8 Replies Latest reply: Feb 13, 2006 6:32 AM by Dale Weisshaar
bethc Level 1 Level 1 (0 points)
Hi,
I hope someone here will be able to help me with this problem. For about 2 weeks, the application Preview has quit unexpectedly every time I try to open an image or pdf file. I have installed all system updates and repaired the disk permissions. I also tried creating a new user account and the application quits unexpectedly even when logged in as the new user. I'm going to paste the error message in the next post.

Thanks!

powerbook g4 12", Mac OS X (10.4.3)
  • 1. Re: preview quits unexpectedly
    bethc Level 1 Level 1 (0 points)
    if this helps, here's the error report.

    Date/Time: 2005-12-11 18:30:43.363 -0600
    OS Version: 10.4.3 (Build 8F46)
    Report Version: 3

    Command: Preview
    Path: /Applications/Preview.app/Contents/MacOS/Preview
    Parent: WindowServer [68]

    Version: 2.1.0 (398)
    Build Version: 1
    Project Name: Preview
    Source Version: 3980000

    PID: 242
    Thread: 0

    Exception: EXC_BREAKPOINT (0x0006)
    Code[0]: 0x00000001
    Code[1]: 0x928f9620


    Thread 0 Crashed:
    0 com.apple.Foundation 0x928f9620 _NSRaiseError + 264
    1 com.apple.Foundation 0x929aa8e8 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 112
    2 com.apple.AppKit 0x9369bffc -[NSMenu itemAtIndex:] + 180
    3 com.apple.Preview 0x000025b8 0x1000 + 5560
    4 com.apple.AppKit 0x9367d880 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 928
    5 com.apple.AppKit 0x937545a8 old_loadNib + 244
    6 com.apple.AppKit 0x93669588 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 832
    7 com.apple.AppKit 0x936c0994 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
    8 com.apple.AppKit 0x9375080c +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
    9 com.apple.AppKit 0x937505ac NSApplicationMain + 344
    10 com.apple.Preview 0x0000203c 0x1000 + 4156
    11 com.apple.Preview 0x0001ee3c 0x1000 + 122428

    Thread 1:
    0 libSystem.B.dylib 0x9000b208 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b15c mach_msg + 60
    2 com.unsanity.ape 0xc0002544 _apeinternal + 3236 (icplusplus.c:27)
    3 com.unsanity.ape 0xc0001330 _apeagent + 64 (icplusplus.c:27)
    4 libSystem.B.dylib 0x9002b200 pthreadbody + 96

    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x00000000928f9620 srr1: 0x000000000202f030 vrsave: 0x0000000000000000
    cr: 0x24000422 xer: 0x0000000000000007 lr: 0x00000000928f95f8 ctr: 0x00000000928bb45c
    r0: 0x0000000000000000 r1: 0x00000000bffff860 r2: 0x00000000a28b9508 r3: 0x00000000bffff410
    r4: 0x0000000000000000 r5: 0x00000000928bad84 r6: 0x00000000bffff494 r7: 0x00000000000000ff
    r8: 0x00000000bffff480 r9: 0x0000000000307ae0 r10: 0x00000000909bd648 r11: 0x0000000024000422
    r12: 0x00000000928bb45c r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    r16: 0x0000000000326000 r17: 0x0000000000067e0c r18: 0x0000000000066650 r19: 0x0000000000066e58
    r20: 0x00000000003194c0 r21: 0x0000000000066700 r22: 0x0000000000066898 r23: 0x0000000000066e54
    r24: 0x00000000a36a40b4 r25: 0x00000000003194c0 r26: 0x0000000000067e18 r27: 0x00000000a36704e4
    r28: 0x000000000032fc20 r29: 0x00000000a28be828 r30: 0x00000000003268d0 r31: 0x00000000928f9528

