WiFi Issues With MacBook Air

I am about two weeks in to my new Macbook Air and love it except for the wifi. I have had five or six other Mac laptops in the past five years including the original air. I can confirm that there are some wifi issues with the Macbook Air. Based on the messages posted here and my experience here is where I am. I think if it is a "N" network it seems to work fine. I have never had an issue with my Airport Extreme at my house or my Dad's Linksys at his house which is also an N. This also I think resolves the "is it an ISP" issue, since they are distinctly different ISP's and these both work perfectly.

My problems are on non-N's it seems. I travel a lot so I hit a lot of guest networks which are almost always "g". These networks I can generally find and attach to them but not get a consistent internet connection. With these networks I have found that turning the airport on/off and refreshing the IP address does not work. Again I can connect to the browser, in most cases get what appears to be a valid IP but not gain any internet access. I have found that a power down and reboot AFTER attaching to the network (but not getting the internet connection) will then give me a steady and consistent connection.

I need to do some more testing and I guess traveling to pin down some of these things but I wanted to share what I have found thus far, but I definitely think there is a problem with the wifi on the new MacBook Air's.

Thanks,

Macbook Pro and iMac 27" and iPad and iPhone and MacBook Air 2010, Mac OS X (10.6.5)

Posted on Nov 28, 2010 6:10 AM

Reply
948 replies

Aug 18, 2011 6:31 AM in response to gcrump

Hi friends - I updated my MBA and have had no problems at home since, but I took it to work with me yesterday and was unable to connect reliably to a Netgear 802.11g wireless router that we use to connect contractors and a wireless workgroup printer. I'm still hopeful for a solution and not sure what the statute of limitations is on returns, but there's so much else to like about the MBA that I'll probably keep it anyway and just not put myself in any situations where it's critical that I be able to connect wirelessly.


Not sure how this screenshot will turn out, but thought it might be of interest as well...

User uploaded file

Nov 27, 2011 7:45 AM in response to gcrump

Just want to add my name to the list of unhappy campers in case Apple is actually listening to this thread. This is the message that greets me every time I open the lid of my MBA 11" upon arriving home from work (where we have the newest model Airport Extreme base station). At home I have an older AP Extreme running N-mode that works fine with every other Mac and iOS device in the house, but my MBA will not connect automatically. Instead I have to manually choose the access point from the Airport menu every time (it always fails when selected from the pop-up dialog box).


User uploaded file

Dec 27, 2011 9:49 PM in response to gcrump

Well, after getting more and more pi$$ed off I went and downloaded the developer beta of 10.7.3 ...the 11D24 Delta version. Everything works fine on the computer and I am currently running 10.7.3 -User uploaded file- but alas, my wifi STILL disconnects when waking up from sleep. I have a feeling there's going to be a lot of unhappy customers if the released version of 10.7.3 offers the same non-fix. Here's hoping though. Here's a link for the beta (click) if anyone's interested.

Jan 23, 2012 12:21 AM in response to lostintrns

Извините друзья, но писать будем на родном. Имеем MacBook Air '2011. Периодически наотрез отказывается подключаться к домашней сетке, настроенной на работу в режиме "N-only". В поисках причин обнаружил, что карта периодически забывает, что поддерживает этот режим. О чём рапортует в "About this Mac"

User uploaded file

Иногда помогает сброс параметров SMC и на некоторое время всё нормализуется

User uploaded file

А вопрос собственно в следующем: деффект системный или железный? Если кривой драйвер как с этим бороться?

Jan 4, 2013 12:15 PM in response to gcrump

i had the same problem with my macbook air I bought last August.

At home it would drop the connection or gets incredibly slow while my PCs and mobile devices (iphone, android phone, ipad, android tablet) are working just fine.


But a call to the tech dept. at my broadband carrier (Virginmedia UK) solved the problem.

The guy said that the problem is the interference my macbook is getting in the environment and suggested to change the broadcast channel on my router settings.


