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iMac Shut Off - Won't Turn Back On (Fully)

2079 Views 2 Replies Latest reply: Nov 27, 2010 11:05 AM by Paul_31 RSS
Jonathan Glover Calculating status...
Currently Being Moderated
Nov 27, 2010 10:40 AM
So, last night I was using my last-iteration iMac and it randomly shut off. I tried to power it back on... and it wouldn't. I then felt the back of the case and it was very hot. I figured it was an overheating issue, but now it won't turn back on. When I hold down the power button, it begins to start up and I can hear it "clicking" then it shuts down. It restarts itself, and I can hear a very low hum. Something is running inside of it, and the disc drive will spin if I put a disc in, but it's not turning on fully. I tried several different troubleshooting techniques with the main problem being nothing will appear on the monitor so a few of them are out of reach. I also tried booting to the boot disc and, again, nothing will appear on the screen. I did the one power reset which caused my fans to blow loudly and I had to, again, fix that, but... yeah. It starts up, shuts itself off, starts back up and something works but I can't tell what is whirring in there. The computer is only about six months old, but I didn't take out the Apple Care so I'm extremely frustrated, as it is well-cared for and this issue seems extremely random. Thanks in advance to anyone that can provide help.

Message was edited by: Jonathan Glover
  • Richard Segedi Level 4 Level 4 (1,025 points)
    Currently Being Moderated
    Nov 27, 2010 10:49 AM (in response to Jonathan Glover)
    Hi Jonathan

    Your iMac is warranteed for the first year so you are covered. Applecare extends that to three years but in your case you didn't need to buy it to cover this issue. Call apple and make an appointment to bring it in.

    24" Intel Core 2 duo iMac 2.8 GHz, 4GB RAM, Mac OS X (10.6.5), 4 old Macs including an original 128k Mac running System 1.1
  • Paul_31 Level 6 Level 6 (12,165 points)
    Currently Being Moderated
    Nov 27, 2010 11:05 AM (in response to Jonathan Glover)
    ...and you can also buy AppleCare at any time during the first year, extending your cover by an additional two years.
    Well worth the money if you can stretch to it. But as Rick says, if it's only 6 months old you're covered.
    iMac 27" 3.33Ghz, 8gb RAM; iMac 24" 2.66Ghz, 4gb RAM, Mac OS X (10.6.5), iBook G4; iPod Touch 4th Gen + various other stuff


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