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FaceTime Beta: Unable to verify email because it is already in use.

20221 Views 10 Replies Latest reply: Nov 25, 2011 10:09 PM by DocJekl RSS
Rob Bally Level 1 Level 1 (45 points)
Currently Being Moderated
Nov 27, 2010 2:33 AM
Just installed FaceTime Beta (0.9) on my Macbook Pro, using my existing Apple id and got the message "+Unable to verify email because it is already in use.+"

I just realized my AppleID is my email address because Apple's own convention. When I entered an other address registration succeeded.

So one needs 2 addresses.
Mac Pro, Mac Mini, MacBook Pro, Mac OS X (10.6.4), Fritzbox 7270 / OSX server 10.6.4
  • EZ Jim Level 7 Level 7 (21,260 points)
    Hello Rob.

    Your topic is identified as a question, but I do not see a question posted.

    If your topic is not a question, try changing it or marking it "Answered."

    If you have a question, please ask it in different words and we will try to help.





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • EZ Jim Level 7 Level 7 (21,260 points)
    Rob Bally wrote:
    Ok, I will give it a second try.


    Thanks Rob.

    That was helpful.



    My question is: how do I register FaceTime with my primary email address, as it continues to fail registration.


    Having been informed your "primary email address... continues to fail registration", I don't know any way you will be able to use it to "register FaceTime."

    Try a different email address. If need be, create a separate iD that you will use only to activate FaceTime.



    Maybe the answer is: check primary address is verified in my Apple ID at https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/


    You may be right.



    That shows my primary address is used in verification of another account. But I am sure all my apple id's are not verified until today.

    So my next question is: how can my primary address have been verified for another account? How do I found that account.


    I do not know the answer to that question, and I don't think the answer would help you.

    Even if you knew how it was verified, you would still not be able to use it for FaceTime activation or your caller iD because the database has recorded it as already having been used for a different account.

    Unless you get a better suggestion, use a different email address with FaceTime.





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • plinck Level 1 Level 1 (0 points)
    We just had this same issue when my son got a new iPod. Currently, he has a main apple ID and under that he had an alternate email address (@me.com) that he uses for facetime. When he tried to sign into facetime on his new iPod he got that same message - email already in use.

    We went out to his apple id account and deleted the (@me.com) secondary email address from that account and then re-did the facetime stuff and it worked. Facetime sent a verification email that we had to process as well. Note that when you process the email verification, you log in as that email (not the primary apple id email). It is a bit confusing.

    Apparently, facetime wants to create a NEW apple id (or secondary email address) so you have to delete it and then it adds it back. It isnt smart enough to use the one that is there on your account I guess.

    I dont know if this is you specific issue, but that worked for us.
    MAC PowerBook, Mac OS X (10.4.3)
  • Anon99999 Calculating status...
    Wow, EZ Jim, you a certainly very helpful in all of your posts...
    NOYB, iOS 4, NA
  • EZ Jim Level 7 Level 7 (21,260 points)
    Anon99999 wrote:
    Wow, EZ Jim, you a certainly very helpful in all of your posts...


    Thanks for the kind words.





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5)
    MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11)
    iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • marcuz421 Calculating status...
    I also had the same problem. I purchased AppleCare and called in the issue. I was told the "FaceTime is not an Apple product and so they don't support it". So much for AppleCare. They said that your Apple ID and your AppleID@me.com are one in the same, so that when you try to verify using your AppleID@me.com address it thinks it's already in use because your Apple ID exists in the verification db. To get around this I added a new email address to my Apple ID, then entered that address after logging into Facetime. If the above statement about the Apple ID and the Apple ID @me.com being the same is true, then, theoretically, people should be able to find me in Facetime using just my Apple ID, we'll see.
    Mac Book Pro, Mac OS X (10.6.6)
  • fizzylemon Calculating status...

    I had to set up an entirely different apple ID...and then it worked!

  • DocJekl Level 1 Level 1 (5 points)

    I'm going to be moving all my contacts, calandars and mail to a new iCloud me.com address, so that none of my personal info will be in the mac.com account that the family shares as an iTunes store account.  I tried to set up iMessage on my iPad with my newer me.com address, but the error message said:

     

    "iMessage Activation - Unable to verify email because it is already in use."

     

    It turns out I was using the me.com address as a secondary address in my original mac.com account, along with my hotmail address and one other.  I deleted the me.com from being a secondary email on the mac.com account, and it instantly became available for using with iMessage and facetime on my iPad. 

     

    Problem solved!

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