Previous 1 2 3 4 Next 45 Replies Latest reply: Dec 7, 2013 4:42 PM by Toma Andrei
MtnBiker Level 1 Level 1
I can't set this up on my iPhone using instructions here

Won't accept my ID and password. I don't use my email address with iTunes FWIW.

I logged into my account to confirm I had the right password and email address and I'm using the ones I've used for years, but my iPhone won't accept it for Find My Phone. Can't use my non email ID. Specifically says email address and I tried it anyway and wouldn't accept it.

Anyone else with a similar problem?

Message was edited by: MtnBiker

iPhone 4 32GB, iOS 4, iOS 4.2.1 (8C148)
  • Hane Hormes Level 1 Level 1
    Yes I have the same issue with my Apple ID.
    I dont have an email from my apple ID.

    I think apple didnt do proper testing before providing this.

    I hope a fix will be coming out soon.
  • wickedstefan Level 1 Level 1
    I'm not sure if I have the same problem, but I cannot use find my iPhone either.

    I logged in with my Apple ID and I got an e-mail, followed the link and I can log in to On my iPhone and iPad, however, it says that the e-mail address has not been confirmed.
  • DivDax Level 1 Level 1
    Same problem here. Can't login with my existing Apple-ID in the e-mail settings on my iPhone 4.
    Very frustrating...
  • Ronald Scott Level 1 Level 1
    I have the same problem - will not recognize my Apple ID. I've read the directions on the web site and have tried several times - just will not take my ID. (The example on the web site has a "Yahoo" ID for some reason). Not sure how that relates to an Apple ID. Was looking forward to having this service, but it looks like it is not ready for prime time. Disappointed.......
  • FINAO Level 1 Level 1
    I'm having the same problem. It appears a swath of iTunes users like ourselves used to be able to set up accounts using a "username" versus an email address to log in. I've tried multiple times to use mine to set up Find my iPhone on my iPhone 4, but it kicks back the password/email error. I'll chalk this one up to a lack of testing as well.
  • Mark Derrick Level 1 Level 1
    It lets me log in OK, but it refuses to send the Registration email to my Primary Email address, keeps sending it to "username"

    I don't use MobileMe anymore, but all the instructions say that it should send the email to whichever address you have set up as your primary at

    Spoke to Support last night, and they said they knew about this bug.
    No indication of when it would be fixed though
  • gregoryc24 Level 1 Level 1
    I called apple yesterday and they did not have an answer.
  • Mark Derrick Level 1 Level 1
    The only suggestion Apple Support could offer me, was to create a new free ID - as if I need another ID cluttering up everything.

    It's looking like they needed to do more testing before launching the 'free' Find my Phone service!
  • micub1979 Level 1 Level 1
    After the last 30 min on chat with what must be very under trained apple tech's (I'm sure working for a vendor in a call center) I was told multiple times to make a new AppleID when in I told the person I have no other e-mail they still insisted the only way to fix it was to make a new Apple ID. I mean really? so when someone can't login because they forgot a password do you tell them to make a new e-mail account also??

    Solution - goto log in and Verify your e-mail address its on the lower right side of the page. Once I did this "find my iphone" worked perfect!
  • saddact Level 1 Level 1
    Perfect micub1979, that worked for me too!
  • gregoryc24 Level 1 Level 1
    I sent an email to Steve. About 15 mins later, I got a call from an executive response rep. He put me in touch with an engineer in Cupertino. They are working on it.
  • MtnBiker Level 1 Level 1
    Thanks gregoryc,

    I tried the email verification and that didn't help. I tried again after half an hour to make sure. BTW my email hadn't been verified.
  • Mark Derrick Level 1 Level 1
    Still not getting any further for me.

    I log into, I ensure that my primary email is correct, but each time I try to add it to my iPhone - it insists on sending the Verification email to "usename"

    Very frustrating
  • Kaufman_5 Level 1 Level 1
    I created my Apple ID when MobileMe was still .Mac and like most people I did not use any However, when trying to setup the mobileme email account on my phone, using my apple worked, unfortunately it sent an email verification to I have no idea how to get to that mailbox. Is it even possible? Either way this is really annoying and am hoping for a quick fix soon!
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