3154 Views 5 Replies Latest reply: Nov 30, 2010 8:05 PM by Katrina S.
quite alot of the time when i open itunes, a brand new itunes opens. The "welcome to itunes page opens" and the itunes tutorial page opens, fortunatly all my music and videos are all still there, but all my settings are back to default. when i sort them back to how i have them and sync my iphone it says "this iphone is synced with another itunes".
if i then close itunes and reopen it again straight away, a fresh brand new itunes opens again!
if before i close itunes i check that the cache file is still in the itunes folder then the next time i open itunes all is ok.
if the cache file is outside the itunes folder then a fresh new itunes opens!
sugarbear, yours is a different issue. Other posters in this thread sil have their music in their libraries. They just keep getting asked the setup questions.
If removing the preference files does not fix it (http://discussions.apple.com/thread.jspa?threadID=2358465)
then it is a permissions problem in windows that the preference files are not being saved.
WIndows 7 has oddly changed permissions on folders I didn't expect it to. It can do that in Vista, too.
Try taking full control & ownership over the entire Music folder and all its subfolders.
I'd do the same thing with your user preferences folders.
This webpage shows the steps I'm talking about