10 Replies Latest reply: Feb 27, 2011 10:02 AM by ANA PYE
ANA PYE Level 1 Level 1 (0 points)
I HAVE TRIED FOR THREE DAYS TO INSTALL SOFTWARE UPDATE. AFTER FOUR HOURS OF INSTALLATION IT GIVES ME AN ERROR MESSAGE AND SAYS THAT THE INSTALL WAS CORRUPTED. WHAT DOES THIS MEAN? HOW DO I GET IT TO INSTALL?

IMAC, Mac OS X (10.6.5)
  • babowa Level 7 Level 7 (26,075 points)
    Welcome to Apple Discussions!

    It would probably help to download the combo update from Apple and then try to install that:

    http://support.apple.com/kb/DL1324

    Before installing, make sure you:
    1. Have a fresh backup
    2. Repair permissions
    3. Unplug all peripherals except keyboard and mouse.
    4. After install, repair permissions again.

    And, please, do not type in all caps - we would appreciate it; it is considered shouting.
  • rkaufmann87 Level 8 Level 8 (46,465 points)
    Ana,

    Welcome to the Apple Support Discussions.

    First a training, please don't type in all caps, that is considered shouting which I'm sure wasn't your intent.

    However to answer your question it appears a file or files in the latest software update was corrupted so it probably won't install. If you have a high speed internet connection your download shouldn't take much longer than 15-20 minutes. My recommendation is to retry using the Combo update located right here. This will overwrite whatever was downloaded and should solve your problem. Please post back with your results.

    Roger
  • ANA PYE Level 1 Level 1 (0 points)
    Sorry haven't been in a chat room environment for 15 yrs didn't know caps meant anything. I already had the combo update from June. Downloaded it again.
  • babowa Level 7 Level 7 (26,075 points)
    Are you sure we're talking about the same update? 10.6.5 didn't come out until about 3 weeks ago or so - not in June.
  • rkaufmann87 Level 8 Level 8 (46,465 points)
    As Barbara mentioned 10.6.5 was released on November 10th, Apple releases OS X updates periodically, many people here think it's wise to use the combo updates. The combo updates almost always come out the same day as the regular updates and are more comprehensive. The comprehensiveness is really for people than may have skipped an update (for example going from 10.6.3 directly to 10.6.5) but it doesn't hurt at all to use this update if you get every update either.
  • ANA PYE Level 1 Level 1 (0 points)
    Yes I downloaded the newest version from the Apple site.(10.6.5 it took 4hrs. It is supposed to be high speed DSL) No I still cannot download software update.(however it is for Garage band instruments and I probably wont be using it. This update also took 4hrs to download i.e many days.
  • ANA PYE Level 1 Level 1 (0 points)
    Yes I forgot my glasses, but in fact I had downloaded the newest version 10.6.5 on Nov. 20th.
  • babowa Level 7 Level 7 (26,075 points)
    Well, now that you have the 10.6.5 downloaded, follow the suggestions above with the installation.

    As for not being able to download anything through Software Update, I'd try the following:

    Go to Users -> Library -> Preferences and drag the following to the trash: com.apple.SoftwareUpdate.plist. Do not empty trash yet. Restart computer and see if it works properly now; if so, empty trash (Software Update will have created a new preference file after being launched).

    And for what it's worth, DSL (or cable for that matter) may not be as fast as they all claim; note that their claims always say "speeds UP TO...". A friend of mine has DSL and it is sometimes painfully slow.
  • rkaufmann87 Level 8 Level 8 (46,465 points)
    In addition to Barbara's advice on DSL, go to Speedtest.net and test your download speed. Where I'm at right now is 23MBS. Every area will be different and there are different levels of high speed internet. That is something you can check with your ISP if you desire.
  • ANA PYE Level 1 Level 1 (0 points)
    It was a power issue that had nothing to do with my mac. The download was not completing.