    Binary Images Description:
    0x1000 - 0x61fff com.apple.Preview 2.1.0 (398) /Applications/Preview.app/Contents/MacOS/Preview
    0x8fe00000 - 0x8fe54fff dyld 44.2 /usr/lib/dyld
    0x90000000 - 0x901b3fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x9020b000 - 0x9020ffff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x90211000 - 0x90264fff com.apple.CoreText 1.0.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90291000 - 0x90342fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x90371000 - 0x906aefff com.apple.CoreGraphics 1.256.27 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x9073a000 - 0x90813fff com.apple.CoreFoundation 6.4.4 (368.25) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x9085c000 - 0x9085cfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x9085e000 - 0x90960fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x909ba000 - 0x90a3efff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90a68000 - 0x90ad6fff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90aed000 - 0x90afffff libauto.dylib /usr/lib/libauto.dylib
    0x90b06000 - 0x90dddfff com.apple.CoreServices.CarbonCore 671.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x90e43000 - 0x90ec3fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x90f0d000 - 0x90f4efff com.apple.CFNetwork 10.4.3 (129.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x90f63000 - 0x90f7bfff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
    0x90f8b000 - 0x9100cfff com.apple.SearchKit 1.0.4 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x91052000 - 0x9107bfff com.apple.Metadata 10.4.3 (121.20.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x9108c000 - 0x9109afff libz.1.dylib /usr/lib/libz.1.dylib
    0x9109d000 - 0x9125ffff com.apple.security 4.2 (24844) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x91362000 - 0x9136bfff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x91372000 - 0x91399fff com.apple.SystemConfiguration 1.8.1 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x913ac000 - 0x913b4fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x913b9000 - 0x913d9fff libmx.A.dylib /usr/lib/libmx.A.dylib
    0x913df000 - 0x913e7fff libbsm.dylib /usr/lib/libbsm.dylib
    0x913eb000 - 0x91469fff com.apple.audio.CoreAudio 3.0.1 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x914a7000 - 0x914a7fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x914a9000 - 0x914e1fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x914fc000 - 0x915c9fff com.apple.ColorSync 4.4.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x9161e000 - 0x916b1fff com.apple.print.framework.PrintCore 4.3 (172.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x916f8000 - 0x917b5fff com.apple.QD 3.8.18 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x917f3000 - 0x91851fff com.apple.HIServices 1.5.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x9187f000 - 0x918a3fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x918b7000 - 0x918dcfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
    0x918ef000 - 0x91931fff com.apple.LaunchServices 10.4.5 (168) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
    0x9194d000 - 0x91961fff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x9196f000 - 0x919a8fff com.apple.ImageIO.framework 1.4.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x919bd000 - 0x91a85fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
    0x91ad3000 - 0x91ae8fff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x91aed000 - 0x91b09fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91b0e000 - 0x91b7dfff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91b94000 - 0x91b98fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91b9a000 - 0x91bcbfff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91bcf000 - 0x91c12fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91c19000 - 0x91c32fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91c37000 - 0x91c3afff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x91c3c000 - 0x91c3cfff com.apple.Accelerate 1.1.1 (Accelerate 1.1.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x91c3e000 - 0x91d28fff com.apple.vImage 2.0 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x91d30000 - 0x91d4ffff com.apple.Accelerate.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x91dbb000 - 0x91e20fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x91e2a000 - 0x91ebcfff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x91ed6000 - 0x92466fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x924ae000 - 0x927befff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x927eb000 - 0x92877fff com.apple.DesktopServices 1.3.1 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x928b9000 - 0x92ae3fff com.apple.Foundation 6.4.2 (567.21) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92c01000 - 0x92cdffff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x92cff000 - 0x92dedfff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x92dff000 - 0x92e1dfff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92e28000 - 0x92e82fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92ea0000 - 0x92ea0fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92ea2000 - 0x92eb6fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x92ece000 - 0x92edefff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x92eea000 - 0x92efffff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x92f11000 - 0x92f98fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x92fac000 - 0x92fb7fff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x92fc1000 - 0x92feefff com.apple.openscripting 1.2.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x93008000 - 0x93018fff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x93024000 - 0x9308afff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x930bb000 - 0x9310dfff com.apple.NavigationServices 3.4.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x93139000 - 0x93156fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x93168000 - 0x93175fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x9317e000 - 0x93490fff com.apple.HIToolbox 1.4.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x935dc000 - 0x935e8fff com.apple.opengl 1.4.6 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x93659000 - 0x93659fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x9365b000 - 0x93c8efff com.apple.AppKit 6.4.3 (824.23) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x9401a000 - 0x94089fff com.apple.CoreData 50 (77) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x940c2000 - 0x9418cfff com.apple.audio.toolbox.AudioToolbox 1.4.1 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x941e0000 - 0x941e0fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x941e2000 - 0x9435afff com.apple.QuartzCore 1.4.3 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x943a4000 - 0x943e1fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x943e9000 - 0x94439fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x95d30000 - 0x95d62fff com.apple.PDFKit 1.0.1 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x97fc1000 - 0x98059fff com.apple.QuartzComposer 1.1.1 (30.1) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    0x980aa000 - 0x980aafff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x98222000 - 0x9823afff com.apple.slideshow 1.0.3 (1.0) /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
    0xc0000000 - 0xc000efff com.unsanity.ape 1.4.3 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r

