Sprint Smartview

Having the same problem. Bumping this so we might get an answer. I just changed MacBooks. Worked on my old system, but can't get the install to complete on the new.

ever get this fixed. had to migrate to a new laptop tonight and now my smartview is erroring out just like yours. called sprint and they said go to a repair store. i'm confident the repair store will be a huge waste of time.

got it working. went through my entire file system and removed every instance of anything sprint or sierra. plus i found a network adapter plist file someplace that had an entry for wimax so i removed that entry. not sure what exactly fixed it but now it works.

After using the Migration Assistant to move my account from one machine running Snow Leopard to another I was greeted by the same error message others have reported. I ran the installer; no change. Uninstalled and reinstalled; no change.

I found that the Sierra SWoCMon application (whatever the stink that is) logs to /Library/Logs/SierraSWoCMon.log. That log, for me, contains a number of message which I believe are germane to the problem. They begin with:

"<Warning>: 3891612 (CGSLookupServerRootPort) Untrusted apps are not allowed to connect to or launch Window Server before login.

This bit of the reference library looks to be relevant: http://developer.apple.com/library/mac/#technotes/tn2005/tn2083.html#SECPRELOGIN ANDTRUST

Mac internals are not my area of expertise, though I guess thats about to change. I do not have the time at hand to dig into this yet tonight, but Ill see what I can figure out in the next couple of days.

OK, managed to solve the problem for me.

Turns out the above warning in the log created by Sierra is a red herring. I see the exact same set of complaints from the same application on the machine where everything is working fine. In deperation I went to the place I really should have looked in the first place /var/log/system.log. (Ill flog myself on my own time) Lo and behold:

Sprint SmartView[502]: SERIOUS WARNING : SERIOUS WARNING : RW permissions bad on directory '/Library/Application Support/Sprint SmartView'
Sprint SmartView[502]: SERIOUS WARNING : Aborting (Installer was not run or shared folder missing attributes)... (20)

So I asks myself, I asks, "what is different here?" I have a look at the permissions on '/Library/Application Support/Sprint SmartView' on the busticated machine using ls -al:

drwxr-xr-x 4 root admin 136 Dec 15 13:40 Sprint SmartView

I look at the same permissions on the happy machine:

drwxrwxrwx 8 root admin 272 Dec 16 07:57 Sprint SmartView

Well wadaya know?

So lets fiddle with the perms and let anyone do whatever the heck they want to in there.

sudo chmod 777 '/Library/Application Support/Sprint SmartView'

drwxrwxrwx 8 root admin 272 Dec 16 08:15 Sprint SmartView

Bing! Everything works just fine for me. I post this updated from the formerly busted machine via Sprints much vaunted 4G network.

WILD GUESS WARNING: Maybe the permissions on the '/Library/Application Support/Sprint SmartView' get bunged up durring the migration and the installer is too brain-dead to detect it?

Hope that helps the rest of you.

Wow! Fascinating result.

Not being a user of the terminal, I wonder if you had repaired Permissions from Disk Utility if it would have the same effect? Is that not what the sudo instruction commands??

On an entirely different topic (other than Sprint's tech support is non-existent for MBA) how do you rate the service v. cost of the Sprint network?

Thanks for the reply!

+Oh, so this has something to do with 4G connectivity. Is that something people can enable on a MacBook Air and get mobile internet?+
Sly