13 Replies Latest reply: Nov 29, 2010 6:04 AM by Steve Ashcroft
Steve Ashcroft Level 1 Level 1 (30 points)
I have set up my new Canon MP560 for wireless printing/scanning on my MacBook by installing the drivers needed via Apple's Software Update rather than by using the installation disc provided by Canon. All works well. However I also have an iMac running OSX 10.4.11 which I have also set up by installing the drivers but so far I have been unable to persuade to interact wirelessly with the MP560 although it works well with a USB connection. My question is exactly which driver packages I should have installed on the iMac for wireless printing/scanning.

MacBook iMac iPod Touch, Mac OS X (10.6.5)
  • PAHU Level 6 Level 6 (15,540 points)
    For Mac OS X 10.4 there are four packages you need to install. These should be included with the CD but below I have linked to the latest versions from the web.

    To add the wireless Canon printer on OS X 10.4, you need to have installed the [Canon IJ Network Tool v2.7.0|http://support-au.canon.com.au/contents/AU/EN/0200079102.html].

    With this installed you then add the printer by opening Printer Setup Utility, clicking to Add and then selecting the More Printers icon. From the drop menu you should now have Canon IJ Network. With this selected the MP560 should be visible - select it and click Add to complete the queue creation.

    One other note. The printer driver you used for 10.6 does not support 10.4 so you will need to install the [MP560 series Printer Driver v7.21.0|http://support-au.canon.com.au/contents/AU/EN/0100205902.html]

    For scanning, you need the [MP560 series Scanner Driver v15.4.1a|http://support-au.canon.com.au/contents/AU/EN/0100204302.html]. With this installed you can then use [MP Navigator EX v3.0.4|http://support-au.canon.com.au/contents/AU/EN/0200082402.html] to perform the network scanning.
  • Steve Ashcroft Level 1 Level 1 (30 points)
    Pahu, Thanks for this very helpful reply. I have installed the four packages on my iMac as you outline. However I am still left with a problem. I go into System Preferences:Print & Fax and click on the +. The MP560 does not show up. I click on More Printers and the Printer Browser shows Canon IJ Network and the message "Searching for new drivers" - but again no MP560 shows up. Any further thoughts on what may be going wrong? I should add that the connection from the iMac via USB works fine as does a wireless connection from my MacBook
  • Matt Bacon1 Level 1 Level 1 (15 points)
    After you've installed all the drivers, try resetting the printing system. Go to system preferences/print and fax, and in the pane where you'd add a new printer by pressing the + key, ctrl-click, and you should see a message asking you whether you want to reset the printing system. OK it, wait a minute or two, and try adding the printer again...

    bestest,
    M.
  • PAHU Level 6 Level 6 (15,540 points)
    If the More Printers > Canon IJ Network does not show the MP560 then I would be inclined to believe that the iMac was not connected to the same network as the MP560 and the MacBook. If you enabled file sharing on the MacBook, are you able to connect to the MacBook from the iMac?

    If you can connect from the MacBook to the iMac then try opening Safari on the iMac. If you then click the Bookmarks icon in the Bookmarks Bar you will see a Bonjour entry. Select this and the MP560 should be listed. Do you see this? If you do then it confirms that the iMac can 'see' the MP560 so the Canon IJ Network view should also show the printer.
  • PAHU Level 6 Level 6 (15,540 points)
    Hello Matt,

    The OP is using OS X 10.4.11 (Tiger). Your instruction is for 10.5 and 10.6. It does not work on 10.4. To reset the printing system on Tiger you need to use Printer Setup Utility and from its main menu you can select 'Reset Printing System'. However I doubt this will be off any help as it is not a driver issue but a network issue.

    Pahu
  • Steve Ashcroft Level 1 Level 1 (30 points)
    Thanks to all who have responded helpfully. The problem is still not solved unfortunately. Both the iMac and the MacBook are on the same network as they can connect to each other via Airport. Moreover the printer seems to show up under Network as 699Bf3000000. And Safari -Bonjour shows an entry for the printer as "Canon MP560 Series _699Bf3000000". However on clicking the Bonjour entry instead of opening a Canon Network information page Safari simply says that "Safari can’t open the page “http://699bf3000000.local./” because Safari can’t find the server “699bf3000000.local.”."

