iPod no longer syncing

Question

Level 1

0 points

iPod no longer syncing

Hello!

I recently sent my iPod away to be fixed (side button broke off). Apple said it "could not reproduce my problem" and mailed me my original product back - after installing the latest OS (it says 4.1). Now I have a broken iPod that won't even sync with my computer (I'm running a Macbook with OS X 10.4.11). I'm wondering if there is anything I can do to make my iPod work with my Mac or if I need to update my entire OS.

If I do need to update my computer, will I lose all previous information/files?

Thank you in advance!

Macbook, Mac OS X (10.4.11)

Posted on Nov 26, 2010 11:53 AM

Reply

Answer 1

lllaass

Level 10

210,411 points

Nov 26, 2010 4:06 PM in response to Jewelia606

A Mac need at least 10.5.8 to sync with an iPod with iOS 4.1 or later (may 4.0 too). You can call Apple and order 10.5.8 for about $130 (it is not listed in the Apple Store). You can also try eBay or Craig's List too.

Reply

Answer 2

Jewelia606 Author

Level 1

0 points

Nov 30, 2010 10:53 PM in response to lllaass

First of all, thank you for your help, it's much appreciated.

Is there any way to reinstall the old firmware/software? I have a Macbook (circa 2007/2008) that's on it's last legs (fan going, battery gone, case cracked) and if the update is going to cost that much, then I think I'd be better off just getting a new computer.

However, I've unfortunately discovered another problem. I went to try to surf the web on my iPod (after not having touched it for a few days - no running apps, nothing) and the battery was deader than a doornail.

I'm beginning to wonder if I should have sent it away at all!

Reply

Answer 3

Dec 1, 2010 12:50 AM in response to Jewelia606

Jewelia606 wrote:
...Is there any way to reinstall the old firmware/software? ...

You can make an appointment at Genius Bar and tell them the last assistance had installed an upgrade you can't have because your system doesn't support it, so you want back the firmware still supported by your system. Provide proof of last assistance done.

Reply