gcrump

Q: WiFi Issues With MacBook Air

I am about two weeks in to my new Macbook Air and love it except for the wifi. I have had five or six other Mac laptops in the past five years including the original air. I can confirm that there are some wifi issues with the Macbook Air. Based on the messages posted here and my experience here is where I am. I think if it is a "N" network it seems to work fine. I have never had an issue with my Airport Extreme at my house or my Dad's Linksys at his house which is also an N. This also I think resolves the "is it an ISP" issue, since they are distinctly different ISP's and these both work perfectly.

My problems are on non-N's it seems. I travel a lot so I hit a lot of guest networks which are almost always "g". These networks I can generally find and attach to them but not get a consistent internet connection. With these networks I have found that turning the airport on/off and refreshing the IP address does not work. Again I can connect to the browser, in most cases get what appears to be a valid IP but not gain any internet access. I have found that a power down and reboot AFTER attaching to the network (but not getting the internet connection) will then give me a steady and consistent connection.

I need to do some more testing and I guess traveling to pin down some of these things but I wanted to share what I have found thus far, but I definitely think there is a problem with the wifi on the new MacBook Air's.

Thanks,

Macbook Pro and iMac 27" and iPad and iPhone and MacBook Air 2010, Mac OS X (10.6.5)

Posted on Nov 28, 2010 6:10 AM

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Q: WiFi Issues With MacBook Air

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  • by MacLuca,

    MacLuca MacLuca Apr 25, 2013 10:15 AM in response to yazidatan
    Level 1 (0 points)
    Apr 25, 2013 10:15 AM in response to yazidatan

    Yes, have updated and problems persist. Once funny thing is when I  open the airport utility I get the green light on the base station and no light for the Internet connection. However, if I go directly into the modems status page, the connection results being up.

  • by akuAtaja,

    akuAtaja akuAtaja Apr 29, 2013 8:06 AM in response to gcrump
    Level 1 (0 points)
    Apr 29, 2013 8:06 AM in response to gcrump

    Hi everyone, what eventually helped me was changing the wifi router settings – I stopped using channel 12 and above or the Auto option and forced to use channel 11 or lower. Since then no issue (home wifi network not in the menu, disconnecting, asking for password) whatsoever.

     

    It wasn't QoS, security options, signal/antenna, router firmware, too many computers on the network, mac settings, b/g/n.

     

    And this applies to Pro, Air and iPad as far as I know/have tried.

  • by Harvestar,

    Harvestar Harvestar May 11, 2013 8:34 PM in response to gcrump
    Level 1 (0 points)
    May 11, 2013 8:34 PM in response to gcrump

    Hello

     

    I've had a MBA for over 3 years and never had a problem with my wifi until just recently I started connecting it to my tv via an HDMI cable it worked fine initially but now I am having problems....

     

    The wifi works fine when it is not connected to my tv - but as soon as I plug in the HDMI cable my wifi drops out!

     

    Has anyone else had this problem and knows a fix for it?

     

    It's running Mac OS X 10.6.8

     

    Thanks :)

  • by XXGhostfrogXX,

    XXGhostfrogXX XXGhostfrogXX May 15, 2013 9:36 PM in response to NoSoundiPod
    Level 1 (0 points)
    May 15, 2013 9:36 PM in response to NoSoundiPod

    Hello World!

    I have never posted in one of these threads before and never felt the need to do so. But after MONTHS of looking for solutions to this problem in which I would constantly recieve a "Connection Timeout" with two particular networks at my house, I decided that "NoSoundiPod" deserved a Thank You. The Apple Store took my MBA for 2 weeks and got it working again for a day or two. However, your solution immediately fixed it and has yielded beautiful results. Thus, I would like to thank you and tell you that yes, your post did in fact help someone. So thank you once again and I hope someone else finds your post useful as well.

        -XXGhostfrogXX

  • by sokratov,

    sokratov sokratov May 15, 2013 11:57 PM in response to XXGhostfrogXX
    Level 1 (0 points)
    May 15, 2013 11:57 PM in response to XXGhostfrogXX

    As one of the long-term participants of the discussion want to repor that solution of NoSoundiPod unfortunately did not help me. I am not sure if my problem is the same as "Connection Timeout": MBA works perfectly well with 2.4 GHz network, but rather soon after successful connection to 5 GHz network from the same dual-bank router drops down to very low transmit rate. Can hardly check e-mails after that. Still did not find solution here or somewhere else.

  • by doubr,

    doubr doubr Jun 13, 2013 4:54 PM in response to gcrump
    Level 1 (77 points)
    Mac OS X
    Jun 13, 2013 4:54 PM in response to gcrump

    So I purchased brand new Air and I have this very same issue, however Air 2012 does not have this problem. This settings (router etc.)work/worked for these devices:

    Plenty of win notebooks

    Every smartphone

    Every single iPhone even iPhone 5 works

    MacBook Pro's

    Air 2011 model

    Air 2012 model

    Air 2013 NOT WORKING

    something is rotten dear apple.