    I have gone as far as restoring my hard disk from a a back-up made prior to installing any Canon files and then re-installed the Canon files listed by Pahu. But still no luck. Any further thoughts out there?
  • PAHU Level 6 Level 6 (15,540 points)
    Your tests do show that the iMac can see the printer. What you see in Network and in Safari > Bonjour is the network address (aka MAC address) of the Canon. But selecting the link in Safari should open the MP560 web page rather than give an error message. Just to be sure that the printer is okay I would check that you can open the MP560 web page in the MacBook. If that works on 10.6 then maybe there is an issue with 10.4. I have a 10.4 drive in my MacPro. I will test later today to a Canon via wireless and report back.
  • Steve Ashcroft Level 1 Level 1 (30 points)
    Just to confirm, the MP560 web page opens as it should in 10.6 on the MacBook. I am grateful for your continuing help and will await your test of 10.4
  • PAHU Level 6 Level 6 (15,540 points)
    Hello Steve,

    Well I tested OS X 10.4.11 with a Canon MP980 connected via wireless and all worked fine. I was able to use Safari to open the home page of the printer and after adding the appropriate driver for Tiger I was able to add the printer queue. Note that prior to adding the printer driver I was still able to open Canon IJ Network and see the Canon on the wireless network, albeit with the view showing that the driver was not installed. So after installing the driver and restarting the Mac I was able to add the printer queue and print from TextEdit.

    I also tested the enabling of the internal Firewall but found this did not stop the access to the web page or the printing of a document.

    So I was not able to recreate your symptom. I wonder if you have some software installed on the iMac that could be stopping the printer from appearing in the Canon IJ Network view and stopping the web page from opening.
  • Steve Ashcroft Level 1 Level 1 (30 points)
    Many thanks, Pahu, for testing this for me. It seems clear from what you say that there is some anomaly with my iMac that is preventing the wireless connection from working. I am wondering if the problem could lie with how my wireless network is set up. I connect to the internet using a USB mobile broadband connected to my MacBook. I then share this connection by switching on Internet Sharing which creates a network from my MacBook. In other words I am not using an Airport Express or other router, just the Airport built in to the MacBook. Do you think that this could be the source of my difficulty in getting the iMac to see the printer wirelessly?
  • PAHU Level 6 Level 6 (15,540 points)
    Steve Ashcroft wrote:
    In other words I am not using an Airport Express or other router, just the Airport built in to the MacBook. Do you think that this could be the source of my difficulty in getting the iMac to see the printer wirelessly?

    The Canon wireless printers support infrastructure mode. This is where you have a wireless access point (router) between the Mac and the printer. They do not support ad-hoc mode, where the printer connects directly to the Mac via wireless without there being a wireless access point in between.

    However in previous testing I found that the Internet Sharing function of OS X 10.5 & 10.6 (and possibly earlier but I never tested it) turns the Mac into a wireless access point of some sort allowing the Canon printer to connect to the Mac via wireless. But with my testing I only ever checked that another Mac running the same version of OS X could connect to the wireless printer via the Internet Sharing Mac. Given the symptom you are having then I would assume that there is something blocking the Canon BJNP and Apple Bonjour protocols between the printer and the Tiger iMac and this blocking is most likely something within the SL MBP.

    Now that you have detailed your network setup I can simulate your environment in my lab tomorrow and report back. In the meantime, if you were to connect the printer via USB to the MBP and enable printer sharing, are you able to 'see' and add the printer queue? The shared printer should be visible by selecting the Default view on the Tiger iMac when you add the printer.
  • Steve Ashcroft Level 1 Level 1 (30 points)
    PAHU wrote:
    Now that you have detailed your network setup I can simulate your environment in my lab tomorrow and report back. In the meantime, if you were to connect the printer via USB to the MBP and enable printer sharing, are you able to 'see' and add the printer queue? The shared printer should be visible by selecting the Default view on the Tiger iMac when you add the printer.


    Yes, shared printers connected by USB to the MacBook are accessible by the iMac over the Internet Sharing network. Moreover if I enable sharing on the MacBook for the wireless connection that the MacBook has to the MP560 this is also visible and accessible for the iMac. I'll be very interested to hear the results of your further testing.
    Steve
  • Steve Ashcroft Level 1 Level 1 (30 points)
    Hi Pahu

    I think that a combination of your last post and a little further experimentation here means that we have the answer to the problem. It seems that an 'Internet Sharing' network allows only the computer creating the network to access the printer wirelessly. I have confirmed this by stopping Internet Sharing on my MacBook. I then connected an Airport Express to my MacBook via an Ethernet cable. I then set up a network on the Airport Express (in fact one was already set up from earlier use) and connected the printer to this network. I also activated Internet Sharing from my mobile broadband modem via Ethernet. Now both the MacBook and the iMac can access the internet and most importantly both can access the MP560 wirelessly.
    Thanks again for all your helpful suggestions.
    Steve