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Mac won't recognize external DVD-W

I'm on a MacBook Pro OSX version 10.4.11. I've been using this Mac for years, but I'm still such a beginner when it comes to Macs.

My internal DVD-RW stopped working forever ago. I recently purchased a Samsung External Slim DVD-W SE-S084C/RSRN so that I can update to Snow Leopard. The SE-S084C requires 2 USB ports, so I also purchased a Belkin USB hub.

When I plug everything in, nothing happens. I tried installing a driver through the Samsung support site, but no luck. I read somewhere that PatchBurn might help, but it didn't or I'm not using it correctly.

I'm wondering if I somehow need to tell my Mac to stop recognizing the internal drive so that it'll start recognizing the external drive? I don't know. My Dell-certified technician girlfriend said that might be the problem, but I'm not sure how I'd fix it if it was.

Any ideas? Thanks in advance!
Sarah

MacBook Pro, Mac OS X (10.4.11)

Posted on Nov 21, 2010 5:43 PM

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Question marked as Best reply

Posted on Dec 2, 2010 9:59 AM

You don't have to tell it to switch. Did you get a powered USB hub? If not then the drive is probably not getting enough power.
9 replies

Jan 1, 2011 11:52 AM in response to anytree

I just bought the same samsung external dvd drive and a
targus mac-compatible usb-hub hoping to bypass my
no longer working internal dvd drive.

Semi-success:
The desktop shows the movie dvd icon, but double-clicking
on the icon does not launch the movie, or if I go to the
DVD Player icon in the dock display, double-clicking that
gives me the same/old error msg:
"There was an initialization error
A valid DVD drive could not be found. [-70012]"

Do I need new/different software to watch a dvd movie
on this external dvd drive?

Thanks for any help.

Jan 16, 2011 12:43 PM in response to catshuman

Wynn - did you ever get this resolved?

I Have the same issue and get the same error code. I swapped the internal optical drive for an additional hard driving thinking i could just use an external DVD drive if i need it. external dvd drive works for "data" files, but the DVD player won't read from it. Thanks in advance.

Feb 3, 2011 6:52 PM in response to anytree

I had same problem...but tried something that worked when DVD stopped on older G4 Notebook...a DVD Cleaner...which cost about 15 bucks...but Amazon has variety of prices...cheap if it works...and it worked. I have a 2.8 ghz w MATSHITA DVD-R UJ-868: It worked!!

I can't say it will work for all the posters...or even most...but there are about five separate threads with same problem that I had...I'll wager that it works for a goodly number of youse guys. I'm not recommending a brand cuz I DON"T THINK IT MATTERS User uploaded file If you're problem is disc cleaning. I hope it works for all of youse guys!!

Mar 13, 2011 4:10 PM in response to souch3

I think this is the reason.
Thanks, souch3!

Since my internal DVD stopped working, I bought external Samsung (I forgot the model) and when I came back home it didn't work. So I returned it, and yesterday I decided to buy more expensive one - Iomega SuperSlim DVD. For my frustration I didn't work either. Note, that I have small usb hub connected to one of my USB ports (the one on the right side). After souch3's advice, I disconnected my usb hub, and used the USB cable I took with the DVD writer - it has two USB connections at the other side. Until now I was trying to connect both connections to the hub, but when I removed the USB hub, I connected the 1st USB connector to the left USB port, and the second - to the right USB port. Now it works! So, I guess I had to disconnect my USB hub and whatever I've had connected and connect the external DVD writer to my 2 USB ports? This is so annoying!.. Maybe I'll see if it's possible to by a power cable for the DVD writer.. it's not mentioned the power supply requirement though..
Really annoying..

Apr 11, 2013 9:44 PM in response to anytree

Hello everybody. Thought I'd throw a few suggestions your way.


First, DVDPlayer doesn't natively support external drives unless there is an internal still connected and functional.

If you hex-edit the file that it uses to identify the player, however, you can change the word Internal to External and viola, you can use any external that your system can read with.

Now... ...if you don't know which file... read this, http://macenstein.com/default/2011/07/how-to-get-your-external-super-drive-worki ng-in-lion/

The file locations are similar across OSX versions.


Once you've done that...

Remember that mac wasn't designed to use lesser hardware. That said, most of the entire market would qualify as lesser hardware by their standards. However, you can get by with a few simple rules:

1. for burning dvd or higher size, 3gb ram and at least 4.5gb hard disk are necessary

2. Those drives that come with nero or similar are more compatible with the disc-burning architecture and will function with most mac apps that use it

3. you'll need a fast enough processor, 1.83ghz or higher for DL dvd, or blu-ray.

4. You'll need an app compatible with your media; toast, burn.app, etc.


If you experience issues try the following:

1. Clean out caches with ice-clean or similar

2. repair permissions

3. Use your system profiler and check the connection for info; if blank, the connection, the burner or the media is unsupported, so work backward (try more compatible media like cd or another format like swapping -r for +r), but only swap connections or burners if you are sure (if usb connection, try another powered port, try not using a hub, try a different wire; if internal, cannot swap either in most cases, but if sata, try using a usb-sata device to connect). When you've exhausted all the other possibilities, replace the burner. The most common problems of this nature can occur as hardware failure, like burnt pcb, or motor failure. By replacing the drive, if you still have a connection problem, you may have a deeper issue that requires more serious repair (repairing the computer).

Mac won't recognize external DVD-W

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