I logged in to my router setting through my browser (when you do this, you want to connect to router through a wire, because wireless connection may get dropped during the setting and then it's a bad news)


Originally my channel was set to auto, but the tech guy said I should test from 1 and see if the problem goes away and if not then move on the 2...etc.

I set it to 1 and the problem is gone!


I don't if this is The solution but sure it would be for some people.


Good luck!


User uploaded file

Jun 22, 2013 3:38 AM in response to gcrump

So I practically need this open if I want my internet connection to stay stable:


User uploaded file

Once I competely exit from it, my connection drops. This is such a pain the ***. I've even tried changing WiFi Channels, resetting all my internet settings, router settings, pretty much everything mentioned above and in other threads too.


I'm not going to lie, but I'm not sure what my router is. I've accessed the router but I can't find what Ghz it is too...

Dec 16, 2010 6:32 PM in response to ianjohn27

Just a helpful tip(s) for some of you. Don't rely on Public Wifi networks to troubleshoot wireless networking issues.

Also, check out these articles:

WEP is weak. If you show connected to a WEP network with a 169.XX IP address then: http://support.apple.com/kb/HT1344?viewlocale=en_US

If you have some slower than expected speeds and it's not related to distance, wireless interference, or being on a public network then:
http://support.apple.com/kb/TS3361

Dec 19, 2010 11:49 PM in response to gcrump

I've been having trouble with my work network. Basically it is a dual band network, with N and G, both listed under the same network SSID.

With 10.6.4 it would behave as follows on both my Macbook Pro 17" 2.4GHz and MacBook Air 2010 13":
• Connection would be randomly either the N or G network
• If connected via G, it won't get an IP address immediately, and the internet wont work. It does eventually get an IP address, but no net still.
• If connected via N, it works fine and stays connected.
• If connected via G, I turn airport on and off until it connects with N.

With 10.6.5 for the 17" it would behave the same as above EXCEPT it would:
• Randomly drop from N to G after a few minutes, and thus the net would cut out.

I haven't dared upgrade the Air to 10.6.5, as I suspect the same problem will happen. With 10.6.4 it stays conencted using N.

iPads and iPhones that connect to G don't have any problems. Another 15" recent MBP laptop in the office also has the same problem, I suggest he doesn't upgrade to 10.6.5.

Now this could be a problem with our office network (I can't change settings on the base station to test) but it sounds like others on the intrnet are having the same issue. There is no workaround that I know of other than, don't upgrade to 10.6.5.
To discover if you're using N or G, hold option and click on the airport indicator in the menu bar.

I added more details on the main discussion about 10.6.5 wifi issues here:
http://discussions.apple.com/message.jspa?messageID=12598357

Message was edited by: ipearx

Mar 23, 2011 2:39 PM in response to gcrump

Have anyone found a solution to this? I have a 13" MBA (late 2010) model and are running mac os x 10.6.7, I have the problem on my home wifi. I suddenly loose internet/network connection, but it still say that im connected to the wireless network. I turn the airport off and on again and it works.. for a couple of minutes. Its terrible!

I might add that I have a D-link dir 300 router (only 802.11g)
Have already made a post on this in this thread: http://discussions.apple.com/message.jspa?messageID=13274186#13274186

Aug 11, 2011 9:22 PM in response to jebaxter

I'm having very serious issues with WiFi on my MacBook Air 13" i7, a replacement from the MacBook Air 13" i5 that I bought three weeks ago. Both had this WiFi issue. I've been detailing it on this thread:


https://discussions.apple.com/thread/3253568


Sounds very similar to what everyone is describing. It seems to me that it is a combination of the Air's hardware + Lion + authentication. I have detailed my testing with various machines, routers, configurations, OSes, etc. on the thread I reference, but essentially, the only affected machine I've had is the Air running Lion (i.e., a late 2009 MacBook Pro running Lion is NOT affected; various machines running Snow Leopard, iOS, Xboxes, etc., also not).


