3 Replies Latest reply: Dec 1, 2010 12:50 AM by Andrea Rimicci
Jewelia606 Level 1 (0 points)

I recently sent my iPod away to be fixed (side button broke off). Apple said it "could not reproduce my problem" and mailed me my original product back - after installing the latest OS (it says 4.1). Now I have a broken iPod that won't even sync with my computer (I'm running a Macbook with OS X 10.4.11). I'm wondering if there is anything I can do to make my iPod work with my Mac or if I need to update my entire OS.

If I do need to update my computer, will I lose all previous information/files?

Thank you in advance!

Macbook, Mac OS X (10.4.11)
  • lllaass Level 10 (172,240 points)
    A Mac need at least 10.5.8 to sync with an iPod with iOS 4.1 or later (may 4.0 too). You can call Apple and order 10.5.8 for about $130 (it is not listed in the Apple Store). You can also try eBay or Craig's List too.
  • Jewelia606 Level 1 (0 points)
    First of all, thank you for your help, it's much appreciated.

    Is there any way to reinstall the old firmware/software? I have a Macbook (circa 2007/2008) that's on it's last legs (fan going, battery gone, case cracked) and if the update is going to cost that much, then I think I'd be better off just getting a new computer.

    However, I've unfortunately discovered another problem. I went to try to surf the web on my iPod (after not having touched it for a few days - no running apps, nothing) and the battery was deader than a doornail.

    I'm beginning to wonder if I should have sent it away at all!
  • Andrea Rimicci Level 1 (120 points)
    Jewelia606 wrote:
    ...Is there any way to reinstall the old firmware/software? ...

    You can make an appointment at Genius Bar and tell them the last assistance had installed an upgrade you can't have because your system doesn't support it, so you want back the firmware still supported by your system. Provide proof of last assistance done.