5 Replies Latest reply: Nov 30, 2010 8:05 PM by Katrina S.
superflysamurai Level 1 Level 1
and this in turn resets all my iTunes preferences to default. In fact it restarts a total new itunes!
if i move the file back into the itunes folder and replace the new cache file the itunes is fine. This happens at random many times and is getting very annoying now.
does anyone have any ideas on how to fix this please?

appdata - local - apple computer - from here you have 4 folders, itunes, quick time, safari, sync notifier

my itunes cache file moves to there, so i have to put it back into the itunes folder!

hope some one can help! thanks!

junk, Windows Vista, junk
  • Chris CA Level 9 Level 9
    What is iTunes cache file and why are you moving it?
    app data - local - apple computer - from here you have 4 folders, itunes, quick time, safari, sync notifier

    You should not be moving any of these files.

    What exactly are you trying to accomplish?
  • Katrina S. Level 7 Level 7
    Paths to those files are obviously hard-coded into itunes. Quit trying to change them - apple programmers have decided you can't.
  • superflysamurai Level 1 Level 1
    quite alot of the time when i open itunes, a brand new itunes opens. The "welcome to itunes page opens" and the itunes tutorial page opens, fortunatly all my music and videos are all still there, but all my settings are back to default. when i sort them back to how i have them and sync my iphone it says "this iphone is synced with another itunes".
    if i then close itunes and reopen it again straight away, a fresh brand new itunes opens again!

    if before i close itunes i check that the cache file is still in the itunes folder then the next time i open itunes all is ok.
    if the cache file is outside the itunes folder then a fresh new itunes opens!
  • sugarbear7 Level 1 Level 1
    I'm having the same issue. I don't know about cache files but, sometimes when I open iTunes it behaves as if it were a clean install. I'm trying to get to the bottom of it.
  • Katrina S. Level 7 Level 7
    sugarbear, yours is a different issue. Other posters in this thread sil have their music in their libraries. They just keep getting asked the setup questions.

    If removing the preference files does not fix it (http://discussions.apple.com/thread.jspa?threadID=2358465)

    then it is a permissions problem in windows that the preference files are not being saved.
    WIndows 7 has oddly changed permissions on folders I didn't expect it to. It can do that in Vista, too.
    Try taking full control & ownership over the entire Music folder and all its subfolders.
    I'd do the same thing with your user preferences folders.
    C:\Users\username\AppData\Local\Apple Computer\iTunes
    C:\Users\username\AppData\Roaming\Apple Computer\iTunes

    This webpage shows the steps I'm talking about
    http://helpdeskgeek.com/windows-7/windows-7-how-to-delete-files-protected-by-tru stedinstaller/