  • by JohnWI,

    JohnWI JohnWI Jun 18, 2013 8:59 AM in response to doubr
    Level 1 (1 points)
    Jun 18, 2013 8:59 AM in response to doubr

    I've had my MBA 10 months and never had an issue connecting to the internet through my linksys router.  For the last 4 days however, I've been able to connect to wifi but have no internet access.  I have made absolutley ZERO changes to my router or my MBA other than installing the following updates (coincidentally on the same day all this started happening): iTunes 11.0.4, Evernote 5.1.4, Airport Utility 6.3, Reader Notifier 1.4.1.

     

    Also important to note is that all other devices still work as they always have and have no problem accessing the internet through wifi (laptop PC, iPhone, wifi printer.)  It's just my MBA which used to have no problem and now simply can't access the internet.  I've been all over this thread and am completely stumped.

  • by br-design.pl,

    br-design.pl br-design.pl Jun 20, 2013 2:09 PM in response to gcrump
    Level 1 (0 points)
    Jun 20, 2013 2:09 PM in response to gcrump

    In my situation update of DD-WRT firmware on router did helped.

  • by Yewe,

    Yewe Yewe Jun 21, 2013 5:34 PM in response to gcrump
    Level 1 (0 points)
    Jun 21, 2013 5:34 PM in response to gcrump

    Ok guys,

     

    I only bought my Haswell Macbook Air 2013 yesterday and I am experiecing the same problems. Although, I do have a temporary fix.. Well, it works for me.

     

    So all I do is run the WiFi diagnostics and once everything is working again (green lights), I leave the window open (minimised into the dock), and the internet just seems to work. However, once I completely exit diagnostics window, my connection drops again.

     

    Let me know if this works for you guys! (This is my first Mac computer too, what an excellent experience I'm having.)

  • by Patrick_hk,

    Patrick_hk Patrick_hk Jun 21, 2013 11:29 PM in response to Yewe
    Level 1 (0 points)
    Jun 21, 2013 11:29 PM in response to Yewe

    Hi guys

     

    i also bought my macbook air 2013 at june, and i also have same wireless connection problem, wifi is green lights and able to connect wifi router admin page through wireless but fail to connect to internet. also fail to ping google public dns, once disable and re-enable wirless will resume connection but wireless will fail again within 5 mins, i am try to keep ping google public dns for work arrond testing.

  • by doubr,

    doubr doubr Jun 22, 2013 1:22 AM in response to Patrick_hk
    Level 1 (77 points)
    Mac OS X
    Jun 22, 2013 1:22 AM in response to Patrick_hk

    I purchased TimeCapsule. It looks like b/g is not compatible as apple says.

  • by doubr,

    doubr doubr Jun 22, 2013 1:33 AM in response to doubr
    Level 1 (77 points)
    Mac OS X
    Jun 22, 2013 1:33 AM in response to doubr

    I forgot mention that new TM does not see my old router too, so problem is not only new MBA

  • by Yewe,

    Yewe Yewe Jun 22, 2013 3:38 AM in response to gcrump
    Level 1 (0 points)
    Jun 22, 2013 3:38 AM in response to gcrump

    So I practically need this open if I want my internet connection to stay stable:

     

    Screen Shot 2013-06-22 at 11.33.11.png

    Once I competely exit from it, my connection drops. This is such a pain the ***. I've even tried changing WiFi Channels, resetting all my internet settings, router settings, pretty much everything mentioned above and in other threads too.

     

    I'm not going to lie, but I'm not sure what my router is. I've accessed the router but I can't find what Ghz it is too...

  • by digital-moose,

    digital-moose digital-moose Jun 22, 2013 7:38 AM in response to Patrick_hk
    Level 1 (0 points)
    Jun 22, 2013 7:38 AM in response to Patrick_hk

    Was Apple tech support able to help you?

  • by JohnWI,

    JohnWI JohnWI Jun 22, 2013 8:32 AM in response to digital-moose
    Level 1 (1 points)
    Jun 22, 2013 8:32 AM in response to digital-moose

    I haven't called them yet because I'm past the free tech support so I was trying to figure it out on my own, which I believe I have.  For me it was a router password issue. 

     

    I previously had WEP enabled and a password to sign into my router but somehow that got reset to WEP disabled on the router.  None of my other devices had a problem going from WEP enabled password to WEP disabled no password but my MBA apparently thought something's not right here.  So I enabled the WEP security again and entered the old password and I was back on the internet.

     

    This was not the end of my problems though.  I was now able to get online but I kept getting disconnected every couple minutes or so.  I went into the keychain access utility and found my router and under the Access Control tab I selected "allow all applications to use this item" and so far (1+ day) I haven't been kicked off wifi.  Keeping my fingers crossed but hopefully this solves it and maybe helps someone else out there.

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