    Model: PowerBook6,4, BootROM 4.8.3f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 512 MB
    Graphics: GeForce FX Go5200, GeForce FX Go5200, AGP, 64 MB
    Memory Module: DIMM0/BUILT-IN, 256 MB, built-in, built-in
    Memory Module: DIMM1/J31, 256 MB, DDR SDRAM, PC2700U-25330
    AirPort: AirPort Extreme, 402.6 (3.90.34.0.p13)
    Modem: Jump, , V.92, Version 1.0,
    Bluetooth: Version 1.6.6f22, 2 service, 0 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Parallel ATA Device: MATSHITACD-RW CW-8123,
    Parallel ATA Device: TOSHIBA MK6025GAS, 55.89 GB
    USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA
  • 2. Re: preview quits unexpectedly
    Dale Weisshaar Level 6 Level 6 (15,855 points)


    Try things in Dr.Smokes Unexpectedly Quiting link. I have others if you have no luck; post back if you want them.

    Cheers!
    DALE

  • 3. Re: preview quits unexpectedly
    bethc Level 1 Level 1 (0 points)
    not working yet - are there any other suggestions you have? (admittedly, I didn't try everything on that page... some of it seemed so hard that I would probably mess things up even worse).

    thanks so much!
  • 4. Re: preview quits unexpectedly
    MarkDouma® Level 6 Level 6 (9,845 points)
    Are you sure you're using the right version of Preview?

    The crash log shows that Preview is version 2.1.0, which I would guess is from before OS X 10.3.9. The version I have on my 10.3.9 partition is Preview 2.1.1.

    The version of Preview I have on my Tiger partition is version 3.0.3.

    Interestingly, I am able to get Preview 2.1.1 to launch successfully in Tiger. The error you're getting shows that Preview is crashing quite early in its launch, while trying to create the Main menu. Could be due to missing resources or something else that's causing it to raise an exception. This could be the result of an incompatibility between the version of the application and the frameworks it's intended to run on.

    Do you have any other partitions with older versions of Preview around, or perhaps some old "Previous Systems" folders lying around?

    Hope this helps....

    Dual 2.7 GHz PowerPC G5 w/ 2.5 GB RAM   Mac OS X (10.4.3)  
  • 5. Re: preview quits unexpectedly
    Dale Weisshaar Level 6 Level 6 (15,855 points)


    You should try everything on that page.

    Here's Gullivers version.
    a brody, another guru, offers this.
    And, lastly FJ's tips.

    Cheers!
    DALE

  • 6. Re: preview quits unexpectedly
    bethc Level 1 Level 1 (0 points)
    Thanks for this info. I checked and my preview is version 2.1.0. I don't know why this is, since assumedly I had Preview version 3 when I updated to Tiger, several months before the problem appeared. I had the version of Preview that could open PDFs in the Safari browser window. Is it possible that the application reverted to the old version somehow??
  • 7. Re: preview quits unexpectedly
    Ted -1 Level 1 Level 1 (70 points)
    preview refuses to start up on my titanium 667 with 10.3.9.

    I looked at your 'guru's pages and found:
    1. there isn't a preference for preview that could be deleted
    2. all three of your URL's go nowhere.

    any ideas that might work?
  • 8. Re: preview quits unexpectedly
    Dale Weisshaar Level 6 Level 6 (15,855 points)


    Yes,
    Apple discussions has a new system in place now, so those links don't work anymore.

    Dr.Smokes Unexpectedly Quiting link covers it for most.
    First, try using Disk Utility to repair your startup disk (hard drive) as shown in his Resolving Disk, Permission, and Cache Corruption.
    If, after all his tips, you still have problems, post back and I'll try to get the new links for those tips.

    Cheers!
    DALE