switch but I have not been able to find one.

Thanks

dell 4700, Windows XP, none

Posted on Nov 20, 2010 5:26 PM

Reply
47 replies

Dec 3, 2010 4:04 PM in response to --Peter

Same problem here. My daughter cannot log into her game center account and when we try and reset her password, we get the same message "you are not a member of the administrator group". I cannot find any link of her account to mine. I don't know what to do and she is very upset because although we can create a new ID for her, she will lose all her game achievements.

Anyone have a solution?

Nov 27, 2010 12:44 AM in response to mari elena

we also have the very same problem with an apple ID of my son.

Logging in, resetting the password or using the 'I forgot the password...' route will always end up with the message:

'You are not a member of the administrator group.'

as this is a web based identification it is certainly NOT related to local admin privileges (also: in my case running firefox on Windows XP I have system admin privileges). also running the process in Safari browser on the iPad gives the same result.

I think somethings broken on the server side @ Apple.

anyone knows a work around?

-- Peter

Nov 27, 2010 7:25 AM in response to --Peter

I'm having the same problem.

My son created a new AppleID to use with Game Center. Unfortunately, he associated the new AppleID with my email, and now somehow the two accounts are linked.

I'm logged in to my desktop with my Admin account. When I access Apple to change the new account, I get the error "You are not a member of the Administrator group".

When I access Apple using the original AppleID, I get in no problem.

Both attempts are while logged into the desktop using my Admin account. So something is wrong on the Apple side..

Dec 3, 2010 7:43 PM in response to hollycat

Your signature indicates an iMac but, this error message sounds like a Windows administrative rights issue. If it is a Windows box' I suspect her account does not have administrative rights. Try changing her account type to "administrator" and try again. Otherwise search Google/Bing with the exact error message your receive. Odds are someone else has had this problem and found a fix.

Good Luck.

Dec 6, 2010 7:10 AM in response to smswan

Same here. Both of my daughters game center accounts fail to login after the 4.2 update. Upon visiting the site to reset the passwords we receive the "You are not a member of the administrator group" right after we answer the security question. It looks to me like the password reset script is what doesn't have admin privileges. Odly, my game center account does not have a problem. My ID however is linked to a credit card and various other apple services. It looks like this problem only affects non purchasing ID's.

-X

Message was edited by: Xathros

Feb 18, 2011 5:08 PM in response to --Peter

This is RIDICULOUS ! We are now getting the same problem. Our iTunes is updated and all was well until very recently. I bought my wife a new 5th gen Nano. We had no problems with the recognition,Windows or iTunes ..now we get "You must be a member of the Administrators group on this computer to install this hardware:
Apple Mobile Device USB Driver"
My older Nano is recognized with no probs,,what is going on???????????????

Oct 23, 2011 7:25 AM in response to alexfromgreenville

Hmm, where did the "edit" option go? It was there before. Oh well. And when did I give Apple permission to set up a discussion account for me? When I came to this discussion Apple went into my profile and took my first name and location and created a screen name for this discussion without asking my permission. Shame on them!


While this does not affect most of the people here, as of Oct. 17, 2011, Apple was have user id and password problems associated with the move to iCloud.


For those with Game Center issues. It appears that Nicknames in Game Center only apply to the account on the iPod and do not show up in the AppleID account online that is associated with the e-mail that is associated with the Nickname. However, the password for that AppleID is the password for the Nickname. So if you have changed the password online for the AppleID then the password for the Nickname in Game Center is changed.


I have yet to find someplace online (not on the iPod) where I can edit Game Center information or see the details of the Game Center account.


And I haven't found anyplace with any help for Game Center. Apple's philosphy seems to be:

Our stuff is intuitive. So we don't need to provide any help.

Only one person at a time will be using any of our hardware so we don't need to allow the same e-mail to be used as the contact for more that one account.

If someone has a problem it is easier for them to simply set up a new account than for us provide any support or information on how to fix their problem.


Very frustrating for parents who actually care about what their children are doing online. I stick by my previous statement. If I can't fix a problem or monitor my child's usage the solution is to prevent them from using it. And in the future that means not buying Apple products.

Dec 14, 2011 6:47 AM in response to mari elena

We're pretty sure we figured out the problem. When my daughter's set up their IPads originally we put their information in as their Apple ID. My sister thought maybe it was a problem with my daughters being so young (similar to an email address not being allowed because they are too young). We set everything up under my name and it worked perfectly.


Apple Support recommended we use fake birth years if we want to set up Apple IDs for my daughters so that is the plan today. The minimum age is 14 that is allowed.


Hope this helps!!

Dec 22, 2011 5:39 PM in response to mari elena

hollyfromorlando is correct. I had the same problem with my first iPad2, fuss around for more than an hour eventually realized it was because I setup the iPad using my daughter's information(It's a gift for her), and she was underage. After I created a new account(on iTune, not on iPad) using my own info, everything resolved.


I am very disappointed with this iPad, That error msg made no sense at all, why can't they just say: "you are too young to install any program, please ask your parent to login" or something like that? This is not the only problem I have had with this iPad, in numerous occastions, the error msg given by Apple usually make no sense at all. As a programmer myself I think this is the worst piece of software I have ever used!

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