This movie cannot be played on this machine

Question

This movie cannot be played on this machine

I recently bought Hamlet from itunes. It's a 4 hour long movie (taking an English class), so it took a loooong time to download. This morning I started watching it, but then I put my laptop to sleep, and it later shut itself down due to running out of battery power. Now every time I try to play it, it gives me the error message "This movie cannot be played on this machine". I've authorized my computer to play downloads, so that shouldn't be the problem. Can someone help me out with this, and if this movie is indeed unplayable, is there a way I can be refunded for my purchase?

Toshiba L-300 Satelite laptop, Windows Vista

Posted on Nov 22, 2010 11:19 PM

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Answer 1

Samzie

Level 1

4 points

Nov 26, 2010 10:28 PM in response to chaostheory888

I have the same problem! I decided to download and watch a movie tonight. It was my first time purchasing a movie on itunes. After the download was complete, I played the movie. It worked just fine for for about 10 mins and then it froze. I closed itunes and opened it again and the movie was GONE. I searched for it on my computer and it did reappear on itunes; however, now when I play it gives me an error message saying that "This movie cannot be played on this machine". The telephone suport desk is closed for the night and I found no help whatsoever on the website. My evening plans got ruined, thanks to itunes! My first experience downloading a movie through itunes was a big FAILURE! So disappointed!

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Answer 2

kndugan

Level 1

4 points

Dec 1, 2010 5:12 PM in response to Samzie

I have had the same issue - I was able to fix it by going to the Store tab then down to available downloads. I redownloaded it and my movie works great.
I also emailed Apple and this is the response I got - I hope it helps!!!

If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:

http://www.apple.com/support/contact/phone_contacts.html

Another option is to simply describe your issue using our website and arrange for an Apple Expert to call you. Using this option, you can receive a phone call now, or make an appointment to have an Apple Expert call you later if that is more convenient. To explore the Apple Expert option, please visit:

http://www.apple.com/support/expert

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