I'm presently reading through this thread, but just ever so thankful to FINALLY hear others talking about this issue. It's been maddening and it has had me dead in the water as far as working is concerned. I've spent probably 20+ hours troubleshooting this. Ridiculous.

Aug 17, 2011 11:49 AM in response to cschubert

cschubert wrote:


Yes, I think it's also better..


BUT..


If you have turned on Bluetooth (for my keyboard and mouse as well as iphone tethering) the wifi connection can't be established - for example when the macbook air comes up from a standby - if I open the macbook.

there is a timeout in selecting the already known wifi network.

After 20 seconds for example, I could choose the network and it connects - all is fine then till the next wakeup.


If I disable bluetooth, close the lid, open it to wake the macbook, the wifi network connects just im time.

no timeout, no issues - but then is no bluetooth enabled.. soo bad..


Is there someone out there with the same issue - is my new air defective, or is this a lion issue with the new air?


regards,

Christian


The issue of a known network timing out at the first try, then connecting seamlessly the 2nd, is happening to me, as well (public WiFi network, no security protocols enabled). This is in addition to the major issues I have documented on this thread. Well, I can't post the link in the traditional way because my network connection is timing out, so here it is: https://discussions.apple.com/thread/3253568?answerId=15917757022#15917757022 .

Aug 29, 2011 4:30 PM in response to sheilafrommarco island

sheilafrommarco island wrote:


I spent several hours with Apple care with the intermittent and time out issues -- they had me buy a new airport express to try as they said there is some kind of "loop" in my system. I need to set an appointment with Apple care to set it according to their instructions -- will let you know if it works. 10.7.1 did not fix it, and disabling BT did not fix it. As a last resort we will have to connect the "old-fashioned way" to get back to work as this is taking lots of time....

Sheila, I can confirm that using an Airport Express and/or Airport Extreme does NOT fix the problem. My home network has been reconfigured no fewer than three times, and I have tested no fewer than three wireless routers, all of which is detailed here, if you'd like to reference it when the Apple Store employees are suggesting you buy more Apple hardware to fix this problem: https://discussions.apple.com/thread/3253568 . I am currently using an Airport Express N, and the problem is not resolved. Thanks for posting this.

Oct 13, 2011 9:50 AM in response to gcrump

I purchased a new MacBook Air with OSX 10.7.1 at the end of July. When I unboxed it at home I couldn't get a wifi connection. Once every three days it works, for about an hour. Then I lose the connection again. Sometimes it shows full strength on the wifi icon but nothing happens, sometimes I get contiuous popups complaining about a connection timeout, but mostly I have the wifi icon with an "!" in the middle of it.


It's not on all networks. In a coffe shop I got wifi, as well as at the house of my brother. Still. It's not just at my home the problem occurs and it's quite annoying!


My wifi is a "B-Box" installed by my IPS "Belgacom", it's a typical setup used by half the people in Belgium. My Asus and Dell notebooks, as well as my iPhone work just fine on the wifi. I never had any problems before.


For the past two month I've read all the forums and tried many proposed solutions like turning off bluetooth, downgrading the wifi driver to 10.6.8, changing the order in Network Preferences > Set Service Order so the wifi is at the top of the list, flashing the PRAM, ... Nothing helps.


Tonight I'll try the here proposed solution of setting a fixed IP on the router, but I don't like that idea too much. It doesn't really solve the issue itself, it's workaround.


I've gone to the Apple store and they had no idea what's wrong with my MacBook Air. I've gone to the FNAC store where I bought it and they don't know either. They proposed to send the machine to Apple Repair. But with it not working right out of the box, and only on certain networks, I don't see what they'll do that I haven't tried before. Aple Repair says it'll take 2-4 weeks and I can't miss my computer that long.


There's similar thread on MacBook Pro here: https://discussions.apple.com/thread/1352518?answerId=16345483022#16345483022


Anybody knows more about this by now?

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WiFi Issues With MacBook Air

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