1 Reply Latest reply: Nov 22, 2010 9:04 AM by varjak paw
Hillary.H Level 1 Level 1 (0 points)
I don't know if i'm in the right place or not...
I haven't been on my ITunes for quite some time. Today, I wanted to download some music. When I got to the ITunes store it said I still had money on my account (I knew it would).
Once I tried to purchase a song it asked me to verify my "Billing Information." It asked me to verify the Security Code on the gift card.
I no longer have that gift card and have no way of finding out the code.
Did I just lose $25?
If I'm not in the right place, please direct me where I should go.
Thanks in advance,
  • varjak paw Level 10 Level 10 (169,810 points)
    There is no security code on any gift card. You're probably being asked, quite possibly erroneously, to confirm the security card on a credit card. If you did enter in a credit card at some point, either re-enter in the security code and see if that will clear the message, or just select "none" in the Payment Methods (this will not, or at least should not, affect your credit balance).

    If you continue to have problems - and apparently the iTunes Store has been having significant problems with credit card validation recently - ontact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) and explain the problem to them.