Error 499

Question

Level 1

0 points

Error 499

I have been getting this error for about a month now. Customer service has been no help and keep directing me to the same things over and over to try and fix this. I have done everything I can find inculding uninstalling and reinstalling iTunes. Now they are saying it must be my internet connection, local network, or local computer itself. I have had no changes in any of these since the last time iTunes worked.

Posted on Nov 22, 2010 5:45 AM

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Answer 1

Nov 23, 2010 6:00 AM in response to Melissah0905

I have the same problem! It started after I opened an additional Apple ID on the same computer.

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Answer 2

Dec 1, 2010 11:21 AM in response to Mikhail56

I had the same issue, so i disabled my parental controls on my Kaspersky software and poof!, problem solved...

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Answer 3

Dec 24, 2010 7:32 PM in response to chefmikebenninger

Thank you for the more specific directions regarding Kaspersky. I disabled the Parental Controls and you're right- POOF! I can now access the itunes store!!

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Answer 4

Jan 16, 2011 1:53 PM in response to Melissah0905

I have spent weeks without iTunes because of this stupid Error 499. I would get tired of searching the Apple support area trying to find out what to do for this. I deleted iTunes and reloaded it without success only to finally come across this and with one finger fix this error. Thank you dear sweet people who are smarter, friendlier, faster, & cheaper than Apple!

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Answer 5

mjcnc

Level 1

0 points

Jan 17, 2011 5:12 AM in response to chefmikebenninger

Chefmike: you were right on! Kaspersky software was preventing me from connecting. disabled parental control, bang, now I am on. Tnank you!

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Answer 6

Jan 17, 2011 3:33 PM in response to chefmikebenninger

Thank you so much for your response!!! It only took one click and I was back in business. Thank you for saving me the heartache!

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Answer 7

7digits

Level 1

0 points

Feb 6, 2011 12:03 PM in response to Melissah0905

As a parent what I did on my 15 year old daughter's laptop was go into Kaspersky-- Parental Control--Selected my dayghter's name on the right. Then selected Web Browsing on the left. Then Exclusions at bottom centre. Then Add at the top of the Exclusions windoow. I entered http://itunes.apple.com. This worked first time. It's a pity Apple and KKaspersky can't be bothered to let everybody know this. Just in case both are required I should mention I had already entered www.apple.com in the Exclusions.

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