AirPrint w/ HP Officejet 4500 Wireless

Question

Level 1

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AirPrint w/ HP Officejet 4500 Wireless

I have updated my iPhone4 and can not do the AirPrint to my HP Officejey 4500 wireless printer. I can print from my MacBook, wireless, but the iPhone4 does not find the printer. Why? What am I doing wrong?

Macbook, Mac OS X (10.5.2), Big Mac Fan

Posted on Nov 24, 2010 3:36 PM

Answer 1

roaminggnome

Level 10

106,487 points

Nov 24, 2010 3:38 PM in response to SMEot

I don't see that printer listed as being compatible:

http://support.apple.com/kb/HT4356

Answer 2

SMEot Author

Level 1

0 points

Nov 24, 2010 3:43 PM in response to roaminggnome

I see the that HP Officejet is listed. Why would the 4500 be different. Same series of wireless printers, is it?

Answer 3

deggie

Level 10

168,247 points

Nov 24, 2010 3:49 PM in response to SMEot

I don't see the OfficeJet on that list.

Answer 4

SMEot Author

Level 1

0 points

Nov 24, 2010 4:06 PM in response to deggie

I was reading and article from 9/15 that was done by Simon Pope at Apple. It lists HP OfficeJet and Officejet Pro. Is that not the case?

Answer 5

roaminggnome

Level 10

106,487 points

Nov 24, 2010 4:07 PM in response to SMEot

I gave you a link to the list. You can look at it yourself.

Answer 6

SMEot Author

Level 1

0 points

Nov 24, 2010 4:11 PM in response to roaminggnome

Thank you!

Answer 7

Nov 25, 2010 2:24 PM in response to SMEot

And just to verify, unfortunately the Officejet 4500 is not on the list of devices getting at update. The Officejets that will be getting updates in December are:

Officejet 6500A e-AiO
Officejet 6500A Plus e-AiO
Officejet 7500A Wide Format e-AiO
Officejet Pro 8500A e-AiO
Officejet Pro 8500A Plus e-AiO
Officejet Pro 8500A Premium e-AiO

And please not the A in all of those names, as it is important. The Officejet 6500 and Officejet Pro 8500 series (without the A) are not getting updates.

Just trying to help.

Andrew

Answer 8

WayneP71

Level 1

5 points

Nov 25, 2010 8:56 PM in response to HP Mac Architect

I just purchased a HP6500A Plus and got home only to find that Airprint doesn't find the printer. I bought it specifically for this so was more than a little annoyed. A web search found that, despite the fact my printer is listed as being supported (I also did a web search in the store prior to giving away my money and all pages listed the model as supported), it will not be Airprint compatible until HP release a firmware update on December 27. Better than not being supported, but still annoying you have to wait.

Be careful which model you buy.

Answer 9

Nov 25, 2010 10:15 PM in response to WayneP71

Wayne,

While I don't have an official new date yet, I can tell you that you will not have to wait until December 27th. We're working on pulling that date up to the middle of December instead of the end of December.

Just trying to help.

Andrew

Answer 10

Dec 27, 2010 7:58 PM in response to HP Mac Architect

Wayne:

I have an HP 6500 E709a that is ethernet attached where can I obtaiin the firmware upgrade for Airprint? I have searched everywhere and can't seem to find it. Any help is appreciated.

Product Name HP Officejet 6500 E709a
Product Model Number CB815A
Product Serial Number MY94A870VR056S
Service ID 19217
Printer ID 0
Firmware Version MJP1FN0907AR
Admin Password Set
Total Page Count 1826
Country/Region USA
PCL Default Symbol Set 341

Answer 11

rbii

Level 2

355 points

Dec 27, 2010 9:24 PM in response to AlabamaGulfcoast

The Officejet 6500 and the Officejet 6500A are different printers. The 6500A E710 is a 2010 printer and can be upgraded to have AirPrint support. The 6500 E709 is a 2009 printer and HP has not announced any plans to offer a firmware upgrade to the E709.

Answer 12

liam27

Level 1

74 points

Apr 18, 2011 5:35 PM in response to SMEot

I have an Officejet 6500 Wireless, so same problem. :/ Since you have a MacBook, you might want to check out Printopia by Ecamm Software (and no I don't have any affiliation) - it runs in System Preferences on your MacBook, and it 'shares' any printer your MB can connect to over Bonjour to your iPad/iPhone - so in AirPrint on my iPad I can just select 'OfficeJet 6500' and it sends the request to my MB, which transfers it to the printer. 🙂 I haven't even noticed a delay really.

Hope that helps!

Liam