Message 23 Error another user

Question

Level 1

0 points

Message 23 Error another user

Recently purchased another Leap Frog toy, when trying to hook up received this error and now none of our leap toys work/connect to the computer. Used to work fine, will not recognize them now. Have tried to delete all previous applications and start new, but nothing works. There is only 1 user on my computer. Receive this error:

Another user is running the LeapFrog Connect Application on this computer. Please have the other user log onto the computer and close the LeapFrog Connect Application before opening it again. [Message 23]

Help!! thanks

MacBook, Mac OS X (10.5.8)

Posted on Nov 27, 2010 5:08 AM

Reply

Answer 1

Dec 5, 2010 9:03 AM in response to blondeshoppr

Did you figure it out? I have same isue and no idea how to proceed.

Reply

Answer 2

bbulmer

Level 1

10 points

Dec 19, 2010 4:51 PM in response to glusmanpennock

Same issue. Working on it, hopefully will figure it out and report back soon.

Reply

Answer 3

bbulmer

Level 1

10 points

Dec 19, 2010 5:30 PM in response to bbulmer

Well, got mine resolved.
Removed the folder: (Main Hard Drive)\Library\Application Support\LeapFrog\LeapFrog Connect\Cache
And Files:
(Main Hard Drive)\Library\Application Support\LeapFrog\LeapFrog Connect\LeapFrogConnect.pid
(Main Hard Drive)\Library\Application Support\LeapFrog\LeapFrog Connect\Monitor.pid

All is well, and I did not have to re-detect the device or anything. I can't guarantee your results though as I only have a Tag Reader Pen.

Also, I had no choice, I had to install flash. I don't know if you both were in the same boat or not, but I choose not to keep flash installed. Luckily you can install flash, and then uninstall after using the LeapFrog Connect App.
Install can be through LeapFrogConnect, Uninstall from your utilities folder: Adobe Flash Player Install Manager

Reply

Answer 4

Dec 21, 2010 12:50 PM in response to blondeshoppr

Ah! That worked for me. Thanks for the solution!

Reply

Answer 5

Dec 21, 2010 2:00 PM in response to bbulmer

Thank you so much! This worked (where the instructions from Leap Frog did not). Muchas muchas gracias!

Reply

Answer 6

Dec 26, 2010 9:49 AM in response to bbulmer

Did you have any problems installing the flash player. I keep getting an error message saying- Can't open 'PPC>errlog' to append printout message (file 1/0 error -43). I installed the flash player on my computer but it won't recognize this when I start up leapfrog connect.

They are some great toys but really sorry tech support.

Reply

Answer 7

Dec 26, 2010 11:44 AM in response to btandjkeb

I didn't have any Flash issues, guess mine was already the right version? Good luck with that part.

Reply

Answer 8

Jan 1, 2011 9:58 AM in response to btandjkeb

I am having same problem with FlipShare video!!! It worked fine, but suddenly started this error message. FlipShare can't figure it out and says contact Mac. If anyone has any ideas, let me know.
thanks Andrea

Reply

Answer 9

Feb 10, 2011 4:32 PM in response to AndreaFin miami

To remove the Message 23 error, I just trashed the file "LeapFrogConnect.pid" that was located in "/Library/Application Support/LeapFrog" and it started right up.

Reply