Iphone OS 4.02 gives me "Cannot Access" error when using FindMyIphone

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Iphone OS 4.02 gives me "Cannot Access" error when using FindMyIphone

Hello Everyone,

I just installed the new Iphone update yesterday, followed the instructions for setting up the findmyiphone option with me.com and my iphone and I keep on getting a random message on my screen that says "Cannot Access ___@gmail.com, Review your account information in settings."

When I do review the account settings and enter in the email address and password, it verifies perfectly with the check marks. I am able to log in to me.com with no problem with the same credentials.

Any idea why I'm getting this pop up?

Iphone 4, iOS 4

Posted on Nov 23, 2010 6:11 AM

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Answer 1

Nov 23, 2010 6:55 AM in response to easeupjosh

Same here. I've entered the right password numerous times, and every time I go back to fix it, it looks like the length of the password was shortened. I've even deleted the account off my phone and re-added it. It always works right away. But none of this is getting rid of the pop up appearing periodically.

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Answer 2

feemcbee

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Nov 23, 2010 8:10 AM in response to Christoph Koehler

This is happening to me also. It's driving me insane.

Is it only happening to gmail.com IDs or others too?

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Answer 3

Nov 23, 2010 8:25 AM in response to easeupjosh

I also have this same problem,
when I click settings I get taken to the MobileMe "Find My iPhone" Account settings.

(@feemcbee I am not using a gmail address for this and have the same issue).

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Answer 4

mwoj

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Nov 23, 2010 9:12 AM in response to easeupjosh

I have the same problem on 4 separate iPhone 4s and an iPhone 3G that were all recently upgraded to iOS 4.2.1. All use a new MobileMe account set up solely for the purpose of the Find My iPhone feature. The iPhone 3G has only the MobileMe account, so the bug appears to be with using a MobileMe account.

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Answer 5

Nov 23, 2010 10:05 AM in response to easeupjosh

I am also having the same problem with a non-gmail account. I have no idea why this is happening.

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Answer 6

baldbrit

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Nov 23, 2010 11:42 AM in response to easeupjosh

Me too. Both my iPhone and iPad have been doing this all day since the software update last night. Whenever I hit "settings" it takes me to the email address I entered to sign up for the Find my iPhone tool. The email address I have is the same one I have always used for my iTunes account.

I would estimate I have clicked "settings" a dozen times today.

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Answer 7

Owentje

Level 1

4 points

Nov 23, 2010 1:33 PM in response to baldbrit

I also have this problem, just after updating iPad iOS 4.2b GM to 4.2.1. And now this message is also displaying on my iPhone running iOS 4.2 GM

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Answer 8

aeon_au

Level 1

14 points

Nov 23, 2010 1:36 PM in response to easeupjosh

I have the same problem on my iPhone, updated to iOS 4.2.1, and started happening pretty much straight away.

There is an Apple Support document here, but that doesn't fix my problem:

http://support.apple.com/kb/TS3594?viewlocale=en_US

My Mobile Me account is my own e-mail address, and my iPhone has never had a Beta release of iOS installed - it is however set up as a development device in my developer account.

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Answer 9

Nov 23, 2010 4:36 PM in response to easeupjosh

I've got the same problem. iPhone 4. My phone has never had a beta release on it, nor am I a developer. I just keep getting this pop up over and over. I've verified the password and reentered it several times. I've never been a mobileMe subscriber, but I've had this apple ID for a long time. I can log in to me.com with this apple ID and find my phone correctly, so I don't know why I keep getting the popup.

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Answer 10

Nov 23, 2010 6:27 PM in response to easeupjosh

For what it's worth, I get the same Cannot Access error on both my iPhone and my iPod. Not using a GMail account. I read about a possible fix last night on someone's blog linked to in another thread here on this same topic. It suggested that you just turn off Find My i(Device) and then turn it back on; however, that has proven ineffective.

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Answer 11

Nov 23, 2010 7:41 PM in response to easeupjosh

Just wanted to add my name to the list of people who are getting this. I'm using an old @mac.com address.

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Answer 12

Nov 24, 2010 2:21 AM in response to easeupjosh

A fix that seems to be working for me...

Under "Settings" then "Mail, Contacts, Calendars" I changed "Fetch New Data" to turn on "Push".
You can then under "Advanced" set all other non mobileMe accounts back to fetch if you wish.

Hope this helps someone else.

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Answer 13

feemcbee

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Nov 24, 2010 4:10 AM in response to Jack Lawry

I had Push turned off under Fetch New Data, but Push was on for Mobile Me under Advanced settings (all my other accounts are set to Fetch under Advanced). The problem was still happening for me with this set up. I don't really want to turn Push on as it drains battery life and I am happy with my hourly Fetch.

I have now set the Mobile Me account to Fetch under Advanced and have tested to see that Find My iPhone still works (it does) and I will see if this makes any difference.

Message was edited by: feemcbee

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Answer 14

feemcbee

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Nov 24, 2010 4:59 AM in response to feemcbee

Ok, that didn't work, I still got the verify message, so I will try turning Push on globally, leaving the MobileMe as Push under Advanced and all other accounts set to fetch and then see what happens.

It COULD be something to do with Mobile Me/Find My iPhone requiring Push, but that seems odd seeing as FMI definitely works when Push is turned off...

I will be annoyed if I have to leave Push on, as I don't really want to have to do that.

Message was edited by: feemcbee

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Answer 15

fracai

Level 1

10 points

Nov 24, 2010 5:25 AM in response to easeupjosh

Try setting Fetch to Manual as suggested here.

It's probably a glitch where the iOS device is trying to pull down mail for the MobileMe account, but is being denied because only "Find My i*" is enabled.

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