Previous 1 57 58 59 60 61 Next 946 Replies Latest reply: Dec 23, 2014 3:12 AM by BlueDares Go to original post Branched to a new discussion.
  • dogschool Level 1 Level 1 (0 points)

    I called Apple support 6 or 7 times with the 1st machine and even though we worked through whatever they could do it never changed. I feel like its a waste of time going through all of that again just to go nowhere. I am not the only person experiencing this problem and I do not think they have a fix for it yet.I am a bit put off by this and I guess I will jump through the hoops again tonight.....by the way-I did not respond on my new MBA-too frustrating to use....what did I expect for $1100 + dollars...

  • kmurphy541 Level 1 Level 1 (0 points)

    Interesting.  My router was already set to WPA2/WPA2 Personal, still didn't work.  However, the tech didn't even suggest adjusting router settings.

  • des325 Level 1 Level 1 (0 points)

    Since installing the patch a few weeks ago, mine is working quite well.  I am not sure what direction the Apple techs have been given, but it seems they are not suppose to admit there is a problem, so they keep trying to fix the routers, or have us tell our Internet providers to change their systems.  Seems to be the ultimate in arrogance when they put out a product and ask the world to change to work with it.

     

    Can anyone find any public comments acknowledging this problem?  (their request for people to test the patch still did not say there was a problem).

  • dogschool Level 1 Level 1 (0 points)

    Jumped through more hoops today with Apple support and my ISP...no fix yet...very annoying. I am sure this is hardware related and they are just jerking us all along. I traded my 1 day old MBA back for a new one and its exactly the same. My 17" MBP just soldiers along unnaffected by any of this. I am ready throw it in a lake.

  • Mauricio Xavier Level 1 Level 1 (0 points)

    To my point of view, sure this is hardware. I say that because the senior support agent tried a fresh reinstall from internet, and the system calculated it would take 65 hours to finish.

    I mean, no softwares, no drives, just a clean system and still problems with the wi-fi.

    Nothing else to say...

  • dogschool Level 1 Level 1 (0 points)

    I agree. I have done everything including exchanging the unit for a new one-exactly the same-they know about the issue at a high level and are hoping we all go away

  • computerconfuser Level 1 Level 1 (0 points)

    "they know about the issue at a high level and are hoping we all go away"

     

    Is this speculation or fact?  Im just curious..

  • vj1200 Level 1 Level 1 (0 points)

    This is my 1st macbook air. And yea i have the KNOWN wireless issue. This is the latest macbook air available in the apple store Model: MD760LL/A

    I am a software engineer in Test and i really really debugged this issue. Installed all the patches Apple has.

    So nothing worked and I went to Apple store to inquire about a fix for this KNOWN issue. They say its not an issue and they will have to keep the laptop to test for a few days. I was like nope.

     

    So now I goto bestbuy(this is where i got the laptop from) just to get it replaced. Bestbuy said its a known issue and replacing may not  resolve the problem since Apple has given a patch. I get it replaced regardless and boom the issue is still there. Wireless network drops and there is nothing I or APPLE can do at this time.

    So basically I pay 1100 plus for this laptop and have this wireless issue(which apple store call as a minor issue)

     

    Now i will return this laptop and go back to Windows. I heard hp and dell is doing good

  • nbar Level 5 Level 5 (6,980 points)

    Dell is the best PC brand in terms of reputability and customer service. That being said, it still doesn't hold a candle to Apple. Apple has a 1 year warranty for a reason, and allows customers to opt for an extended warranty (Applecare) for a reason. If they sold cheap hardware, this wouldn't be a great business strategy.

  • mdiorio Level 1 Level 1 (0 points)

    I'm sorry, but that is not a valid argument for buying an apple product, or a way to say they have good hardware. All laptop manufacturers offer a one year base warranty on their hardware, sometime longer. You can always buy an extended warranty, including one with accidental damage coverage and premium phone support. This doesn't mean one manufacturers hardware is better than another. Dell's products that you see on sale are lossleader products. They are priced to draw you in and hope you spend money on accessories which is where they make their money. They actually sell most of their sale products for a loss. I know this being a former corporate dell purchaser. Most of Dell's products are Ok at best. You have to spend good money to get a good dell product. HP or Acer are better for your money. Not saying that apple products are junk. I love them and their construction is excellent and far exceeds the industry norm. However they need to step up and admit there is an issue and fix it. Not just for the current model, but previous models as well.

  • des325 Level 1 Level 1 (0 points)

    Agree with mdiorio.  All the warranty in the world is pointless if they refuse to fix the problem.  HP has been great with their 1 year support that came with my laptop.  In Apple's case, because I am new to MAC, I bought the extended warranty too.  I am wondering what it would take to have Apple actually acknowledge their customers with this problem?  I have tried everything, including shaming them, but no reaction.  I never felt HP was indifferent to me as a customer, but Apple has so many disciples that I guess the rest of us really don't matter.

  • nbar Level 5 Level 5 (6,980 points)

    Okay. Wonderful. That has nothing to do with what I said. The only applicable point you made had to do with manufacturer warranties, which I accept as valid.

     

    "I love them and their construction is excellent and far exceeds the industry norm. However they need to step up and admit there is an issue and fix it. Not just for the current model, but previous models as well."

     

     

    This is a vague argument, and their warranty does address the issue. When Apple awknowledges an issue, they replace it even out of warranty (2008 MB under carriage, 2010 MBP GPU - free logicboard replacements, I could go on...)

     


  • nbar Level 5 Level 5 (6,980 points)

    "All the warranty in the world is pointless if they refuse to fix the problem. "

     

    This makes no sense. The warranty provides customers with a fix to the problem.

     

    If this is only an intermediate solution, and there is an underlying problem in the hardware development itself, then the problem will be addressed if it becomes large enough. A thread on an Apple forum does not provide adequate backing to do so.

     

    "I am wondering what it would take to have Apple actually acknowledge their customers with this problem?  I have tried everything, including shaming them, but no reaction. "

     

    Apple has publicly awknowledged flaws in development, fixed them free of charge, out of warranty, in multiple cases within the last 3 years. See my previous post.

  • des325 Level 1 Level 1 (0 points)

    Sorry, don't agree.  I took my MBA back to the Apple Store I bought it from, they worked on it and it did work in their store environment.  When I went back to my place of work (Univeristy) it did not work.  I took it back again and because it works in their environment, they would not replace or allow a return.  They said I have to continue to work with Apple support to get it fixed.  Your comment is not valid in my circumstance.  They did not fix the problem, and would not allow the return.

     

    Please direct me to Apple's acknowledgement that their is a problem with WiFi in their MBA.

  • computerconfuser Level 1 Level 1 (0 points)

    just give them time. theyll come thru with something. i know it............................................................................. ................................................................................ ................................................................................ ................................................................................ ................................................................................ .....................................................

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