The on/off button does not work on my iPhone 4?

Question

Level 1

4 points

The on/off button does not work on my iPhone 4?

The button at the top (sleep/ wake/ on/ off) is no longer working properly. Everytime I press it I have to press it fairly hard to get it to work. It feels loose in its casing and has been gradually getting worse over a period of 2 weekds. Do I have to return it to Apple? Is there a cheap, home fix? And would Apple send it back to me, saying it was my fault, when it wasn't?
Thanks a lot! : )

iPhone 4, iOS 4, Got in September '10.

Posted on Nov 27, 2010 10:52 AM

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Answer 1

roaminggnome

Level 10

106,365 points

Nov 27, 2010 10:55 AM in response to PHXSuns

Make an appointment at the genius bar or contact Apple Support to arrange for a replacement.

There is no way for us to know what Apple will do.

If you did not damage the iphone, and it is defective, then they will replace.

Apple has excellent customer service in my experience and in survey results.

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Answer 2

adnixon

Level 1

144 points

Nov 27, 2010 11:02 AM in response to PHXSuns

I have had an excellent experience with Apple when they replaced a 3G with a cracked case.

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Answer 3

dankton12

Level 1

143 points

Nov 27, 2010 11:15 AM in response to adnixon

I would endorse the aboe two comments.

I had a 3GS out of warranty that after updating to ios4.2 started rebooting during calls. An appointment with an Apple Genius where I demonstrated the problem saw me walk our with a replacement phone free of charge.

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