iTunes is not recognizing my disc drive for burning CD's.....

Microsoft Windows 10.0 x64 Business Edition (Build 10586)
Microsoft Corporation Surface Pro 3
iTunes 12.6.1.25
FairPlay 2.12.8
Apple Application Support 5.5
iPod Updater Library 12.0
Apple Mobile Device 10.3.2.3
Apple Mobile Device Driver not found.
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084

iTunes Serial Number 000001B1C078AE0C

Current user is not an administrator.
The current local date and time is 2017-06-23 11:58:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

**** Runtime Libraries ****

c:\windows\system32\vcruntime140.dll: 14.0.23918.0
c:\windows\system32\ucrtbase.dll: 10.0.10586.0
c:\windows\system32\msvcp140.dll: 14.0.23918.0
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp110_win.dll: 10.0.10586.0

**** External Plug-ins Information ****

No external plug-ins installed.

Bonjour service 3.1.0.1 (333.18) is currently running.
iPodService 12.6.1.25 (x64) is currently running.
iTunesHelper 12.6.1.25 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.

Could you post your diagnostics for us please, Choc?

In iTunes, go "Help > Run Diagnostics". Uncheck all boxes except DVD/CD tests, and click "Next". When you get through to the final screen, click the "Copy to clipboard" button and paste the results into a reply here.

Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

Okay ... assuming for the moment that it's an iTunes problem rather than a conflict. In the course of your troubleshooting to date have you tried a manual reinstall of the GEAR drivers iTunes uses for burning? For 64-bit instructions for the uninstall see the following article from the GEAR wiki:

[64-bit manual removal|http://www.gearsoftware.com/wiki/index.php?title=DRIVERS: Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.9 364-bit]

... and then reinstall using the drivers from here:

http://www.gearsoftware.com/support/drivers.php

🙂 Excellent news. Glad you're up and running again.

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
HP-Pavilion NY550AA-ABA p6240f
iTunes 10.1.0.54
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 8E797F2E9845D7B3

Current user is not an administrator.
The current local date and time is 2010-12-11 00:28:13.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 4800 Series
ATI Technologies Inc., ATI Radeon HD 3400 Series


** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {4E49B4D6-6BE0-4E7B-8971-345A49D3D4BE}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Dec 10 23:36:57 2010

Lease Expires: Sat Dec 11 23:36:57 2010

DNS Servers: 209.18.47.61
209.18.47.62

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-12-11 00:11:46.


** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

E: ATAPI DVD A DH16AAL, Rev LHD3
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 66:02 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.



** Device Connectivity Tests **

iPodService 10.1.0.56 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A39. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod touch (3rd generation) running firmware version 4.0
Serial Number: 1A0316GU6K2

** Device Sync Tests **

No iPod, iPhone, or iPad found.

Hey everyone who's had the 'no disk in drive' error in Windows - I've been plagued by this for months, and have figured out what's going on! My McAfee virus scanning software was set to 'realtime scannin' which caused the problem. I stopped the realtime scanning and the 'no disk' error disappeared!!! I can't believe it actually worked. If you're getting this annoying error in Windows whenever you sync your iPod, try disabling any running virus scanning software to see if it stops the error.

Good luck!

I'm experiencing the problem of iTunes not recognizing my CD/DVD drive. (Also the splash screen warning that iTunes was not properly installed and I won't be able to import or burn discs.)

I have gone through just about every "solution" you can imagine in the last couple of days (installing NET stuff, installing GEAR drivers, re-installing iTunes and Quicktime - together and separately - etc.)

I've done the diagnostic test for drives and am pasting it below. Although my drives are "recognized" at the beginning of the diagnostic, when I insert an Audio CD, it gives me the message that no audio cd was found.

Any ideas? It's driving me nuts....

Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
Gateway NV55C
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 12793DCE2BD36665

Current user is an administrator.
The current local date and time is 2011-01-28 17:22:13.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics


** External Plug-ins Information **

No external plug-ins installed.

iPodService 10.1.2.17 (x64) is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

** CD/DVD Drive Tests **

LowerFilters: UBHelper (2.0.0.11),
UpperFilters: NTIDrvr (1.0.0.9),
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.